Customer Success Engineer

Vor 3 Tagen

Zürich, Schweiz EF Education First Vollzeit

EF’s group Signum is looking for a Customer Success Engineer to join our multidisciplinary team in Zurich. Our team works between DesignOps, where we support and empower design in the company, and as an internal agency helping all the businesses that comprise EF Education First. In this role you will work closely with the engineering team and our internal customers, helping them get the most out of the EF Design System and website building tools.

We are a friendly team of 5 developers looking to expand to better support the wider business. We work on a modern JS stack, and have total freedom and flexibility in how we choose to solve problems.

Responsibilities:
  1. Helping customers integrate and configure our products to suit their business needs.
  2. Communicating new features to the business through clearly written documentation, tutorials, presentations and workshops.
  3. Conducting technical training sessions to ensure users understand the features and functionalities.
  4. Assisting with custom solutions or workflows tailored to specific customer requirements.
  5. Collaborating with UX and UI Designers on new components, to ensure they meet customer needs.
  6. Diagnosing problems and collaborating with engineering or product teams to resolve complex issues.
  7. Providing detailed solutions, documentation, and workarounds.
  8. Assisting in day to day development and maintenance of EF's UI component library in React and Typescript.
Skills:
  1. Front end coding experience (React preferred), and headless CMS knowledge (we use Storyblok).
  2. Ability to explain technical solutions to non-technical stakeholders.
  3. Deep understanding of customer needs and a strong desire to help them succeed.
  4. Analytical thinking to address technical challenges creatively.
  5. Experience collaborating with engineering and product teams.
  6. Previous experience of working on Design Systems at scale.
  7. Previous experience with Storyblok (or other headless CMS).
  8. Previous experience with Figma.
What we offer:
  1. The chance to work with an amazing team of designers, engineers, academics, and product people.
  2. The chance to work on global-scale problems.
  3. An opportunity to have a positive impact on people’s lives.
  4. Onsite gym with free fitness and wellness classes.
  5. Travel opportunities.
  6. Regular social activities with a provided budget.
  7. In house gym, coffee stations, game rooms and more
  8. In-house German classes.
  9. Discounts for well known brands, restaurants and travel.
  10. Discounts and free passes to local attractions.
  11. Discounts on all EF products (for you and your family).
  12. 15% off in-house childcare service.
About Signum:

Signum is tasked with creating and maintaining EF’s brands and helping EF's businesses grow through the creation and defense of intellectual property (IP). EF’s Global Creative Studio is a critical part of Signum and is responsible for conceiving, designing, and implementing creative in every conceivable medium and to ensure it is deployed in all media around the globe. A key task of Signum is to ensure that all of EF’s brand efforts- specifically the brand/identity of each business, design system(s), marketing, utilization of social media, as well as all EF trademarks- are consistent, supported and defended. Signum is also responsible for all of EF’s key central initiatives and partnerships including those focused on sustainability and impact.

About EF Education First:

At EF we believe that the world is better when people try to understand one another. Since 1965, we have helped millions of people see new places, experience new cultures, and learn new things about the world and about themselves. Our culturally immersive education programs—focused on language, travel, cultural exchange, and academics—turn dreams into international opportunities.

When you join EF, you join a multicultural and diverse community working across more than 600 schools and offices in 50 countries, all with one shared mission of opening the world through education. Whoever you are, whatever you are passionate about—we welcome you and want you to bring that to work every day. EF is proud to be an equal opportunity employer and we are committed to inclusion and belonging across race, ethnicity, gender, age, religion, caste, parental status, identity, experience and everything else that makes you unique.

Founded in Sweden in 1965, EF has schools and offices around the world, including hubs in Boston, London, Mexico City, São Paulo, Shanghai, Stockholm, and Zürich.

Want to learn more about life at EF? Follow us on social.

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