Demand Management Officer
vor 1 Tag
Your contribution
Demand Intake and Scoping
- Capture the business demands and have an overview of all demand for their scope (Country / Market)
- Ensure business needs and priorities are understood to support the business strategy.
- Work closely with the Account Manager, Product Business Partners, Market Integration Expert and PM when needed to ensure pre-scoping is performed to identify if existing products are available, or if a new solution is required.
- Working closely with the Product teams and other relevant GO teams, the Demand Management Officer is accountable for the scoping and the engagement regarding demand towards the Entity. For all non-standard requests that require transversal coordination, the Demand Management Officer collects inputs from the various contributors and orchestrates the overall delivery.
Demand Planning
- Manages the Entity project Portfolio
- Requests the necessary resources to meet the demand.
- Helps with portfolio prioritisation – from an Entity perspective.
- Helps address any competing, or conflicting demands.
- If the demand is significant enough to become a project, formally adds the project to the Global project portfolio.
- Intermediates with GO Project Management allocation.
- If no PM is assigned, the Demand Management Officer ensures funding is approved before proceeding with the next steps.
Delivery, Monitoring & Reporting
- Owns the Demand Management Process for the Country / Market / Entity and ensures all defined steps are followed appropriately.
- Monitors and reports on the portfolio of demand and ensures effective closure – providing required information to Market Head, Account Manager, PBP... – to be shared in relevant governance with the Entity (Project Review Board where instated)
- When informed that a Product enhancement, or feature request is added to the Product lifecycle timeline and therefore not to be delivered immediately, ensures the information is passed back to the requestor.
Your capabilities and talents
- At least 2 years of experience in a similar role
- Good IT background
- Experience of working in a global Organization
- Good understanding of demand management processes
- Have a very strong understanding of the Demand Management process and any supporting processes.
- Have a sound knowledge of Product families GO structure, Tech and Data roadmap, objectives, organization, and policies.
- A strong understanding of the AXA GO Product catalogue.
- Where relevant, a good understanding of insurance business needs/challenges of the Opco and technical environment, in the short and long term
- Client focused and service minded with sound business thinking.
- Strong understanding of GO Operations activities project / program delivery and have a good overview of all GO Programs and inter-dependencies.
- The ability to learn fast, stay current and have a basic technical understanding of the Products.
- Ability to understand cost of ownership and the Product pricing model
Interpersonal skills
- Strong communication and presentation skills, with an ability to communicate plans, requirements and process.
- Capacity to speak up assertively and put clear expectations on the table in the interest of Group Operations, local legal Entity, or AXA Group
- Strong team player, including ability to work in multi-cultural team with limited or no hierarchical structures amongst them.
- High motivation and ability to work under pressure and autonomously.
- Good level of English and fluent in German
Leadership skills
- Focus on delivering simplification and efficiency.
- Capacity to take ownership towards concrete results with a hands-on and pragmatic attitude.
- High level of personal accountability and strong commitment
Strategic Vision
- Need to understand the GO vision & goals regarding Product families and understand the Entity strategic direction
Contact us
Please contact for any questions you may have regarding this open position Florian Alijai IT Talent Sourcer via E-Mail florian.alijaj@axa.ch
About AXA
Every success story starts with self-belief.
At AXA, we see ourselves as a partner that supports and believes in you. This is why we challenge and encourage you and proactively show you opportunities for your future. We motivate you and offer you freedom so that you can bring together things that are important to you. Together with your commitment and individual contribution, this creates a forward-looking partnership. For you, for us and for our customers. And not just for now. But also for the long term.
Write your own success story with us. Know You Can.
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