6 months - Application Support Specialist - CTRM Aspect (ION)

vor 1 Monat

Zug, Schweiz Michael Page Vollzeit

Audit & Assessment:

  • Conduct a comprehensive audit of the current state of Aspect from ION, identifying system configurations, customizations, and process flows.
  • Work closely with stakeholders to document requirements, identify gaps, and provide recommendations for improvements.
  • Develop a roadmap for realigning Aspect to meet business objectives and regulatory requirements.



System Configuration & Optimization:

  • Reset configurations as needed to optimize performance and ensure alignment with best practices in CTRM.
  • Implement adjustments to ensure the application meets the evolving needs of the client, including updates to permissions, workflows, and user access controls.
  • Provide oversight for data accuracy, data flow, and integrity within the Aspect system and its interactions with other applications.



User Support & Training:

  • Serve as the primary support contact for end-users, providing guidance on functionality, troubleshooting issues, and resolving support tickets.
  • Develop and deliver training materials to ensure end-users are knowledgeable and proficient in using the Aspect application.
  • Work closely with cross-functional teams to address any reported application issues, minimizing downtime and ensuring smooth system operation.



Documentation & Compliance:

  • Maintain thorough documentation of system configurations, changes, and procedures.
  • Ensure that all modifications and workflows comply with company policies and relevant regulatory requirements.
  • Assist with periodic audits to ensure ongoing compliance and system integrity.



Integration & SAP Collaboration:

  • Collaborate with SAP specialists to plan and execute the integration of Aspect with SAP, ensuring a seamless data exchange between the two systems.
  • Assist in designing integration workflows, documenting technical specifications, and troubleshooting integration issues as they arise.

Education: Bachelor's degree in Computer Science, Information Technology, Finance, or related field (or equivalent experience).

Experience:

  • Prior experience with ION's Aspect CTRM is MANDATORY, including configuration, optimization, and support.
  • 5+ years of experience in software application support, preferably with a focus on CTRM or commodity trading platforms.
  • Experience with SAP integration is highly preferred.



Technical Skills:

  • Proficiency in troubleshooting, configuration, and performance tuning of software applications.
  • Familiarity with SQL, system auditing tools, and data integration platforms.
  • Knowledge of SAP ERP systems and integration techniques is an huge plus.



Soft Skills:

  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical stakeholders.
  • Ability to work independently as well as collaboratively in a team environment.

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