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Customer Experience Advisor

vor 3 Monaten

Wallisellen, Zürich, Schweiz Quadient Switzerland AG Vollzeit

Connect with Quadient

Quadient is a global leader in customer communication solutions. With over 100 years' of experience and still going strong, we aim to be the driving force behind the world's most meaningful customer experiences. Our success in delivering innovation and business growth is inspired by the connections our people create every day, with our clients and each other. It's these connections that make Quadient such an exceptional place to grow your career – and help our future-focused team lead the way.

Das Team

Im Rahmen der neuen Abteilung Customer Interaction Center ist das Team Customer Experience DACHIT für die Rechnungsanfragen, Bestellungen von Verbrauchsmaterial, Adressänderungen und weiteren anderen Anfragen unserer Kunden zuständig.

Das Team besteht aus erstklassigen Mitarbeitern, die dafür sorgen, dass unsere Kunden die bestmögliche Kundenbetreuung erfahren und Ihre Fragen in erster Instanz beantwortet werden.

Die Kunden können mehrere Kommunikationskanäle nutzen, um mit uns in Kontakt zu treten: Per Telefon, E-Mail, Kontaktformular auf unserer Homepage oder das neue Quick Link Portal, welches über einen QR-Code erreichbar ist, der sich direkt auf der Maschine befindet.

Wenn uns ein Kunde kontaktiert, dann weil etwas nicht stimmt oder der Kunde eine Änderung oder ähnliches kommunizieren möchte. Nachdem der Kunde mit Dir oder einem anderen Mitglied des Teams gesprochen hat, fühlt er sich sofort verstanden und erhielt im Kontakt eine seiner Erwartungen entsprechende, freundliche und professionelle Antwort. Seine Erfahrungen mit unserem Customer Interaction Center sind immer positiv, welche wir als Grundlage einer langjährigen Partnerschaft betrachten.

Aufgabeninhalte

In dieser Stelle wirst Du als Ansprechpartner für unsere Kunden fungieren und ihnen bei deren Anliegen behilflich sein.

Als Frontline-MitarbeiterIn im Kundenkontakt bist Du auch für weitere Kundenanfragen, wie zum Beispiel für Werbeklischees, Retouren, telefonischen Support und für weitere administrative Aufgaben zuständig. Deine ausgeprägte Kommunikationsfähigkeit garantiert allen Kunden einen kompetenten und freundlichen Ansprechpartner.

Durch unser E-Learning- und Cross-Training-System wirst Du in die Lage versetzt, den Kunden angemessen und professionell zu betreuen und zu lernen, wie Du die Erwartungen des Kunden erfüllen kannst.

Persönliche Fähigkeiten

  • Muttersprache oder sehr gute Sprachkenntnisse in Deutsch und Französisch, um alle Kundenanfragen direkt in der Sprache des Kunden beantworten zu können
  • Erste Erfahrungen in einer Customer Care Stelle oder einer ähnlichen Position
  • Idealerweise Erfahrung in der Bearbeitung von Rechnungsanfragen
  • Telefonische und schriftliche Kommunikationsfähigkeit
  • Gute Computerkenntnisse und die Fähigkeit, Windows-Office-Programme zu benutzen. Erfahrungen mit CRM- (Salesforce) und ERP- (Business Base oder SAP) Programmen sind wünschenswert
  • Dank deiner vernetzten Denkweise bist Du in der Lage, komplexe Zusammenhänge zu erfassen, aufzubereiten und stufengerecht zu kommunizieren.

Rewards & Benefits

Flexible Work: Embrace a hybrid work model blending office and remote setup for a balanced lifestyle.

Endless Learning: Access global opportunities for growth through our 24/7 online learning platform.

Inclusive Community: Join diverse communities and engage in our Philanthropy program.

Comprehensive Rewards: Enjoy competitive Total Rewards covering wellness, work/life balance, and more, including a generous referral scheme.

Caring for Wellbeing: Access our complimentary employee assistance program for mental health support.

Be yourself at Quadient

Our values define how we work as a team: Empowerment, Passion, Inspiration and Community. They inspire us to be EPIC. Together. What makes Quadient different is how different we all are. We're a team of individuals with one goal but many perspectives. When you connect with Quadient, you become part of a community that cares - in a culture which embraces difference and values every voice.

We will consider any reasonable modifications to the interview process. If you require any assistance with the application process, please email us at

Quadient is an Equal Employment Opportunity Employer*: We believe that diversity brings benefits to our customers, our business, and our people so we are committed to being an inclusive employer. We encourage applications from all suitable applicants, regardless of background. We firmly believe in zero discrimination in employment on any basis, including gender, race, ethnicity, religion or belief, national origin, age, disability, marital status, sexual orientation, gender identity, citizenship status, veteran status, and any other protected characteristics.

*This includes being an Affirmative Action Employer in the United States.

People. Connected.

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