Aktuelle Jobs im Zusammenhang mit Customer Experience Specialist - Wallisellen, Zürich - Quadient


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    vor 1 Monat


    Wallisellen, Zürich, Schweiz Migros Bank AG Vollzeit

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Customer Experience Specialist

vor 2 Monaten


Wallisellen, Zürich, Schweiz Quadient Vollzeit
Überblick

Wir suchen einen Kundenbeziehungsberater, der sich auf die Kundenbetreuung spezialisiert hat. Als Teil unseres Kundeninteraktionszentrums werden Sie die Kundenanfragen bearbeiten und sicherstellen, dass sie eine positive Erfahrung machen.

Aufgaben
  • Bearbeiten Sie Kundenanfragen, wie Rechnungsanfragen, Bestellungen von Verbrauchsmaterial und Adressänderungen
  • Antworten Sie auf Kundenanfragen per Telefon, E-Mail oder Kontaktformular
  • Arbeiten Sie mit unserem CRM-System (Salesforce) und ERP-System (Business Base oder SAP)
  • Entwickeln Sie eine vernetzte Denkweise, um komplexe Zusammenhänge zu erfassen und aufzubereiten
Qualifikationen
  • Muttersprache oder sehr gute Sprachkenntnisse in Deutsch und Französisch
  • Erste Erfahrungen in einer Kundenbetreuungsstelle oder einer ähnlichen Position
  • Telefonische und schriftliche Kommunikationsfähigkeit
  • Gute Computerkenntnisse und die Fähigkeit, Windows-Office-Programme zu benutzen
Benefits
  • Flexible Arbeitszeit: Embracing a hybrid work model blending office and remote setup for a balanced lifestyle
  • Endloses Lernen: Zugang zu globalen Möglichkeiten für Wachstum durch unsere 24/7-Online-Lernplattform
  • Inklusive Gemeinschaft: Teilnahme an diversen Gemeinschaften und Engagement in unserem Philanthropieprogramm
  • Komplexe Belohnungen: Genießen Sie eine umfassende Belohnung, die die Gesundheit, das Wohlbefinden und mehr umfasst, einschließlich einer großzügigen Bezugsschneiderei
Über Quadient

Quadient ist ein globaler Anbieter von Kundenkommunikationslösungen. Wir sind ein Team von Individuen mit einem Ziel, aber vielen Perspektiven. Wir glauben, dass Vielfalt Vorteile für unsere Kunden, unser Geschäft und unsere Mitarbeiter bringt, daher sind wir uns bewusst, dass wir eine inklusive Arbeitsumgebung bieten müssen.