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Global Charter Coordinator, River Cruises

vor 3 Monaten

Zug, Zug, Schweiz Scenic Tours Europe AG Vollzeit
The Scenic Group is a leading luxury travel company with offices around the world and


has grown over its 37-year history to include all-inclusive escorted tours; two award-winning river cruise lines (Scenic and Emerald Cruises); launched the World's First Discovery Yachts in 2019 (Scenic Eclipse) and reinvented Yacht Cruising with the Emerald Azzurra in 2022.

We are looking for an independent, multifaceted and team-oriented personality with immediate effect or by arrangement for the position as

Global Charter Coordinator, River Cruises (M/F) 100%

Responsibilities

  • Developing and implementing standard operating procedures (SOPs) for charter coordination after initial contracting to ensure consistency and quality in preparation and delivery across all charter agreements.
  • Responsible for the preparation and flawless execution of customized chartered cruises, including ownership over the daybyday programme, shore excursions, special onboard activities, entertainment, F&B arrangements and more.
  • Effectively and efficiently liaise between inmarket Account Executives Charter & MICE and internal stakeholders, including the Product, Contracting, Nautical, Corporate Hospitality and Operations teams
  • Successfully handle multiple projects and meet simultaneous deadlines
  • Create Delivery Briefing for onboard team and set up delivery meetings when required.
  • Process postcharter reports and other necessary documents.
  • Provide regular reports on performance, trends, and recommendations.

Experience and Qualifications

  • Proven experience in an organisational role in the hospitality industry, preferably in the (river) cruise industry and/or a MICE environment
  • Fluent in English, proficient in German and other languages is a plus.
  • Exceptional interpersonal communication skills to interact effectively with diverse individuals, interests, and cultures.
  • Demonstrated ability to handle confidential and sensitive matters with discretion and professionalism.
  • Excellent problemsolving, negotiation, and conflict resolution skills.
  • Excellent organizational skills and effective prioritize without prompting.
  • Willingness to travel (1020%)
We offer you a very independent, dynamic and varied job in a young and friendly team. You will gain insight into an exciting and international environment in a growing business

Attracted?