Technical Support Engineer

vor 2 Wochen

Zürich, Zürich, Schweiz radicant bank ag Vollzeit
Technical Support EngineerpermanenttechiesZürich At radicant, we believe your money can do more – for you, our planet, and society. Through our innovative technology and uncompromising transparency, we provide seamless and impactful banking and wealth management solutions, driving positive change for a more sustainable future. We continuously seek ways to WOW our clients with exceptional products and customer experiences, ensuring every interaction is surprisingly positive. Committed to making banking and investing sustainable and impactful, we harness our technology and passion to improve the status quo and unlock the potential of next-gen banking, while upholding the values and merits of a skillful, professional, and secure Swiss bank.

Join the Service Management Team, which sits at the heart of creating value to our customers and employees, providing assistance and troubleshooting for the bank's digital services, software systems, hardware, or other technical products. Jetzt bewerben
What you can achieve with us
  • Monitor comprehensive SIAM operations and ensure delivery from both in-house IT and external suppliers' networks to maintain a reliable and high-quality service experience.
  • Responsible for daily operations focused on delivering high quality, proactive support and service
  • Evaluate and prioritize customer support cases
  • Quick and accurate resolution of technical issues to minimize disruption to bank operations and maintain customer satisfaction.
  • Manage and document incidents thoroughly, analyze root causes, and implement solutions to prevent future occurrences.
  • Work closely with other departments, such as software developement, data engineering, IT, third-party providers, business and product development to enhance overall system functionality and user experience.
  • Continuously seek ways to improve technical support processes and services through feedback, technology upgrades, and innovative solutions.
  • Monitor technical support performance against key performance indicators (KPIs) to ensure targets are met and service quality is maintained.
What you bring to the table
  • MSc or BSc in Computer Science, Information Technology or related field
  • Minimum 2+ years of experience in Infrastructure Services
  • Experience in using SIAM methodologies and good knowledge of ITSM/SIAM tools
  • Experience in monitoring modern Cloud infrastructures and developing and maintaining workflows over multiple systems
  • Hands on experience with SQL required
  • Previous relevant experiences with CI/CD and monitoring tools
  • Good understanding of web Services, API and IP based protocols
  • Strong reactive and proactive mindset to establish sense-of-urgency to remediate and at the same time identify and eradicate root-causes of service deterioration
  • Native or bilingual proficiency in English, German language of advantage
  • Strong interpersonal skills, sensitivity and understanding of cross-cultural complexities
  • Self-driven team player and who thrives in a challenging role where a high-capacity level is necessary
  • Ability to prioritize tasks based on urgency and importance
  • Problem solving skills and ability to work under pressure
What we offer
  • A dynamic international team comprised of highly skilled professionals
  • The opportunity to work with and utilize the latest technology
  • Tools and flexibility for remote work
  • Office located in the heart of Zurich
  • 25 days of paid leave, a sustainable pension plan, and comprehensive private accident insurance fully covered by us
  • Phantom Stock Program
  • Most importantly: We move fast and have fun while doing it
We are looking for a passionate person who believes in our mission and feel inspired to grow. Please reach out and show us what you've got.

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