Sales Operations Coordinator

vor 1 Woche

Rolle VD, Waadt, Schweiz Nidecker Group Vollzeit

Due to the continuing growth, Nidecker Group is looking for a Sales Operations Coordinator to join our Sales team at our headquarters.

Nidecker Group is located in Rolle - Switzerland – on the French-Swiss Riviera, close to the Lake Geneva and the Alps. The Group manages some of the best snowboarding brands in the world, such as Nidecker, Jones and Yes, and works with 60+ distributors in 40+ countries. For more information, you can visit our website.

As a Sales Operations Coordinator, you will be at the frontline of our sales efforts, managing interactions with dealers and international distributors to ensure exceptional service and support. Your primary responsibility will be to oversee all aspects of sales operations, including pre-orders, re-orders, warranty claims, and customer service inquiries. This role requires a customer-focused mindset, strong communication skills, and the ability to pragmatically find solutions.

Tasks
  • Dive into the heart of our operations, managing orders, and spending time navigating our ERP system (NetSuite) to ensure smooth sailing for our customers and distributors.
  • Act as the main point of contact for dealers and distributors, providing assistance with order processing, and product inquiries.
  • Manage warranty claims and returns, ensuring timely resolution and customer satisfaction.
  • Collaborate with the sales team to forecast demand, track inventory levels, and coordinate product shipments with the Logistics team.
  • Be the friendly face/voice of our company, responding to customer inquiries through phone calls, emails, and other channels with enthusiasim and a passion for snowboarding.
  • Develop and maintain strong relationships with dealers and distributors, fostering trust and loyalty.
  • Generate sales reports and analyze sales data to identify trends, opportunities, and areas for improvement.
  • Work closely with other departments, such as logistics and finance, to ensure seamless coordination of sales activities.
  • Stay informed about industry trends, competitor activities, and market developments to inform decision-making and strategy.
Requirements
  • Passion for snowboarding and knowledge of the outdoor sports industry is preferred.
  • Proven experience in sales operations, customer service, or a related field, preferably in the outdoor sports industry.
  • Fluency in English; additional language skills such as German or French are a plus.
  • Excellent communication and interpersonal skills, with the ability to build rapport with dealers, dsitributors and colleagues.
  • Strong organizational skills and attention to detail, with the ability to manage multiple priorities effectively.
  • Proficiency in full Microsoft Office Suite, in particular Excel.
  • Experience and familiarity with ERP softwares, Netsuite is an advantage.
  • Knowledge on our other digital tools, such as, Elastic, Mailchip, Reamaze etc. is a plus.
  • CFC maturite or bachelor's degree in Business Administration, Marketing, or a related field.
  • Willingness and ability to travel during peak seasons for events, trade shows, and other business-related activities, ensuring strong represetnative of the commpany and engagement with stakeholders.

The Nidecker Group is home to the most innovative and inspirational action sports brands: Nidecker, Yes., Jones, Now, Flow. We create, operate, and accelerate industry-leading brands internationally with one goal: to inspire and enable athletes to lead the progression of their sport.

Founded in 1887 in the Swiss Alps and one hundred percent family owned, every generation has been fuelled by a passion for innovation and action sports. We began our story as master craftsmen, making wooden wheels and tables before moving on to sleds and cross-country skis. In 1912 we started manufacturing alpine skis, then water skis, monoskis and finally snowboards in 1984. Today, we are the oldest action sports company in the world and have built highly successful brands, which have played an integral role in the evolution of every industry in which we've been involved for over five generations.

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