Customer Experience Expert

vor 1 Woche

Bern, Bern, Schweiz GSK Vollzeit

Site Name:
Switzerland - Muenchenbuchsee Bern

Posted Date:
Apr 3 2023

We are transforming medicine and improving the health of the world. And we do it with the highest integrity and care because billions of people are counting on us. We want exceptional people who want to achieve ambitious objectives.

Our ability to launch and market new products successfully and grow sales from our existing portfolio is key to our commercial success.

But we believe what we do isn't only about the numbers, it's also about finding new ways to drive business performance and deliver greater value to patients.

This is your opportunity to join our exciting and very dynamic team as a:

_ Customer Experience Expert (100%)_:

_ Responsibilities_:

  • In close collaboration with Brand Managers, MSE and Content Specialist, consult and advise on GSK owned and nonGSK owned Customer Engagements channels and the design and integration into effective User Journeys
  • Continuously build the digital customer engagement competency in the Medical & Brand Teams to enable the Teams deliver impactful User Journeys
  • Leverages campaign & customer insights and drives continuous improvement in the digital customer experience
  • Ensure a high level of digital channel orchestration of GSK and nonGSK channel usage
  • Act as Owner of the GSK Digital Core Channels (E-Mail, Web, E-Detail)
  • Act as Swiss LOC champion for the Content Production Process
  • Actively maintains a GSK internal and market Switzerland network to benefit from available developments and synergies

_ Education_:

  • Business management training / Communication / Digital Marketing OR
  • Master degree economics / communication / Digital Marketing Experience as a Digital Marketer, Digital Marketing Consultant

_ __Experience_**:

  • Experience as a Digital Marketer, Digital Marketing Consultant
  • Experience working in larger organizations
  • Engaged, solutionoriented person who is eager to learn, is not satisfied with the statusquo and has a handson approach to technology
  • Comfortable and agile working in big structures with multiple supplier organizations

_ Why GSK?_:

  • Our values and _expectations are_ at the heart of everything we do and form an important part of our culture._
  • Committed to delivering high quality results, overcoming challenges, focusing on what matters, execution.
  • Continuously looking for opportunities to learn, build skills and share learning.
  • Sustaining energy and wellbeing.
  • Building strong relationships and collaboration, honest and open conversations.
  • Budgeting and costconsciousness.
-
_This is a job description to aide in the job posting, but does not include all job evaluation details._


GSK is a global biopharma company with a special purpose - to unite science, technology and talent to get ahead of disease together - so we can positively impact the health of billions of people and deliver stronger, more sustainable shareholder returns - as an organization where people can thrive.

Getting ahead means preventing disease as well as treating it, and we aim to impact the health of 2.5 billion people around the world in the next 10 years.

Our success absolutely depends on our people.

While getting ahead of disease together is about our ambition for patients and shareholders, it's also about making GSK a place where people can thrive.

We want GSK to be a workplace where everyone can feel a sense of belonging and thrive as set out in our Equal and Inclusive Treatment of Employees policy.

We're committed to being more proactive at all levels so that our workforce reflects the communities we work and hire in, and our GSK leadership reflects our GSK workforce.

GSK is an Equal Opportunity/Affirmative Action Employer.

All qualified applicants will receive equal consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, marital status, sexual orientation, gender identity/expression, age, disability, genetic information, military service, covered/protected veteran status or any other federal, state or local protected class.


Important notice to Employment businesses/ Agencies


Please note that if you are a US Licensed Healthcare Professional or Healthcare Professional as defined by the laws of the state issuing your license, GSK may be required to capture and report expenses GSK incurs, on your behalf, in the event you are afforded an interview for employment.

This capture of applicable transfers of value is necessary to ensure GSK's compliance to all federal and state US Transparency requirements.

For more information, please visit GSK's Transparency Reporting For the Record site.

GSK is a global biopharma company with a special purpose - to unite science, technology and talent to get ahead of disease together - so we can positively impact the health of billions of people and deliver stronger, more sustainable shareholder returns - as an organisation where people ca

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