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Head of Customer Services Business Development
vor 3 Monaten
Would you like to enhance and propose new services solutions for our customers? Within our Service + Success department, focusing on Services development, we need people ready to move services to the higher level Are you interested?
The Head of Service + Success Business Development has the mission to develop and promote Customer Services offer to increase sales at front, understanding the needs and anticipating new trends (digital services, consumables, contracts, upgrades, advanced new services, lifecycles services).
Lead the business developer team to translate strategy into roadmap pushing cross technology services solution approach and placing our "customers centric" value at the core of our decisions and actions.
Set up monitoring of best practices using tools available, dashboard creation to manage the life cycle of the services deployed from launch to phase out.
Contribute through a vision and actions plan to the GFMS 2025 strategy pushing the service, with a special focus on sustainable ones, at the core of GF MS activity, working with Machine business stakeholders and Segmentation specialists.
Large experience in product management/ market intelligence, processes implementation and team lead
Minimum 5 years past experience in product marketing, digital marketing, with a technical B to B focus
English:
excellent communication skills, other languages i.e. French, German or Italian is an asset
MS office proficient, SAP ERP, CRM, analytics tools
Influencing skills, game changer, visionary
Willingness and ability to travel when needed.
Benefits:
Clear vision and purpose
"We are a sustainability and innovation leader providing superior customer value" is our vision and this is what guides us. Our purpose "becoming better every day - since 1802" is what inspires us in our daily work.
Sustainability and innovation focus
We have high sustainability and innovation goals. Let's work towards a sustainable future together.
Excellent learning tools
At GF we provide development opportunities for everyone. We offer global learning tools as well as trainings and specialized courses.
Great career opportunities
Your contact
- Fanny Brault
- HR Manager
- Rue du PrédelaFontaine 1217 Meyrin
- Switzerland
