![Marriott International, Inc](https://media.trabajo.org/img/noimg.jpg)
Assistant Restaurant Manager
vor 1 Monat
Job Number
Job Category: Food and Beverage & Culinary
Location: The Ritz-Carlton Hotel de la Paix Geneva, Quai du Mont-Blanc 11, Geneva, Switzerland, Switzerland VIEW ON MAP
Schedule: Full-Time
Located Remotely?: No
Relocation?: No
Position Type: Management
JOB SUMMARY: Position responsible for overseeing food and beverage/culinary operations, ensuring guest and employee satisfaction, maintaining standards, and achieving financial goals.
CANDIDATE PROFILE:
Education and Experience:
- High school diploma or GED; 3 years' experience in the food and beverage, culinary, or related field.
- 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related field; 1 year experience in the food and beverage, culinary, or related field.
Assisting in Food and Beverage Operations:
- Creates a motivating and empowering environment that fosters teamwork, continuous improvement, and a dedication to service.
- Delivers outstanding customer service to all team members.
- Reacts promptly and proactively to employee issues.
- Utilizes coaching techniques across the property.
- Exhibits confidence, energy, and enthusiasm.
- Inspires and motivates staff to address guest and employee concerns effectively.
- Provides exceptional customer service at all times.
- Takes quick and proactive actions to address guest issues.
- Embodies the brand's service culture.
- Defines service standards for all guests internally and externally.
- Takes charge of guest complaints/issues until resolution or escalation to the appropriate manager or employee.
- Follows up to confirm resolution of complaints to guest's satisfaction.
- Establishes relationships with guests to cultivate repeat business internally and externally.
- Adheres to all corporate accounting protocols.
- Supports General Manager as required during annual Quality audits.
- Marriott International is an equal opportunity employer that promotes a diverse workforce and upholds an inclusive, people-first environment. The company is dedicated to preventing discrimination based on any protected status, including disability and veteran classification, or any other criteria protected by law.
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