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Assistant Restaurant Manager

vor 1 Monat

Genf, Genf, Schweiz Marriott International, Inc Vollzeit

Job Number

Job Category: Food and Beverage & Culinary

Location: The Ritz-Carlton Hotel de la Paix Geneva, Quai du Mont-Blanc 11, Geneva, Switzerland, Switzerland VIEW ON MAP

Schedule: Full-Time

Located Remotely?: No

Relocation?: No

Position Type: Management

JOB SUMMARY: Position responsible for overseeing food and beverage/culinary operations, ensuring guest and employee satisfaction, maintaining standards, and achieving financial goals.

CANDIDATE PROFILE:

Education and Experience:
  • High school diploma or GED; 3 years' experience in the food and beverage, culinary, or related field.
OR
  • 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related field; 1 year experience in the food and beverage, culinary, or related field.
CORE WORK ACTIVITIES:

Assisting in Food and Beverage Operations:
  • Creates a motivating and empowering environment that fosters teamwork, continuous improvement, and a dedication to service.
  • Delivers outstanding customer service to all team members.
  • Reacts promptly and proactively to employee issues.
  • Utilizes coaching techniques across the property.
  • Exhibits confidence, energy, and enthusiasm.
  • Inspires and motivates staff to address guest and employee concerns effectively.
Ensuring Exceptional Customer Service:
  • Provides exceptional customer service at all times.
  • Takes quick and proactive actions to address guest issues.
  • Embodies the brand's service culture.
  • Defines service standards for all guests internally and externally.
  • Takes charge of guest complaints/issues until resolution or escalation to the appropriate manager or employee.
  • Follows up to confirm resolution of complaints to guest's satisfaction.
  • Establishes relationships with guests to cultivate repeat business internally and externally.
Additional Responsibilities as Assigned:
  • Adheres to all corporate accounting protocols.
  • Supports General Manager as required during annual Quality audits.
  • Marriott International is an equal opportunity employer that promotes a diverse workforce and upholds an inclusive, people-first environment. The company is dedicated to preventing discrimination based on any protected status, including disability and veteran classification, or any other criteria protected by law.

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