ICT Senior Assistant

vor 2 Monaten

Genf, Genf, Schweiz UNOPS - United Nations Office for Project Services Vollzeit
Background Information - Job-specific


The United Nations Office for Project Services (UNOPS) is an operational arm of the United Nations, supporting the successful implementation of its partners' peacebuilding, humanitarian and development projects around the world.

Mandated as a central resource of the United Nations, UNOPS provides sustainable project management, procurement and infrastructure services to a wide range of governments, donors and United Nations organizations.

With over 6,000 personnel spread across 80 countries, UNOPS offers its partners the logistical, technical and management knowledge they need, where they need it.

By implementing around 1,000 projects for our partners at any given time, UNOPS makes significant contributions to results on the ground, often in the most challenging environments.

Based in Geneva, Switzerland, the UNOPS Geneva office (GVA) is part of the Global Portfolios Office (GPO). The GVA manages a diversified portfolio of global and country specific hosted entities, funds, programs, and projects. The GVA services includes hosting, fund management, advisory services, project/program implementation, procurement, financial and human resources support.

Functional Responsibilities


The ICT Senior Assistant works closely with the UNOPS Geneva office and portfolios, as well as other UN agencies, to exchange information and ensure consistent service delivery.

Under the direct supervision of the ICT Senior Analyst, the incumbent will carry out the following activities:


  • ICT Management
  • Assist the ICT Senior Analyst in developing and implementing the ICT Plan.
  • Supervise hardware maintenance provided by vendors.
-
ICT Administration

  • Administer user accounts and AD DS on Windows 2016 Server.
  • Manage Google Workspace settings, users and devices through the Admin Console.
  • Maintain workstations, printer/copiers, digital senders and other ICT equipment.
  • Assist in the maintenance of UNOPS data backup systems.
  • Assist and support in LAN/WAN and communication equipment connected to Fiber Optic, Wireless, Ethernet network etc.
  • Support and maintain the PABX system.
  • Manage Google Meet and other audio/video conferencing equipment.
-
User Support

  • Provide firstline technical support via email, telephone and in person as needed.
  • Log support requests and follow up with users through the helpdesk portal.
  • Install workstations and set up necessary ICT facilities for users.
  • Support desktop operating systems, standard Windows softwares and UNOPS customized systems.
  • Support and resolve Google Workspace applicationrelated issues.
  • Assist in staff training on hardware, software, file management and LAN systems as required.
  • Assist in proposing tools and methods to enhance the desktop working environment.
  • Provide highquality hardware and software troubleshooting support by taking ownership of reported problems until resolution is communicated to the reporter.
  • Collaborate with the ICT team to find solutions for ICTrelated issues.
  • Support in setting up ICT workstations and desks for internal office moves and new staff.
-
Administrative Support

  • Maintain an uptodate inventory of software and hardware.
  • Assist the supervisor in creating and maintaining library of ICTsupport reference materials
  • Assist and maintain inventory and stock of supplies and spare parts.
  • Escalate IT issues to the supervisor and notify users as advised.
  • Perform other related duties as required.
-
Reporting

  • Assist and support in preparing reports on hardware conditions, frequent IT issues and critical network equipment errors as requested by the supervisor.
  • Knowledge building and Knowledge sharing
  • Assist the supervisor in staff training and support on hardware familiarization, maintenance, software applications and LAN/WAN systems.
  • Support the supervisor in subject matter expertise to users, clients and colleagues.
Education/Experience/Language requirements

Education

  • High School Diploma or equivalent with five years of relevant experience is required.
  • A first level university degree (Bachelor's degree) preferably in information technology, computer sciences or engineering may substitute for some of the required years of experience.

Experience

  • 5 years of progressively responsible, job related experience in working in the field of information technology and/or telecommunications and systems, preferably with international organizations.
  • Experience in managing ICT set up in an office environment is required.
  • Knowledge of Google workspace applications is an asset.
  • Google or Microsoft system administration training/certification is an advantage.

Language

  • Full working knowledge of English is required.
  • Knowledge of another official UNOPS language is an asset.
Competencies

Treats all individuals with respect; responds sensitively to differences and encourages others to do the same. Upholds organizational and ethical norms. Maintains high standards of trustworthiness. Role model for diversity and inclusion.

Acts as a positive role model contributing to the team spirit. Collaborates and supports the development of others.

For people managers only:

 Acts as positive leadership role model, motivates, directs and inspires others to succeed, utilizing appropriate leadership styles. Demonstrates understanding of the impact of own role on all partners and always puts the end beneficiary first. Builds and maintains strong external relationships and is a competent partner for others (if relevant to the role). Efficiently establishes an appropriate course of action for self and/or others to accomplish a goal. Actions lead to total task accomplishment through concern for quality in all areas. Sees opportunities and takes the initiative to act on them. Understands that responsible use of resources maximizes our impact on our beneficiaries. Open to change and flexible in a fast paced environment. Effectively adapts own approach to suit changing circumstances or requirements. Reflects on experiences and modifies own behavior. Performance is consistent, even under pressure. Always pursues continuous improvements. Evaluates data and courses of action to reach logical, pragmatic decisions. Takes an unbiased, rational approach with calculated risks. Applies innovation and creativity to problem-solving. Expresses ideas or facts in a clear, concise and open manner. Communication indicates a consideration for the feelings and needs of others. Actively listens and proactively shares knowledge. Handles conflict effectively, by overcoming differences of opinion and finding common ground.

Additional Information

  • Please note that UNOPS does not accept unsolicited resumes.
  • Applications received after the closing date will not be considered.
  • Please note that only shortlisted candidates will be contacted and advance to the next stage of the selection process, which involves various assessments.
  • UNOPS embraces diversity and is committed to equal employment opportunity. Our workforce consists of many diverse nationalities, cultures, languages, races, gender identities, sexual orientations, and abilities. UNOPS seeks to sustain and strengthen this diversity to ensure equal opportunities as well as an inclusive working environment for its entire workforce.
  • Qualified women and candidates from groups which are underrepresented in the UNOPS workforce are encouraged to apply. These include in particular candidates from racialized and/or indigenous groups, members of minority gender identities and sexual orientations, and people with disabilities.
  • We would like to ensure all candidates perform at their best during the assessment process. If you are shortlisted and require additional assistance to complete any assessment, including reasonable accommodation, please inform our human resources team when you receive an invitation.
Terms and Conditions

  • For staff positions only, UNOPS reserves the right to appoint a candidate at a lower level than the advertised level of the post.
  • For retainer contracts, you must complete a few Mandatory Courses (they take around 4 hours to complete) in your own time, before providing services to UNOPS. For more information on a retainer contract [here]).
  • All UNOPS personnel are responsible for performing their duties in accordance with the UN Charter and UNOPS Policies and Instructions, as well as other relevant accountability frameworks. In addition, all personnel must demonstrate an understanding of the Sustainable Development Goals (SDGs) in a manner consistent with UN core values and the UN Common Agenda.
  • It is the policy of UNOPS to conduct background checks on all potential personnel. Recruitment in UNOPS is contingent on the results of such checks.
Contract type, level and duration

Contract type:
Local ICA 5

Contract level:
LICA 5

Contract duration:
Ongoing ICA – 'Open-ended, subject to organizational requirements, availability of funds and satisfactory performance.'

For more details about the ICA contractual modality, please follow this link:

This position is based in Switzerland and the contract fee is not exempt from Swiss laws, including but not limited to laws regarding taxation, social security, accident and health insurance. The incumbent will be required to pay taxes, social security and any other legal requirements under Swiss laws.*

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