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Account Executive
vor 2 Wochen
Account Executive
Location - Geneva
12 months fixed-term contract with possibility of being extended
Why this is job for you
Reporting to the Customer Service Manager, you will handle the daily activities of designated customer accounts and make tactical decisions regarding those accounts.
You will partner with Sales & Marketing, Supply Chain and third-party vendors to develop and execute customer-specific account plans to improve efficiency, profitability and customer satisfaction.
You will be responsible for
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Order to Cash Management
- Manage order entry and allocation management, and organize goods shipments from the point of origin to a destination by the agreed delivery date and for the agreed price.
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Customer Relationship
- Serve as daily customer interface maintaining a strong working relationship with the customer to ensure customer commitments are met or exceeded.
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Forecasting
- Provide forecast input for monthly demand planning processes and validate allocation.
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Credit
- Collaborate with Credit team to resolve credit issues during order management.
Service Level Execution
- Understand customer needs and service expectations through clear, proactive and effective communication skills. Deliver high quality customer service to internal and external logistics team and supply customers.
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Claims
- Process claims in ERP systems (SAP)
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Logistics
- Proactively act as liaison between customer and internal stakeholders to successfully execute customer supply needs
You have
- University degree in Supply Chain & Logistics, International Business & Economy, or equivalence
- English mother tongue or fluent (C1) as well as proficiency in at least one other European language
- 12 years' experience in a similar position with global commodities manufacturers
- Customer focus with excellent communication and interpersonal skills
- Enjoy problemsolving and process improvements
- Ready to cope with tight deadlines and shifting priorities
- Available quickly
Competencies
- Customer Focus
- Problem Solving
- Action Oriented
- Learning on the Fly
- Written communication
- Functional/Technical skills
- Integrity and Trust
- Timely decision making
- Decision Quality
- Priority setting
- Drive for result
- Perseverance
- Time management
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