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Customer Consultant

vor 3 Monaten


Zürich, Zürich, Schweiz Sunrise GmbH Vollzeit

Spiel mit uns ganz vorne mit

Wir sind das grösste private Telekommunikationsunternehmen der Schweiz und ein Tochterunternehmen von Liberty Global. Mit dem schweizweit führenden Gigabit-Glasfasernetz und einem der weltweit besten Mobilfunknetze sind wir auf dem Weg an die Spitze. Unser Ziel ist klar: Wir wollen der National Champion werden. Zukunftsweisende Arbeitsformen und Arbeitsplätze machen uns zu einer der attraktivsten Arbeitgeberinnen im Schweizer Markt.

Mach das Beste aus deinem Talent: Lerne die Sunrise hier kennen

Herzlich willkommen im Team Als Technischer Support-Spezialist/in im 2nd-Level B2B-Bereich übernimmst du eigenverantwortlich Störungsmeldungen, priorisierst sie und bearbeitest sie professionell.

Aufgaben:
  • Auf Stufe 2nd-Level B2B: Störungsmeldungen eigenständig annehmen, priorisieren und professionell bearbeiten
  • Initiierung, Leitung und Koordination von technischen und administrativen Massnahmen zur Wiederherstellung der Infrastrukturen und Dienste unserer Geschäftskunden
  • Koordination von internen und externen Technikern zur Wiederherstellung der Services
  • Professionelle und kompetente Kommunikation mit unseren Kunden, Partnern und internen Stellen
  • Analyse und Konfiguration von CPE (Modems, Router usw.)
  • ​Bearbeiten von Incidents, Service Requests und Changes in unserem Ticketsystem
  • Mitarbeit im 7/24 Schichtbetrieb
Anforderungen:
  • Abgeschlossene technische Berufslehre, eine entsprechende Weiterbildung oder mehrjährige Berufserfahrung im Bereich Netzwerktechnologien und ICT-Dienstleistungen
  • Mindestens 2 Jahre Erfahrung im technischen Kundendienst
  • Kenntnisse der Grundlagen von IP, Routing, VPN und Internet
  • Grosses Interesse an ICT-Technologien und die Bereitschaft, Dein Fachwissen in der Breite und Tiefe weiterzubilden
  • Vernetztes Denken, sowie schnelles Erkennen der technischen und logischen Zusammenhänge
  • Druckresistenz und Resilienz in schwierigen Kundengesprächen
  • Sehr gute Deutschkenntnisse in Wort und Schrift (mindestens Niveau C1) sowie gute mündliche und schriftliche Englischkenntnisse (mindestens Niveau B2)

Bei Sunrise wirst du in einem dynamischen und internationalen Umfeld arbeiten, in dem jede Stimme gehört wird, Perspektiven geteilt und Werte respektiert werden. Wir setzen als Arbeitgeber auf Chancengleichheit mit einer vielfältigen Belegschaft, die zum Erfolg unseres Unternehmens beiträgt. Sunrise ist Partner von «Advance Gender Equality in Business», wurde mit dem Swiss LGBTI-Label ausgezeichnet und ist gemäss «Fair-ON-Pay Advanced» zertifiziert, weil wir Frauen und Männern für gleichwertige Arbeit den gleichen Lohn zahlen.

Nebst unserem neuen Arbeitsmodell «FlexWork» bieten wir dir überdurchschnittliche Sozialleistungen und attraktive Produktvorteile aus der Sunrise Palette.

Ergreife deine Chance, Teil unserer Reise zu werden und unsere Zukunft aktiv mitzugestalten

Information für Agenturen: Von Vermittlungsagenturen oder dergleichen zugestellte bzw. hochgeladene Bewerbungsdossiers sind nicht erwünscht, werden entsprechend nicht berücksichtigt und gelöscht.

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