SAP Consultant for Support

vor 2 Monaten

Zürich, Zürich, Schweiz proaxia consulting group Vollzeit

Job Summary

We are seeking a highly skilled SAP Consultant for Support to join our team at proaxia consulting group. As a Senior SAP Support Specialist, you will be responsible for providing expert support and troubleshooting assistance for SAP applications within our customers' organizations.

Key Responsibilities

  • Provide 2nd level support for SAP users in various countries through ticket-based assistance
  • Offer 3rd level support for SAP standard modules, custom adjustments, and proaxia products
  • Conduct detailed problem analysis (debugging, customization) to develop solution proposals
  • Implement small projects and change requests in response to specific customer needs
  • Manage data and system administration
  • Maintain customer relationships for support topics
  • Regularly analyze and report on ticket data
  • Foster the growth of junior team members

Our Offer

  • Work in an international environment
  • Development opportunities with industry experts from proaxia and SAP
  • Knowledge transfer from associates with many years of experience in SAP
  • 8-hour working time model from 7:00 to 18:00, Monday to Friday
  • Hybrid workplace in Wrocław
  • Life insurance and private medical care
  • Access to the MyBenefit cafeteria platform
  • A supportive team that focuses on sharing knowledge and solving issues together

Requirements

  • 5+ years of experience as an SAP Consultant or SAP Supporter
  • Deep knowledge and experience in Customer Service processes, including CS/PM/FSM
  • Fluent English and Polish
  • An open mind focused on excellent customer service
  • Open to learning new modules and processes, with a readiness to broaden knowledge and go deep into details within our solutions
  • High-level communication skills and a team-oriented approach
  • Experience with MS Office
  • German would be an asset

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