Field-based Customer Engagement Manager

vor 3 Wochen

ZurichZürich, Schweiz Bayer (Schweiz) AG Vollzeit

 

At Bayer we’re visionaries, driven to solve the world’s toughest challenges and striving for a world where ,Health for all, Hunger for none’ is no longer a dream, but a real possibility. We’re doing it with energy, curiosity and sheer dedication, always learning from unique perspectives of those around us, expanding our thinking, growing our capabilities and redefining ‘impossible’. There are so many reasons to join us. If you’re hungry to build a varied and meaningful career in a community of brilliant and diverse minds to make a real difference, there’s only one choice.

 

Field-based Customer Engagement Manager (m/f/d) 

 

 

JOB PURPOSE

The job holder is responsible for building and maintaining sustainable customer relationships as a central interface to Bayer with regards to scientific information about the use of specific Bayer Pharmaceuticals products and services for defined groups of customers (mostly physicians).

The incumbent has or gains a deep understanding of patient/customer journeys, coordinates/leads all relevant local functions touching these journeys for the given customer group.

Consequently, she/he has end to end accountability for designing and continuously improving seamless customer experience by mostly one on one or groupwise interactions (physical or virtual) with the goal of improving treatment quality for patients and developing both the customer's and Bayer's business. 

 

 

YOUR TASKS & RESPONSIBILITIES

  • Engagement with customers and management of customer relationships in the eastern part of Switzerland (Zurich, St. Gallen, Graubünden) at customer’s offices, in hospitals, at national/international symposia and congresses; field presence > 50% within the field of ophthalmology which is subject to change over time
  • Active role in the development of scientific/educational information for physicians and its corresponding communication
  • Communication of key features/the propriate use of and news around the portfolio in scope
  • Drive economical value of customers
  • Analysis of customer needs and implementation of subsequent services incl. budget management; usage of state of the art and novel tools and methodologies (such as co-creation/co-development)
  • Systematic capture of interactions with customers, thus contributing to the generation of customer-/patient journeys and market insights
  • Identification of gaps along the customer journey and subsequent implementation of problem-solving incl. budget management
  • Active participation in and collaboration with in cross-functional teams to reach company goals

 

 

WHO YOU ARE

  • Customer centricity (comprehensive knowledge of customer’s business and environment; will to pro-actively match customer’s needs and problem solving; ability to take other points of view)
  • Business acumen and entrepreneurial mindset (recognize and create win-win situations), and ability to work independently, yet a team player
  • Scientific understanding
  • Strong communication skills (capability to express oneself; active listening; not afraid to ask questions)
  • Able to produce high quality creative solutions from thecustomer perspective in a fast-paced environment
  • Learning agility (coping with changing environments and situations and adapt accordingly), analytical thinking, digitally savviness
  • Experience in healthcare marketing and sales or medical affairs
  • Fluent in German and English is a must. Any other languages are a plus

 

 

 

 

 

    YOUR APPLICATION      

Bayer welcomes applications from all individuals, regardless of race, national origin, gender, age, physical characteristics, social origin, disability, union membership, religion, family status, pregnancy, sexual orientation, gender identity, gender expression or any unlawful criterion under applicable law. We are committed to treating all applicants fairly and avoiding discrimination.

Bayer is committed to providing barrier-free access and support-facilities for individuals with disabilities - during the application process and beyond. Applicants with disabilities are encouraged to request any support / equipment they may need via the contact information below.
 

 

 

Location:

Switzerland : Zürich : Zurich  

 

Division:

Pharmaceuticals

 

Reference Code:

818781

 

  • Field based Customer Engagement Manager

    vor 1 Woche

    Zürich, Zürich, Schweiz Bayer Vollzeit

    At Bayer we're visionaries, driven to solve the world's toughest challenges and striving for a world where ,Health for all, Hunger for none' is no longer a dream, but a real possibility. We're doing it with energy, curiosity and sheer dedication, always learning from unique perspectives of those around us, expanding our thinking, growing our capabilities and...

  • Field-based Medical Customer Engagement Manager

    vor 3 Wochen

    Zurich, Schweiz Bayer Vollzeit

    **At Bayer we’re visionaries, driven to solve the world’s toughest challenges and striving for a world where ,Health for all, Hunger for none’ is no longer a dream, but a real possibility. We’re doing it with energy, curiosity and sheer dedication, always learning from unique perspectives of those around us, expanding our thinking, growing our...

  • Field based Customer Engagement Manager

    vor 1 Woche

    Zürich, Zürich, Schweiz Bayer (Schweiz) AG Vollzeit

    At Bayer we're visionaries, driven to solve the world's toughest challenges and striving for a world where ,Health for all, Hunger for none' is no longer a dream, but a real possibility. We're doing it with energy, curiosity and sheer dedication, always learning from unique perspectives of those around us, expanding our thinking, growing our capabilities and...

  • Field based Customer Engagement Manager

    vor 3 Wochen

    Zürich, Zürich, Schweiz Bayer (Schweiz) AG Vollzeit

    At Bayer we're visionaries, driven to solve the world's toughest challenges and striving for a world where ,Health for all, Hunger for none' is no longer a dream, but a real possibility. We're doing it with energy, curiosity and sheer dedication, always learning from unique perspectives of those around us, expanding our thinking, growing our capabilities and...

  • Field-based Medical Customer Engagement Manager

    vor 1 Woche

    Zürich, Zürich, Schweiz Bayer Vollzeit

    At Bayer we're visionaries, driven to solve the world's toughest challenges and striving for a world where ,Health for all, Hunger for none' is no longer a dream, but a real possibility. We're doing it with energy, curiosity and sheer dedication, always learning from unique perspectives of those around us, expanding our thinking, growing our capabilities and...

  • Field-based Medical Customer Engagement Manager

    vor 1 Woche

    Zürich, Zürich, Schweiz Bayer (Schweiz) AG Vollzeit

    At Bayer we're visionaries, driven to solve the world's toughest challenges and striving for a world where ,Health for all, Hunger for none' is no longer a dream, but a real possibility. We're doing it with energy, curiosity and sheer dedication, always learning from unique perspectives of those around us, expanding our thinking, growing our capabilities and...

  • Field-based Medical Customer Engagement Manager

    vor 3 Wochen

    Zürich, Zürich, Schweiz Bayer (Schweiz) AG Vollzeit

    At Bayer we're visionaries, driven to solve the world's toughest challenges and striving for a world where ,Health for all, Hunger for none' is no longer a dream, but a real possibility. We're doing it with energy, curiosity and sheer dedication, always learning from unique perspectives of those around us, expanding our thinking, growing our capabilities and...

  • Field based Customer Engagement Manager

    vor 3 Wochen

    Zurich,Zürich, Schweiz Bayer (Schweiz) AG Vollzeit

      At Bayer we’re visionaries, driven to solve the world’s toughest challenges and striving for a world where ,Health for all, Hunger for none’ is no longer a dream, but a real possibility. We’re doing it with energy, curiosity and sheer dedication, always learning from unique perspectives of those around us, expanding our thinking, growing our...

  • Field based Customer Engagement Manager

    vor 3 Wochen

    Zürich, Schweiz Bayer Vollzeit

    At Bayer we’re visionaries, driven to solve the world’s toughest challenges and striving for a world where ,Health for all, Hunger for none’ is no longer a dream, but a real possibility. We’re doing it with energy, curiosity and sheer dedication, always learning from unique perspectives of those around us, expanding our thinking, growing our...

  • Field-based Customer Engagement Manager

    vor 3 Wochen

    Zürich, Schweiz Bayer Vollzeit

    At Bayer we’re visionaries, driven to solve the world’s toughest challenges and striving for a world where ,Health for all, Hunger for none’ is no longer a dream, but a real possibility. We’re doing it with energy, curiosity and sheer dedication, always learning from unique perspectives of those around us, expanding our thinking, growing our...

  • Field Based Customer Engagement Manager

    vor 3 Wochen

    Zurich, Schweiz Bayer Vollzeit

    **At Bayer we’re visionaries, driven to solve the world’s toughest challenges and striving for a world where ,Health for all, Hunger for none’ is no longer a dream, but a real possibility. We’re doing it with energy, curiosity and sheer dedication, always learning from unique perspectives of those around us, expanding our thinking, growing our...

  • Field Based Customer Engagement Manager

    vor 3 Wochen

    Zurich, Schweiz Bayer Vollzeit

    **At Bayer we’re visionaries, driven to solve the world’s toughest challenges and striving for a world where ,Health for all, Hunger for none’ is no longer a dream, but a real possibility. We’re doing it with energy, curiosity and sheer dedication, always learning from unique perspectives of those around us, expanding our thinking, growing our...

  • Field-based Medical Customer Engagement Manager

    vor 3 Wochen

    Zurich,Zürich, Schweiz Bayer (Schweiz) AG Vollzeit

      At Bayer we’re visionaries, driven to solve the world’s toughest challenges and striving for a world where ,Health for all, Hunger for none’ is no longer a dream, but a real possibility. We’re doing it with energy, curiosity and sheer dedication, always learning from unique perspectives of those around us, expanding our thinking, growing our...

  • Field-based Medical Customer Engagement Manager

    vor 3 Wochen

    Zürich, Schweiz Bayer Vollzeit

    At Bayer we’re visionaries, driven to solve the world’s toughest challenges and striving for a world where ,Health for all, Hunger for none’ is no longer a dream, but a real possibility. We’re doing it with energy, curiosity and sheer dedication, always learning from unique perspectives of those around us, expanding our thinking, growing our...

  • Multichannel Customer Engagement Manager

    vor 3 Wochen

    Zurich, Schweiz Novo Nordisk Vollzeit

    Multichannel Customer Engagement Manager **Category**:Commercial Marketing**Location**:Zurich, Switzerland Zurich, CH- Are you ready to lead the charge in revolutionizing customer engagement? Do you have a passion for shaping innovative strategies that will drive success across our Affiliate? Are you prepared to inspire and equip our team with the skills...

  • Multichannel Customer Engagement Manager

    vor 1 Woche

    Zürich, Zürich, Schweiz Novo Nordisk Vollzeit

    Multichannel Customer Engagement ManagerCategory:Commercial MarketingLocation:Zurich, Switzerland Zurich, CH- Are you ready to lead the charge in revolutionizing customer engagement? Do you have a passion for shaping innovative strategies that will drive success across our Affiliate? Are you prepared to inspire and equip our team with the skills and...

  • Engagement & Customer Experience Manager Digital

    vor 2 Wochen

    Zurich, Schweiz CH Media Holding AG Vollzeit

    **Deine Aufgaben**: - Du bist verantwortlich für die Entwicklung und Umsetzung der Strategie des neu geschaffenen Bereichs “Customer” der digitalen regionalen TV-, Radio - und Today-Portale - Dein neuer Bereich “Customer” verantwortet die Themen Registration und Retention des Customer Lifecycles mit Fokus auf Login und Gamification als Engagement -...

  • Engagement & Customer Experience Manager Digital

    vor 1 Woche

    Zürich, Zürich, Schweiz CH Media Holding AG Vollzeit

    **Deine Aufgaben**:- Du bist verantwortlich für die Entwicklung und Umsetzung der Strategie des neu geschaffenen Bereichs "Customer" der digitalen regionalen TV-, Radio- und Today-Portale- Dein neuer Bereich "Customer" verantwortet die Themen Registration und Retention des Customer Lifecycles mit Fokus auf Login und Gamification als Engagement- und...

  • Global Customs Manager

    vor 4 Wochen

    Zurich, Schweiz Hitachi Zosen Inova Vollzeit

    **Global Customs Manager**: Hitachi Zosen Inova AG Zürich (Schweiz) Presence / Mobile Work experience Commercial professions (other) Purchasing, Materials Management, Logistics **About us**: - Zurich-based green-tech company Hitachi Zosen Inova (HZI) is a global leader in solutions for energy transition and circular economy including Energy from...

  • Business Consultant

    vor 4 Wochen

    Zurich, Schweiz Orange Business Services Vollzeit

    **About the role**: The primary focus of the Customer engagement consultant is to provide customers, including executive level, with in-depth knowledge and execution of customer experience and engagement strategy. As a consultant you will be working to deliver value for the customer strategy, utilizing tools such as gap assessments, turning data into...