lead customer experience Jobs in Genf

Emil Frey Group Genève recherche un(e) chargé(e) de clientèle pour l’agence Hertz Suisse. Vous accueillez les clients en agence et au téléphone, proposez la meilleure prestation et rédigez les contrats de location. Vous suivez les dossiers et fidélisez la clientèle.Travaillant au sein d’une équipe multiculturelle, vous démontrez une mobilité...

World Intellectual Property Organization (WIPO) Geneva invites a Director to lead the new Customer Experience, Marketing and Digital Engagement Division. The role focuses on shaping strategy, governance, and partnerships to advance WIPO’s digital engagement, branding and revenue goals.The Director will drive cross‑functional collaboration, steward AI...

Are you fluent in English or another European language? Dreaming of taking your career abroad and enjoying the sun-soaked charm of Southern or Eastern Europe? Whether you're looking for a full relocation experience, a hybrid setup, or remote work from a breathtaking location, this is your chance to turn work-life balance into a lifestyle. We're hiring now...

MSC Cruises is seeking a Sr. Director of Guest Experience Development & Delivery in Geneva, Switzerland. You will transform concepts into engaging onboard experiences across our new class of ships.This role involves leading collaboration with multiple teams, overseeing project management, and ensuring alignment with brand standards. Ideal candidates have...

Lucid Motors is seeking a Delivery Advisor in Geneva to manage vehicle deliveries from order to handover. You will guide customers through ownership, collect accurate data, and ensure an exceptional service experience.The role combines sales, customer service, and business development, requiring attention to detail, strong communication, and flexibility to...

Accor recherche un Responsable petit déjeuner pour diriger l'équipe dédiée et élever l'expérience client au sein de l’établissement. Vous piloterez les services, veillerez au respect des standards et contribuerez à la définition des offres petit déjeuner et bar.Le poste exige du leadership, de la créativité et une forte orientation service,...

Cross Border Talents is hiring for multiple customer support roles based in Europe. The company offers relocation support, a hybrid or remote setup, and a diverse, inclusive environment.The teams will support customers in Greece, Portugal, Spain, and Bulgaria, handling inquiries via phone, chat, and email. Ideal candidates are fluent in English or one of the...

Contract Duration - 2 years (maximum cumulative length of 5 years) * Duty Station: CH-Geneva Application Deadline: 14 October, 2026, 11:59:00 PM CET IMPORTANT NOTICE REGARDING APPLICATION DEADLINE: please note that the deadline for applications is indicated in local time as per the time zone of the applicant’s location. This post is a limited-term...

Roger Dubuis in Geneva seeks a Store Manager to lead the boutique, drive sales, and uphold the brand's luxury standards in a dynamic retail environment.You will mentor the sales team, plan events, manage clienteling, and ensure exceptional service from arrival to after-sales, while maintaining inventory and visuals.Fluency in French and English is required;...

H&R Block is seeking a Multi-Office Leader (Area Experience Leader) to oversee 4–6 offices and secure a consistently excellent client experience across locations. You’ll coach Tax Professionals and Client Service Professionals, drive readiness, staffing, and compliance, and push for strong business results with hands-on leadership.You will balance...

EWC Growth LLC is seeking an energetic Assistant Manager (ACSM) to lead a fast-paced guest-centric team and deliver outstanding service.As a Center Leadership Team member, you’ll coach front-of-house staff, drive sales, and ensure smooth operations while maintaining a welcoming atmosphere that invites guests to return. You’ll manage scheduling, payroll...

CLASQUIN, acteur du transport international, recherche un profil commercial support à Genève. Vous accompagnerez l’équipe commerciale dans le suivi du portefeuille clients, qualifier les demandes et rédiger les offres et courriers commerciaux.Vous participerez à la prospection et au développement commercial, répondrez aux appels d’offres et...

Explora Journeys, Geneva-based luxury travel brand, seeks a Destinations Experience Senior Manager - River to lead the end-to-end design, launch and refinement of river destination experiences, land programs, pre- and post-cruise extensions, and signature shoreside products.You will partner with TOs, DMCs and internal teams to select ports, develop...

This is a seasoned professional role responsible for applying in-depth disciplinary knowledge to provide advice and counsel and to improve processes and workflows within the Banking, Credit and Investments platform. They ensure a seamless and differentiated experience in partnership with sales teams and integrate subject matter and industry expertise,...

Richemont Iberia SL is seeking a Store Manager in Geneva to lead a luxury boutique, drive sales targets, and elevate client experiences. The role focuses on team leadership, boutique standards, and strategic client development within the Swiss market.The ideal candidate brings extensive luxury retail experience, a strong network in Geneva, and fluency in...

Mission: The Customer Service Representative acts as the internal and external customers advocate. You will support the day-to-day operations related to order management with the objective to ship all orders on time and in full. Your main duty is to maximize service level by exceeding customer expectations all the time. Main activities: Represent company to...

EDV Werke is looking for a E2E Data Lead. Working Model: Hybrid – Geneva, Switzerland Form of cooperation: B2B Contract Tasks Data Structure & Quality Analysis – Analyze key data entities, structures, quality, governance, dimensions, values, granularity, and cardinality within the scope of system and ERP migrations. Fit-to-Standard Assessment – Assess...

Universal Genève SA in Switzerland is seeking a Visual Merchandising Manager to shape the brand’s retail experience across boutiques, partners, shop‑in‑shops and events worldwide. You will partner with Creative, Marketing and Retail teams to translate heritage and product launches into refined physical displays.With 5+ years in visual merchandising or...

SummaryProvide administrative and technical customer service assistance to various departments, attendants, and consumers.DutiesAnswer incoming telephone calls, screen calls, and refer calls to the proper manager or handler.Process voicemails for the Pooled Trust using Web‑Office and call consumers back.Address all assigned tickets within the expected time...

The Center for Disability Rights in Switzerland seeks a candidate to provide administrative and technical customer service assistance to various departments and consumers. Responsibilities include handling incoming calls, processing voicemails, and addressing tickets efficiently.Qualifications include a High School Diploma and at least one year of customer...