IT Technician

vor 3 Wochen

Lausanne, Schweiz Michael Page Vollzeit
  • Be the first point of contact for IT support (resolving helpdesk requests)
  • In charge of IT support Level 1 & 2 and escalating to 3 when necessary
  • Manage Azure and O365
  • Diagnose and resolve issues concerning printers, videoconferencing devices (Microsoft Teams, Zoom...)
  • Offer assistance to users in effectively utilizing IT equipment and software
  • Record all IT support activities and resolutions in the company's IT helpdesk system
  • Work closely with the Global IT team to implement IT projects and enhancements across the organization

  • At least 5 years of experience in IT Admin or IT support role
  • Strong knowledge of O365 and in administering Azure
  • Proficient in troubleshooting hardware issues, including printers and videoconferencing devices such as Microsoft Teams and Zoom
  • knowledge of system security, including intrusion detection systems, and data backup/recovery
  • Customer-focused approach, capable of delivering high-quality support to users with varying technical abilities
  • Strong communication skills with fluency in French and very good level of English

  • Competitive compensation
  • A dynamic and supportive work environment
  • Work with the latest technologies

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