Aktuelle Jobs im Zusammenhang mit E-Commerce Customer Support - Bioggio - Guess Europe Sagl

  • E-commerce B2B Customer Service Support

    vor 5 Monaten

    Bioggio, Schweiz Guess Europe Sagl Vollzeit

    At Guess, we are committed to our people and to the world as a team working to be a sustainable global leader in the fashion industry. Through principled leadership, we embrace diversity and cultivate the strength, pride and passion for what we do. Everyone in guess is aware the fact that everyone contributes to progress and make company grow, We are a big...

  • E-commerce Customer Support

    vor 2 Monaten

    Bioggio, Schweiz Guess Europe Sagl Vollzeit

    The E-Commerce Customer Support and Quality Assurance Intern has the responsibility to monitor the quality of the service offered to GUESS customers across all channels, to offer the best in class experience throughout the customer lifecycle and improve customers’ satisfaction. **CORE JOB RESPONSIBILITIES** - Cooperate with CEM team in order to provide...

  • E-commerce Customer Support

    vor 5 Monaten

    Bioggio, Schweiz Guess Europe Sagl Vollzeit

    Established in 1981, GUESS began as a jeans company and has since successfully grown into a global lifestyle brand. Guess?, Inc. designs, markets, distributes and licenses a lifestyle collection of contemporary apparel, denim, handbags, watches, eyewear, footwear and other related consumer products. Guess? products are distributed through branded Guess?...

  • E-commerce Planning Intern

    vor 2 Monaten

    Bioggio, Schweiz Guess Europe Sagl Vollzeit

    Support E-Commerce Planning team in budgeting and re-forecasting activities for the assigned product lines. It includes planning sales, margin and collection assortment in cooperation with buying & merchandising team. Support E-Commerce Planners with periodical analysis on sales performances and stock to highlight opportunities and mitigate leftover...

  • E-Commerce Planning Assistant

    vor 1 Monat

    Bioggio, Tessin, Schweiz Guess Europe Sagl Vollzeit

    Support E-Commerce Planning TeamWe are seeking a highly skilled and detail-oriented E-Commerce Planning Intern to join our team in budgeting and re-forecasting activities for assigned product lines.This role involves planning sales, margin, and collection assortment in collaboration with the buying and merchandising team. The successful candidate will...

  • E-Commerce Junior Frontend Developer

    vor 4 Wochen

    Bioggio, Schweiz Guess Europe Sagl Vollzeit

    The E-commerce Junior Front-end Developer is a technically skilled individual with a strong inclination towards innovation to continuously improve the GUESS.EU platform with a specific focus on frontend, backend development and User Experience. This individual will assist the E-commerce Frontend Developer in creating a key liaison between the business, the...

  • E-Commerce Junior Frontend Developer

    vor 1 Monat

    Bioggio, Schweiz Guess Europe Sagl Vollzeit

    The E-commerce Junior Front-end Developer is a technically skilled individual with a strong inclination towards innovation to continuously improve the GUESS.EU platform with a specific focus on frontend, backend development and User Experience. This individual will serve assist the E-commerce Frontend Developer in creating a key liaison between the business,...

  • E-Commerce Planning Intern

    vor 1 Monat

    Bioggio, Schweiz Guess Europe Sagl Vollzeit

    Support E-Commerce Planning team in budgeting and re-forecasting activities for the assigned product lines.It includes planning sales, margin and collection assortment in cooperation with buying & merchandising team. Support E-Commerce Planners with periodical analysis on sales performances and stock to highlight opportunities and mitigate leftover...

  • E-Commerce Planning Coordinator

    vor 4 Wochen

    Bioggio, Tessin, Schweiz Guess Europe Sagl Vollzeit

    Job DescriptionWe are seeking a highly skilled E-Commerce Planning Intern to join our team at Guess Europe Sagl.Key ResponsibilitiesSupport the E-Commerce Planning team in budgeting and re-forecasting activities for assigned product lines.Collaborate with the buying and merchandising team to plan sales, margin, and collection assortment.Conduct periodical...

  • E-Commerce Junior Frontend Developer

    vor 1 Monat

    Bioggio, Tessin, Schweiz Guess Europe Sagl Vollzeit

    About the RoleThe E-commerce Junior Frontend Developer will be a key member of our development team, responsible for creating a seamless user experience on our website. This individual will work closely with the business and MIS departments to ensure consistency and quality in implementations.Key ResponsibilitiesDevelop and coordinate the creation of modules...

  • E-Commerce Product Manager

    vor 2 Monaten

    Bioggio, Tessin, Schweiz Guess Europe Sagl Vollzeit

    About the RoleWe are seeking a highly skilled E-Commerce Product Manager to lead and grow our web operations, UX/UI, and web development team. As a key member of our team, you will drive the enhancement of user experience across our website, overseeing the full lifecycle of UX design projects from research and conception to delivery.Key...

  • E-commerce Merchandising

    vor 5 Monaten

    Bioggio, Schweiz Guess Europe Sagl Vollzeit

    At Guess, we are committed to our people and to the world as a team working to be a sustainable global leader in the fashion industry. Through principled leadership, we embrace diversity and cultivate the strength, pride and passion for what we do. Everyone in guess is aware the fact that everyone contributes to progress and make company grow, We are a big...

  • E-Commerce Product Manager

    vor 4 Wochen

    Bioggio, Tessin, Schweiz Guess Vollzeit

    Job SummaryAs the E-Commerce Product Manager at Guess, you will lead and grow the web operations, UX, and web development team, driving the enhancement of user experience across the Guess.eu website.Key ResponsibilitiesManage the UX, Web Operations, and Web Development Team and ensure the growth of its various components: UX, Development, and...

  • E-Commerce Product Manager

    vor 1 Monat

    Bioggio, Tessin, Schweiz Guess Europe Sagl Vollzeit

    Job PurposeAs the E-Commerce Product and UX/UI Manager at Guess Europe Sagl, you will lead and grow the web operations, UX, and web development team, driving the enhancement of user experience across the Guess.eu website. You will oversee the full lifecycle of UX design projects, from research and conception to delivery, ensuring alignment with...

  • E-commerce Product

    vor 2 Monaten

    Bioggio, Schweiz Guess Europe Sagl Vollzeit

    **Job Purpose** As the E -Commerce Product and UX/UI Manager, you will lead and grow the web operations, UX and web development Team, driving the enhancement of user experience across the Guess.eu website. You will oversee the full lifecycle of UX design projects, from research and conception to delivery, ensuring alignment with cross-functional teams. Your...

  • E-Commerce Product

    vor 2 Monaten

    Bioggio, Schweiz Guess Europe Sagl Vollzeit

    Job PurposeAs the E -Commerce Product and UX/UI Manager, you will lead and grow the web operations, UX and web development Team, driving the enhancement of user experience across the Guess.eu website. You will oversee the full lifecycle of UX design projects, from research and conception to delivery, ensuring alignment with cross-functional teams. Your role...

  • E-Commerce Product

    vor 4 Wochen

    Bioggio, Schweiz Guess Europe Sagl Vollzeit

    Job Purpose As the E -Commerce Product and UX/UI Manager, you will lead and grow the web operations, UX and web development Team, driving the enhancement of user experience across the Guess.eu website. You will oversee the full lifecycle of UX design projects, from research and conception to delivery, ensuring alignment with cross-functional teams. Your role...

  • E-Commerce Product

    vor 3 Wochen

    Bioggio, Schweiz Guess Europe Sagl Vollzeit

    Job Purpose As the E-Commerce Product and UX/UI Manager, you will lead and grow the web operations, UX, and web development Team, driving the enhancement of user experience across the Guess.eu website. You will oversee the full lifecycle of UX design projects, from research and conception to delivery, ensuring alignment with cross-functional teams. Your role...

  • CRM & Loyalty Membership Intern

    vor 7 Monaten

    Bioggio, Schweiz Guess Europe Sagl Vollzeit

    At Guess, we are committed to our people and to the world as a team working to be a sustainable global leader in the fashion industry. Through principled leadership, we embrace diversity and cultivate the strength, pride and passion for what we do. Everyone in guess is aware the fact that everyone contributes to progress and make company grow, We are a big...

  • Product Operations Assistant

    vor 2 Wochen

    Bioggio, Tessin, Schweiz Guess Europe Sagl Vollzeit

    Job Description: As a Product Operations Intern at Guess Europe Sagl, you will be responsible for assisting the Product Team in various daily activities. **Key Responsibilities:**Management of sample archives/prototypes/pop materials, including coordination with GS, office accommodation, and storage.Tracking of outgoing and incoming samples, relating to MKT...

E-Commerce Customer Support

vor 2 Monaten

Bioggio, Schweiz Guess Europe Sagl Vollzeit

The E-Commerce Customer Support and Quality Assurance Intern has the responsibility to monitor the quality of the service offered to GUESS customers across all channels, to offer the best in class experience throughout the customer lifecycle and improve customers’ satisfaction.

CORE JOB RESPONSIBILITIES

  • Cooperate with CEM team in order to provide the best in class customer experience throughout the customer lifecycle, enhancing customers’ satisfaction and convert negative perceptions and feedbacks to positive ones
  • Monitor outsourced customer service performances, getting in touch with the dedicated person for training and QA of outsourced customer service team, highlighting areas where a more focused training on procedure is required
  • Perform mystery calls, customer service and personal shopper chats in order to verify quality and consistency of the answers received
  • Monitor website customer care and FAQ sections, analyze post-purchase comments and surveys studying alternatives to provide the most satisfactory and useful replies to end-users and be sure that the contents are always updated Monitor general contents of the website (translations of homepage, banners, product descriptions, etc.) and get in touch with responsible team member in case adjustments are needed
  • Support CEM Senior Specialist in building surveys sent out to final customers
  • Always find alternatives and innovative services to improve the customer experience enhancing the services offered, doing benchmarks, collecting necessary information to proceed with the integration and cooperate with involved department/s
  • Actively contribute with projects on customer care area
  • Support CEM Senior Specialist in preparing reports and analysis upon request
  • Support CEM Senior Specialist in providing the most accurate marketing and sales calendar to the outsourced customer service and promptly react in case particular issues are highlighted from a sales perspective
  • Align with other team members making sure that most updated materials and guidelines are provided to the outsourced customer service
  • Manage day-by-day external customer service escalations with correctness and consistency
  • Interact promptly with external providers (customer service, warehouses, couriers and payment providers) to assure the best accurate service to customers in terms of order management, shipments, returns, always aligning with the other team members
  • Monitor Social Media customer’s feedback, making sure all comments are promptly managed and in a correct way following the business guidelines. Directly manage comments in case of need coordinating with EU and NA Social Media teams
  • Support the team in daily checking orders deciding whether to accept or refuse them

Requirements

  • Required excellent English, Italian and one language among French, Spanish, German, Dutch, Polish, Turkish or Greek. Any additional language is a plus.
  • Good computer skills (Office suite, Internet browsers - IE/FF/Chrome)
  • Well organized, self-motivated and able to multitask within a fast-paced environment
  • Excellent execution, high respect of deadlines and good level of proactivity
  • Sense of ownership and pride in the performance and its impact on company’s success
  • High results orientation and bias toward action
  • Capability of adapt to changes and work under pressure
  • Critical thinker and problem-solving skills
  • Attention to detail. Excellent analytical and time management skills
  • Capability to work under strict, short deadlines
  • Team player, ability to work independently and customer oriented
  • Excellent oral and written communication skills with both internal and external speakers
  • Able to communicate and co-operate within the department;
  • Flexibility with working hours

Benefits

If you want to start making a difference from the beginning of your career, you have found your place, Guess is your company and we are looking for you Does it sound good to you ? Are you ready?

Apply today to join us