Customer Service Specialist Switzerland

vor 2 Wochen

Tolochenaz, Schweiz MicroPort CRM Sarl Vollzeit

At MicroPort CRM,

Our DNA is to always put the patient first.

Our Mission is to strive to create high-tech implantable devices and diagnostic solutions for cardiac diseases and make them accessible to the greatest number of people, while offering valuable services to physicians, hospitals, and health care insurers.

Our Pride is a daily commitment to all our patients to allow them a healthier life.

For our commercial office, based in TOLOCHENAZ- Switzerland- we are looking for a Customer Service Specialist: as part of MicroPort CRM DACH Customer Service team you will be requested to support Germany and Austria in case of need.

 

 

Customer Service Specialist Switzerland

YOUR MISSIONS WILL BE AS FOLLOWS

  • Order Validation and Entry: ensure accuracy and efficiency in processing customer orders, contributing to seamless transactions
  • Customer Order Management: From order receipt to delivery confirmation, you'll oversee the entire process, ensuring customer satisfaction at every step
  • Proactive Order Monitoring: Keep a vigilant eye on order statuses, managing claims swiftly and effectively to uphold our commitment to customer service excellence
  • Issue Resolution and Escalation Handling: Be the go-to resource for customers, addressing any concerns promptly and professionally, and escalating issues when necessary to ensure swift resolution
  • Offers and price management in cooperation with Sales and Legal department
  • Credit and debit notes management
  • Patient remote support (Remote Monitoring Helpdesk)
  • Commercial and Quality returns management
  • Reparations management
  • Master Data System Maintenance: Take ownership of routine maintenance tasks within our Master Data System, ensuring data accuracy and integrity
  • Sales Team support
  • Local inventory counts management
  • Support for Process Improvement: Contribute to our continuous improvement initiatives by actively participating in process enhancements, driving efficiency and excellence.

YOUR PROFILE

  • Relevant Degree or Equivalent Experience: High school degree.
  • Microsoft Office, SAP (having already worked with SAP is an advantage)
  • Professional Experience: Prior experience in a similar role is advantageous, demonstrating your ability to excel in customer service environments
  • Language Proficiency: Fluency in French, German and English (spoken and written), knowing also Italian is preferable but optional
  • Good organizational skills and ability to manage priorities based on received inputs
  • Sense of urgency
  • Reliability and problem solving attitude to support pre and post market issues
  •  Stress Management Skills: Maintain composure and effectiveness under pressure, ensuring consistent delivery of high-quality service even in challenging situations.
  •  Team Player: Collaborative by nature, you thrive in a team environment, fostering strong relationships to achieve common goals.

What we offer

To strengthen our position in the market, we need people with courage, deep and genuine willingness to inspire and challenge us, defy the status quo, bringing different perspectives to our thinking and create innovations. We look for new colleagues, from diverse horizons, with natural talents and solid experience to leave a footprint on the teams, the company, the industry and especially our society.

If you have “eyes for greatness and hands on details” and wish to grow professionally and as an individual, then come be a part our international team where fun next to serious work is our motto and reason to contribute to our human and medical adventure.

MicroPort is an equal employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, or religion or belief.

 

 

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