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Customer Service Representative
vor 2 Monaten
Job Title: Customer Service Specialist
Company: MicroPort CRM Sarl
Location: TOLOCHENAZ, Switzerland
Job Type: Full-time
Industry: Medical Devices
Job Description:
Key Responsibilities:- Order Validation and Entry: Ensure accuracy and efficiency in processing customer orders, contributing to seamless transactions.
- Customer Order Management: Oversee the entire order process from receipt to delivery confirmation, ensuring customer satisfaction at every step.
- Proactive Order Monitoring: Vigilantly monitor order statuses, manage claims swiftly and effectively to uphold our commitment to customer service excellence.
- Issue Resolution and Escalation Handling: Be the go-to resource for customers, addressing any concerns promptly and professionally, and escalating issues when necessary to ensure swift resolution.
- Offers and Price Management: Collaborate with Sales and Legal departments to manage offers and prices.
- Credit and Debit Notes Management: Manage credit and debit notes in a timely and accurate manner.
- Patient Remote Support: Provide remote support to patients through the Remote Monitoring Helpdesk.
- Commercial and Quality Returns Management: Manage commercial and quality returns in accordance with company policies.
- Reparations Management: Manage repairs and maintenance of medical devices.
- Master Data System Maintenance: Take ownership of routine maintenance tasks within our Master Data System, ensuring data accuracy and integrity.
- Sales Team Support: Provide support to the Sales team as needed.
- Local Inventory Counts Management: Manage local inventory counts to ensure accurate stock levels.
- Support for Process Improvement: Contribute to our continuous improvement initiatives by actively participating in process enhancements, driving efficiency and excellence.
- Relevant Degree or Equivalent Experience: High school degree.
- Microsoft Office and SAP: Proficiency in Microsoft Office and SAP, with experience in SAP being an advantage.
- Professional Experience: Prior experience in a similar role is advantageous, demonstrating your ability to excel in customer service environments.
- Language Proficiency: Fluency in French, German, and English (spoken and written), with knowledge of Italian being preferable but optional.
- Good Organizational Skills: Ability to manage priorities based on received inputs.
- Sense of Urgency: Maintain a sense of urgency to meet customer needs.
- Reliability and Problem-Solving Attitude: Demonstrate reliability and a problem-solving attitude to support pre- and post-market issues.
- Stress Management Skills: Maintain composure and effectiveness under pressure, ensuring consistent delivery of high-quality service even in challenging situations.
- Team Player: Collaborative by nature, you thrive in a team environment, fostering strong relationships to achieve common goals.
