Aktuelle Jobs im Zusammenhang mit Customer Service - ChâtelSaintDenis - Cellap Laboratoire S.A.
-
Customer Care Adviser
vor 5 Monaten
Saint-Imier, Schweiz Compagnie des Montres Longines, Francillon S.A. Vollzeit**Description du poste**: Nous recherchons un(e) Customer Care Adviser au sein de notre département Customer Service. Dans le cadre de cette fonction, vos tâches principales sont les suivantes: - Traiter les demandes des clients du monde entier par téléphone, courriels, lettres et générer leur enthousiasme pour nos produits et nos services -...
-
Gestionnaire de Stock Customer Service
vor 5 Monaten
Saint-Imier, Schweiz Compagnie des Montres Longines, Francillon S.A. Vollzeit**Description du poste**: **Mission principale de la fonction**: Gestion du stock des fournitures Customer Service **Descriptif des tâches**: Réception des marchandises et contrôle de la quantité avant la mise en stock Contrôle et modification des origines si nécessaire Validation des prix et saisie des factures Calcul et saisie des prix de vente dans...
-
Customer Service Traditional Workshop Assistant
vor 5 Monaten
Saint-Imier, Schweiz Compagnie des Montres Longines, Francillon S.A. Vollzeit**Description du poste**: **Mission principale de la fonction**: Soutenir les équipes de l’atelier : assister les équipes dans l’accomplissement de leurs tâches quotidiennes pour assurer un fonctionnement efficace Coordonner les activités : assister le responsable d’atelier pour organiser et planifier les activités de l’atelier Gérer la...
-
Gestionnaire de Stock Customer Service
vor 5 Monaten
Saint-Imier, Schweiz Compagnie des Montres Longines, Francillon S.A. Vollzeit**Description du poste**: **Mission principale de la fonction**: Gestion du stock des fournitures Customer Service **Descriptif des tâches**: Analyse des nouvelles nomenclatures et estimation des quantités à commander Suivi et réclamation des portefeuilles des commandes achat Analyse des disponibilités au stock international et demande de transfert...
-
Gestionnaire de Stock Customer Service
vor 5 Monaten
Saint-Imier, Schweiz Compagnie des Montres Longines, Francillon S.A. Vollzeit**Description du poste**: **Mission principale de la fonction**: Gestion du stock des fournitures Customer Service **Descriptif des tâches**: Analyse des nouvelles nomenclatures et estimation des quantités à commander Suivi et réclamation des portefeuilles des commandes achat Analyse des disponibilités au stock international et demande de transfert...
-
Field Service Engineer Lead
vor 4 Monaten
Saint-Sulpice, Schweiz Nagi Bioscience VollzeitNagi Bioscience is an exciting startup operating in the thriving field of life science instrumentation. Headquartered in the heart of one of Switzerland's top technology poles, the EPFL Innovation Park in Saint-Sulpice, overlooking the stunning Léman Lake, we are on a mission to accelerate the transition to the new era of biological testing, where...
-
Field Service Engineer Lead
vor 4 Monaten
Saint-Sulpice, Schweiz Nagi Bioscience VollzeitNagi Bioscience is an exciting startup operating in the thriving field of life science instrumentation. Headquartered in the heart of one of Switzerland's top technology poles, the EPFL Innovation Park in Saint-Sulpice, overlooking the stunning Léman Lake, we are on a mission to accelerate the transition to the new era of biological testing, where...
-
Field Service Engineer Lead
vor 4 Monaten
Saint-Sulpice, Schweiz Nagi Bioscience VollzeitNagi Bioscience is an exciting startup operating in the thriving field of life science instrumentation. Headquartered in the heart of one of Switzerland's top technology poles, the EPFL Innovation Park in Saint-Sulpice, overlooking the stunning Léman Lake, we are on a mission to accelerate the transition to the new era of biological testing, where...
-
Field Service Engineer Lead
Vor 3 Tagen
Saint-Sulpice VD, Waadt, Schweiz Nagi Bioscience VollzeitField Services Role at Nagi BioscienceNagi Bioscience is an innovative biotechnology company driving the transition to animal-free biological testing. Our mission is to accelerate the discovery and testing of new drugs and chemicals using microorganisms. As a field services engineer at Nagi Bioscience, you will play a crucial role in ensuring the optimal...
-
Senior Field Service Engineer
vor 2 Monaten
Saint-Sulpice VD, Waadt, Schweiz Nagi Bioscience VollzeitAbout the RoleNagi Bioscience is a pioneering life science instrumentation company that is revolutionizing the field of biological testing. As a Senior Field Service Engineer, you will play a critical role in supporting our clients, ensuring the optimal performance of our products, and fostering strong relationships to drive customer satisfaction.Key...
-
Senior Field Service Engineer
vor 3 Wochen
Saint-Sulpice VD, Waadt, Schweiz Nagi Bioscience VollzeitNagi Bioscience is a pioneering startup in the life science instrumentation field, operating at the intersection of scalability, efficiency, sustainability, and ethics. Our mission is to accelerate the transition to a new era of biological testing.Our first product, SydLab OneTM, is a groundbreaking Organism-on-Chip technology that enables the discovery and...
-
Field Service Engineer Lead
vor 2 Monaten
Saint-Sulpice VD, Waadt, Schweiz Nagi Bioscience VollzeitAbout Nagi BioscienceNagi Bioscience is a pioneering startup in the life science instrumentation field, headquartered in the EPFL Innovation Park in Saint-Sulpice, Switzerland. Our mission is to accelerate the transition to a new era of biological testing, where scalability, efficiency, sustainability, and ethics converge.Job SummaryWe are seeking a highly...
-
Field Service Lead
vor 1 Woche
Saint-Sulpice VD, Waadt, Schweiz Nagi Bioscience VollzeitNagi Bioscience is a cutting-edge biotechnology company that's revolutionizing the life science instrumentation industry. As a Field Service Lead, you'll be a key player in our mission to accelerate the transition to a new era of biological testing, where scalability, efficiency, sustainability, and ethics go hand-in-hand.Our first product, SydLab OneTM, is...
-
Horloger-ère Diagnosticien-ne Customer Service
vor 5 Monaten
Saint-Imier, Schweiz Compagnie des Montres Longines, Francillon S.A. Vollzeit**Description du poste**: Dans le cadre de ce poste, vos tâches principales sont les suivantes: - Identification et diagnostique sur montres quartz, mécaniques, automatiques et chronographes arrivant en réparation - Flux express (quick service) - Changement de piles, bracelets et mise en taille de bracelets, étanchéité **Profil**: Vous êtes...
-
Field Service Engineer Lead
vor 1 Monat
Saint-Sulpice VD, Waadt, Schweiz Nagi Bioscience VollzeitJob Title: Field Service Engineer LeadNagi Bioscience is a pioneering startup in the life science instrumentation field, headquartered in the EPFL Innovation Park in Saint-Sulpice, Switzerland. We're on a mission to revolutionize biological testing by combining scalability, efficiency, sustainability, and ethics.Our first product, SydLab OneTM, is a...
-
Horloger(ère) Customer Service
vor 5 Monaten
Saint-Imier, Schweiz Compagnie des Montres Longines, Francillon S.A. Vollzeit**Description du poste**: Dans le cadre de ce poste, vos tâches principales sont les suivantes: - Reconditionnement de mouvements - Remise en état des mouvements quartz, mécaniques, automatiques et chronographes selon les spécifications de la marque - Pose de cadrans et d'aiguilles - Pose de bracelets sur montres mécaniques et quartz -...
-
Mechanical and Electrical Field Services Expert
Vor 6 Tagen
Saint-Sulpice VD, Waadt, Schweiz Nagi Bioscience VollzeitNagi Bioscience is a pioneering startup in the life science instrumentation sector, headquartered in the EPFL Innovation Park in Saint-Sulpice, Switzerland. Our mission is to accelerate the transition to a new era of biological testing, where scalability, efficiency, sustainability, and ethics converge.We are developing SydLab OneTM, a groundbreaking...
-
Horloger(ère) Expérimenté(E) Customer Service
vor 5 Monaten
Saint-Imier, Schweiz Compagnie des Montres Longines, Francillon S.A. Vollzeit**Description du poste**: Dans le cadre de ce poste, vos tâches principales sont les suivantes: - Reconditionnement de mouvements - Remise en état des mouvements quartz, mécaniques, automatiques et chronographes selon les spécifications de la marque - Pose de cadrans et d'aiguilles - Pose de bracelets sur montres mécaniques et quartz -...
-
Villaz-Saint-Pierre, Freiburg, Schweiz REGENHU VollzeitMission et responsabilitésRattaché.e au département Customer Support, votre mission principale sera de vous rendre chez nos différents clients situés à travers le monde afin d'assurer l'installation et la maintenance de nos équipements.Vos responsabilités principales :Fournir un service de support technique pour nos clients sur toute notre gamme de...
-
Verkäufer (M/w/d) Full Time English & German
vor 5 Monaten
Saint Moritz, Schweiz Bally VollzeitBorn in Switzerland in 1851 with a global mindset, we are one of the world's longstanding luxury brands with an explorative spirit leading by the innovation. We are fully committed in supporting cultural engagement, community involvement and environmental protection while responsibly crafting products of the highest quality. Do you share our values? Get...
Customer Service
vor 2 Monaten
Cellcosmet is a pioneering global luxury cosmetic brand dedicated to providing innovative, high-quality and science-based beauty products. Our commitment to excellence and customer satisfaction has established us amongst the leaders in the Swiss cellular cosmetic industry.
As part of our expansion and in view of our forthcoming move to Châtel-Saint-Denis, we are looking for a:
Customer Service & Export Manager
Your Mission
As Customer Service & Export Manager, you will be responsible of the Customer Service & Export Department and you will play a crucial role in structuring the department and managing the team, with the purpose of ensuring customer satisfaction and maintaining positive relationships with both business clients (B2B) and individual consumers (B2C). The primary responsibilities of the team are to address inquiries, resolve issues, and provide excellent service to enhance the overall customer experience.
Your Responsibilities
- Leadership: provide strategic direction and leadership to the customer service team, including setting goals, establishing performance metrics, and ensuring the overall company objectives
- Team Management: recruit, train and manage a team of customer service representatives; this includes coaching and mentoring team members to ensure high level of customer satisfaction
- Process Improvement: continuously evaluate and refine customer service processes and processes to enhance efficiency and effectiveness, implementing new technologies and process digitalization
- Customer Experience: championing a customer-centric approach across the organization and ensuring that customer service efforts are aligned with delivering exceptional customer experiences
- Compliance: ensure that customer service operations comply with relevant worldwide regulations and industry standards and is aligned with the organization’s certifications related to Quality and Environment
- Product Knowledge: Develop product knowledge amongst the Customer Service Team and stay updated on the current references catalog and brand information to provide accurate and comprehensive assistance
- Cross-functional Collaboration: collaborate with Sales, Marketing and Operational Departments to relay customer insights and contribute to overall business growth
- Supervise and participate in all daily activities of the department, such as responding to Inquiries, Order Processing, Issue Resolution, Maintaining Customer Database and Metrics and Managing B2B and B2C Relationships
Your Qualifications
- You are highly service minded, and you have a solid experience in managing a local and international customer service team with B2B and B2C clients
- Previous experience in the luxury retail industry preferred
- With your strong interpersonal and communication skills, you have already experienced your leadership and you privilege working in a collaborative and team-oriented environment
- Complexity is one of your motivators, structure and efficiency is what helps you operate
- Dynamic and adaptable, you are able to multitask and work in a fast-paced environment
- Proficient in customer relationship management (CRM) software
- Fluent in English & French - German/Swiss German a plus
Starting Date: to be agreed on
Interested?
If you're ready to take on this exciting challenge and contribute to our success, we'd like to meet you. Together, let's continue to shape a bright future for our company and our CELLCOSMET brand.
We invite you to send us your application with CV and covering letter, via JobUp or by email to rh@cellcosmet.com.
We look forward to receiving your application, which will be treated with utmost confidentiality.
