Field Service Engineer Lead
vor 2 Monaten
Nagi Bioscience is an exciting startup operating in the thriving field of life science instrumentation. Headquartered in the heart of one of Switzerland's top technology poles, the EPFL Innovation Park in Saint-Sulpice, overlooking the stunning Léman Lake, we are on a mission to accelerate the transition to the new era of biological testing, where scalability, efficiency, sustainability, and ethics can finally go hand in hand.
Our first product, SydLab OneTM, pioneers the field of Organism-on-Chip technologies, a new class of laboratory devices enabling the discovery and testing of new drugs and chemicals using microorganisms instead of traditional animal tests.
As a consequence of our recent financing round and our ambitious growth plans, we are now seeking talented individuals to join our team and be part of our groundbreaking journey.
TasksAs an Field services Engineer Lead, you will play a crucial role in providing support to our clients, ensuring the optimal performance of our products, and fostering strong relationships to drive customer satisfaction. This role requires a diverse skill set encompassing mechanical, electrical, and electronic expertise, along with a proactive and positive mindset.
- Priority Management : Effectively manage and prioritize multiple customer requests, ensuring timely and efficient resolution of issues. Balance urgent and routine tasks to meet customer needs while maintaining high standards of service quality.
- Troubleshoot and resolve technical issues: Diagnose, troubleshoot, and resolve complex technical issues related to our products and services. Provide timely and effective solutions to minimize downtime and ensure customer satisfaction
- Documentation and Methodology: Create and maintain detailed documentation & process, including guidelines and standard operating procedures for troubleshooting and maintenance. Ensure all documentation is up-to-date and easily accessible for both customers and internal teams.
- Periodic maintenance : Conduct scheduled preventive maintenance on our products installed at customer sites to ensure their longevity and optimal performance.
- Customer training and support : Deliver on-site training and guidance to customers on the proper use and maintenance of our products. Help customers understand best practices and provide them with the necessary tools and knowledge to avoid future issues.
- Relationship building : Establish and maintain strong, professional relationships with customers, demonstrating excellent interpersonal and communication skills. Be approachable, empathetic, and responsive to their needs and concerns.
- Collaboration with R&D : Work closely with our Research & Development team to share ideas and recommendations for product improvements and new features based on customer feedback and your field experience. Contribute to the development of next-generation products that meet and exceed customer expectations.
- Manufacture equipment : Manufacture the assembly , sub assembly and all the equipment by following technical drawings. Utilize mechanical, electrical, and electronic skills to ensure precise assembly and functionality.
Technician diploma or equivalent certification in a relevant field (mechanical, electrical, electronics, etc.).
Proven experience as a field service engineer, engineer support specialist, or similar role in a related industry.
Strong technical aptitude and problem-solving skills, with the ability to quickly learn and adapt to new technologies.
Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
A customer-centric mindset, with a dedication to providing exceptional service and support.
Self-motivated and able to work independently, as well as collaboratively within a team environment.
Willingness to travel as needed to support customer sites 50 % to 100%.
A valid driver's license.
Positive attitude, adaptability, and willingness to learn new technologies and techniques.
BenefitsAn innovative, dynamic and fast-paced work environment where you can make a significant impact and experience rapid and substantial professional growth.
Access to unique technology and a compelling value proposition that sets us apart in the market.
An exceptionally motivating position with daily exposure to world-class innovation within your field of expertise.
A dynamic and multi-disciplinary team of passionate professionals, sharing ideas and collectively driving science and innovation forward.
A tangible contribution to create a better future for biological testing and replace old school animal tests.
-
Field Service Engineer Lead
vor 2 Monaten
Saint-Sulpice, Schweiz Nagi Bioscience VollzeitNagi Bioscience is an exciting startup operating in the thriving field of life science instrumentation. Headquartered in the heart of one of Switzerland's top technology poles, the EPFL Innovation Park in Saint-Sulpice, overlooking the stunning Léman Lake, we are on a mission to accelerate the transition to the new era of biological testing, where...
-
Senior Field Service Engineer
vor 1 Woche
Saint-Sulpice VD, Waadt, Schweiz Nagi Bioscience VollzeitAbout the RoleNagi Bioscience is a pioneering life science instrumentation company that is revolutionizing the field of biological testing. As a Senior Field Service Engineer, you will play a critical role in supporting our clients, ensuring the optimal performance of our products, and fostering strong relationships to drive customer satisfaction.Key...
-
Firmware Team Lead
vor 3 Monaten
Saint-Sulpice, Schweiz Tandem Diabetes Care Switzerland Vollzeit**GROW WITH US**: Tandem Diabetes Care Switzerland Sàrl, a subsidiary of Tandem Diabetes Care, Inc., is a MedTech start-up located in EPFL’s Innovation Park in Lausanne, Switzerland. Tandem Diabetes Care, Inc., is a global insulin delivery and diabetes technology company based in San Diego, California. Together we are creating new possibilities for people...
-
Process Engineer
Vor 6 Tagen
Saint-Sulpice, Schweiz Tandem Diabetes Care Switzerland Sàrl VollzeitTandem Diabetes Care Switzerland Sàrl, a subsidiary of Tandem Diabetes Care, Inc., is a MedTech start-up located in EPFL’s Innovation Park in Lausanne, Switzerland. Tandem Diabetes Care, Inc., is a global insulin delivery and diabetes technology company based in San Diego, California. Together we are creating new possibilities for people living with...
-
Sr Design Control Quality Engineer
Vor 6 Tagen
Saint-Sulpice, Schweiz Tandem Diabetes Care Switzerland Sàrl VollzeitTandem Diabetes Care Switzerland Sàrl, a subsidiary of Tandem Diabetes Care, Inc., is a MedTech start-up located in EPFL’s Innovation Park in Lausanne, Switzerland. Tandem Diabetes Care, Inc., is a global insulin delivery and diabetes technology company based in San Diego, California. Together we are creating new possibilities for people living with...
-
Sr Design Control Quality Engineer
Vor 6 Tagen
Saint-Sulpice, Schweiz Tandem Diabetes Care Switzerland Sàrl VollzeitGROW WITH US:Tandem Diabetes Care Switzerland Sàrl, a subsidiary of Tandem Diabetes Care, Inc., is a MedTech start-up located in EPFL’s Innovation Park in Lausanne, Switzerland. Tandem Diabetes Care, Inc., is a global insulin delivery and diabetes technology company based in San Diego, California. Together we are creating new possibilities for people...
-
Collaborateur/trice D'établissement Service Caisse
vor 4 Monaten
Saint-Sulpice, Schweiz Compass Group Vollzeit**Collaborateur/trice d'établissement service caisse 80% (f/h/d)**: - Saint-Sulpice- De suite ou à convenir **Vos avantages****: **Développement et formation****: **Bien-être pour les familles et les employés****: **Santé et sécurité au travail****: **Prestations et privilèges financiers****: **Vos responsabilités****: - Service au self -...
-
Process Engineer
vor 1 Woche
Saint-Sulpice, Schweiz Tandem Diabetes Care Switzerland Sàrl VollzeitGROW WITH US:Tandem Diabetes Care Switzerland Sàrl, a subsidiary of Tandem Diabetes Care, Inc., is a MedTech start-up located in EPFL’s Innovation Park in Lausanne, Switzerland. Tandem Diabetes Care, Inc., is a global insulin delivery and diabetes technology company based in San Diego, California. Together we are creating new possibilities for people...
-
Manager, Quality Assurance
vor 3 Monaten
Saint-Sulpice, Schweiz Tandem Diabetes Care Switzerland Vollzeit**GROW WITH US**: Tandem Diabetes Care Switzerland Sàrl, a subsidiary of Tandem Diabetes Care, Inc., is a MedTech start-up located in EPFL’s Innovation Park in Lausanne, Switzerland. Tandem Diabetes Care, Inc., is a global insulin delivery and diabetes technology company based in San Diego, California. Together we are creating new possibilities for people...
-
Process Engineer
vor 1 Woche
Saint-Sulpice VD, Waadt, Schweiz Tandem Diabetes Care Switzerland Sàrl VollzeitAbout the RoleTandem Diabetes Care Switzerland Sàrl, a subsidiary of Tandem Diabetes Care, Inc., is a MedTech company located in the EPFL's Innovation Park in Lausanne, Switzerland. We are a global insulin delivery and diabetes technology company based in San Diego, California.We are creating new possibilities for people living with diabetes, their loved...
-
Software Engineer
vor 4 Wochen
Saint-Blaise, Schweiz HR Talent House SA VollzeitWe are hiring a Full-Time Vision Software Developer! Are you passionate about cutting-edge technology and technical challenges? Join our dynamic team and contribute to innovative projects in the industrial vision field! Your Mission:- Develop vision software and integrate tools based on market libraries (OpenCV, Cognex, etc.).- Create an intuitive user...
-
Electrical & Automation Manager >>
vor 4 Monaten
Saint-Sulpice, Schweiz Daphne Technology SA Vollzeit**Automation & Control Engineer** Join Daphne Technology to be part of our exciting journey to bring pioneering exhaust gas cleaning systems to the market. Daphne leverages innovative technology to remove exhaust gas toxic pollutants and GHG emissions. Work with talented individuals and enjoy a decentralised decision - making structure that empowers...
-
Saint-Sulpice, Schweiz Deeplight SA VollzeitDeeplight SA is a privately held high-tech spin-off company, founded in 2021 by researchers from the Swiss Federal Institute of Technology in Lausanne, Switzerland (EPFL) and from Karlsruhe Institute of Technology (KIT), Germany. We specialize in developing frequency-agile laser sources with ultra-low phase noise based on advanced photonic integrated...
-
Saint-Sulpice, Schweiz Deeplight SA VollzeitDeeplight SA is a privately held high-tech spin-off company, founded in 2021 by researchers from the Swiss Federal Institute of Technology in Lausanne, Switzerland (EPFL) and from Karlsruhe Institute of Technology (KIT), Germany. We specialize in developing frequency-agile laser sources with ultra-low phase noise based on advanced photonic integrated...
-
Saint-Sulpice, Schweiz Deeplight SA VollzeitDeeplight SA is a privately held high-tech spin-off company, founded in 2021 by researchers from the Swiss Federal Institute of Technology in Lausanne, Switzerland (EPFL) and from Karlsruhe Institute of Technology (KIT), Germany. We specialize in developing frequency-agile laser sources with ultra-low phase noise based on advanced photonic integrated...
-
Oil & Gas Project Manager >>
vor 3 Monaten
Saint-Sulpice, Schweiz Daphne Technology SA Vollzeit**O&G Project Manager** We are looking for an experienced Oil & Gas Project Manager to join Daphne Technology, an award-winning climate deep-tech company focused on solving the GHG challenge in tough-to-decarbonise industries. The company is based in Switzerland, with a subsidiary in Norway and a local presence in locations worldwide. Daphne Technology...
-
Site Manager
vor 3 Monaten
Saint-Sulpice, Schweiz Daphne Technology VollzeitCompany Description Daphne Technology is an award-winning climate deep-tech company focused on solving the GHG challenge in tough-to-decarbonise industries. The Company is based in Switzerland, with a subsidiary in Norway, in US and a local presence worldwide. This is a unique opportunity to join a fast-growing company with a mission to tackle the methane...
-
Site Manager
vor 3 Monaten
Saint-Sulpice, Schweiz Daphne Technology Vollzeit**Company Description** Daphne Technology is an award-winning climate deep-tech company focused on solving the GHG challenge in tough-to-decarbonise industries. The Company is based in Switzerland, with a subsidiary in Norway, in US and a local presence worldwide. This is a unique opportunity to join a fast-growing company with a mission to tackle the...
-
Team Leader Visual Merchandising
vor 3 Monaten
Saint-Imier, Schweiz Longines Watch Co. Francillon Ltd. Vollzeit**Job description**: We are looking for a Team Leader Visual Merchandising for our Marketing Department. Role Overview As the lead of the visual merchandising team, you will be in charge of the conception, creation and delivery of state-of-the-art visual merchandising solutions for Longines corporate stores, wholesalers and temporary installations. You...
-
Project Manager
vor 3 Monaten
Saint-Sulpice, Schweiz Tandem Diabetes Care Switzerland Vollzeit**GROW WITH US**: Tandem Diabetes Care Switzerland Sàrl, a subsidiary of Tandem Diabetes Care, Inc., is a MedTech start-up located in EPFL’s Innovation Park in Lausanne, Switzerland. Tandem Diabetes Care, Inc., is a global insulin delivery and diabetes technology company based in San Diego, California. Together we are creating new possibilities for people...