Customer Success Specialist, UpLink
vor 4 Monaten
*This is a temporary 12 month contract with the possibility of extension*
The World Economic Forum, committed to improving the state of the world, is the International Organization for Public-Private Cooperation. The Forum engages the foremost political, business, and other leaders of society to build coalitions, projects, and initiatives – digitally and physically – to shape global, regional and industry agendas.
UpLink is the open innovation platform of the World Economic Forum to crowdsource innovative solutions which can accelerate the delivery of the UN Sustainable Development Goals (SDGs).UpLink’s effort focuses on building bridges within the innovation ecosystem to support entrepreneurs for growth and scale.
Since its launch, UpLink has made significant progress in addressing the world's biggest challenges in different thematic areas (e.g. Longevity, Urban Transformation, Food System, Sustainable Mining, Water, Circular Carbon Economy, etc.) alongside its esteemed partners by specifically delivering in enabling early-stage impact-driven start-ups to accelerate impact, building and strengthening innovation ecosystems and shifting perception around the value and significance of early-stage impact innovations.
Why we are recruiting
UpLink is growing its presence across new partnerships and thematic areas to identify and surface impact-driven early-stage start-ups, as well as a self-service model of the platform for its partners. To support this growth path, we are recruiting a technical support expert within our Operations and Data Success team whose work will ensure customer success for UpLink’s self-service model, provide technical support across innovation challenge lifecycle to partners and create and improve process and external facing guidance for the use of UpLink.
This role requires responsibility for data quality and data management systems, supporting along with development and oversight of operational and administrative resources that roll up into organizational KPIs.
Reporting Lines and Interactions
The role will be based in Geneva, report into the Operations & Data Success Specialist and work closely across the Growth, Partnerships & Innovation Ecosystems, Technology, Engagement and Marketing units within the team. Across the Forum, this individual will work closely with the broader Technology and Digital Innovation cluster and the Centre for the Fourth Industrial Revolution teams.
Main Responsibilities:
Ensure technical and operational service excellence for partners regarding the implementation of innovation challenges across all project phases.
Design and develop digital tools and processes for UpLink’s self-service modelacross all project phases.
Serving as the team’s point of contact for technical and operational implementation of UpLink’s self-service model.
Continual assessment of UpLink business systems to identify opportunities for process improvement
Build and test prototypes for TechOps innovation, advise on UpLink operational tech investments
Exploratory initiatives with Program, Marketing, and Platform counterparts as well as the Centre for the Fourth Industrial Revolution.
Responsible for data tools and processes that coordinate day-to-day activities with UpLink partners, ensuring efficient operations.
Onboarding external partners with the right technology tools and processes to run UpLink challenges.
Management of planning, scheduling and execution of team meetings and sessions related to UpLink’s self-service model.
To be successful, the candidate should:
Guarantee best-in class service excellence of UpLink platform towards external partners.
Have analytical mindset and the ability to break down complex problems into their component parts to strive for effective solutions & recommendations
Contribute to the operational effectiveness of the team making best use of current and future process and digital tools
Demonstrate interdisciplinary communication skills and experience working in diverse teams
Respond to requests in a timely manner, provide administrative support as needed and ensure stakeholder records are kept up to always date
Identify areas for continuous improvement and streamlining of the team’s process and approach
Preferred requirements and Skills:
Genuine passion for scaling impact in the SDG space
University degree with demonstrated application of business, operations, computer science, data science, or a related-skills
3-5 years of experience in operations and data management, digital project delivery, changemanagement or product management for digital products, preferably in a technology or start-up environment.
Strong service orientation towards internal and external parties; ability to collaborate with other functions, team members or cultures in the delivery of highly connected tasks
Proven experience providing organizational support for cross-functional teams
Strong project management, problem solving and organizational skills
Working knowledge of Salesforce or another similar CRM systems
Experience with Project Management best practices and related software
Proactive approach to work, prioritization and resourcefulness
Ability to handle conflicting priorities under stress and flexibility in the face of change
Comfortable working in a challenging, quick and dynamic entrepreneurial and high-pressure environment
Why work at the Forum:
The Forum believes that progress happens by bringing together people from all walks of life who have the drive and the influence to improve the state of the world by building awareness and cooperation, shaping mindsets and agendas, and driving collective action. Join us and become a driver for positive change
-
Project Lead, UpLink
vor 4 Monaten
Geneva, Schweiz World Economic Forum Vollzeit*This is temporary 12 month role with the possibility of extension* The World Economic Forum, committed to improving the state of the world, is the International Organization for Public-Private Cooperation. The Forum engages the foremost political, business, and other leaders of society to build coalitions, projects, and initiatives – digitally and...
-
Digital marketing senior specialist
vor 2 Monaten
Geneva, Schweiz Michael Page VollzeitReporting to the senior product and customer lifecycle manager your main mission will be to:Track all points of customer engagement, addressing customer journey issues, and identifying ways to improve our customer experienceDevelop in-depth knowledge of customer engagement channelsAnalyze customer needs, interactions, and feedback to identify friction points...
-
Business Intelligence Specialist
vor 7 Monaten
Geneva, Schweiz LHH VollzeitFor one of our clients a banking company in Geneva, we are recruiting a BI Specialist - Data Warehouse who is open-minded and client-oriented, is passionate about his work, who believes in success and has a strong team spirit. Are you looking for you next challenging position? This opportunity is for you! Responsibilities : As a Business Intelligence...
-
Business Intelligence Specialist
vor 5 Monaten
Geneva, Schweiz Adecco Human Resources AG VollzeitFor one of our clients a banking company in Geneva, we are recruiting a BI Specialist - Data Warehouse who is open-minded and client-oriented, is passionate about his work, who believes in success and has a strong team spirit. Are you looking for you next challenging position? This opportunity is for you!Responsibilities :As a Business Intelligence...
-
Business Intelligence Specialist
vor 5 Monaten
Geneva, Schweiz LHH VollzeitFor one of our clients a banking company in Geneva, we are recruiting a BI Specialist – Data Warehouse who is open-minded and client-oriented, is passionate about his work, who believes in success and has a strong team spirit. Are you looking for you next challenging position? This opportunity is for you!Responsibilities :As a Business Intelligence...
-
Customer Technical Service Manager
vor 3 Monaten
Geneva, Schweiz International Paper VollzeitCustomer Technical Service Manager – Europe and MEA Global Cellulose FibersLocation - Geneva, Switzerland For our Global Cellulose Fibers business, we are looking for a Customer Technical Service Specialist - Europe and MEA. This role provides valued-added services to pulp customers in facilitating the qualification process of selected customers,...
-
Werkstudent Marketing Manager
vor 5 Monaten
Geneva, Schweiz Voltimum VollzeitVoltimum (www.voltimum.com) ist der führende digitale (Daten-)Dienstleister der Elektroindustrie. Dank unserer umfassenden Marktkenntnis schaffen wir wertvolle Netzwerke und einzigartige Geschäftsmöglichkeiten. Wir agieren als lokaler Partner im Zentrum der globalen Elektroindustrie und bedienen in erster Linie Elektriker, Großhändler und Hersteller. ...
-
Werkstudent Marketing Manager
vor 5 Monaten
Geneva, Schweiz Voltimum VollzeitVoltimum (www.voltimum.com) ist der führende digitale (Daten-)Dienstleister der Elektroindustrie. Dank unserer umfassenden Marktkenntnis schaffen wir wertvolle Netzwerke und einzigartige Geschäftsmöglichkeiten. Wir agieren als lokaler Partner im Zentrum der globalen Elektroindustrie und bedienen in erster Linie Elektriker, Großhändler und Hersteller. ...
-
Marketing Manager
vor 5 Monaten
Geneva, Schweiz Voltimum VollzeitVoltimum (www.voltimum.com) ist der führende digitale (Daten-)Dienstleister der Elektroindustrie. Dank unserer umfassenden Marktkenntnis schaffen wir wertvolle Netzwerke und einzigartige Geschäftsmöglichkeiten. Wir agieren als lokaler Partner im Zentrum der globalen Elektroindustrie und bedienen in erster Linie Elektriker, Großhändler und Hersteller. ...
-
HR Operations Specialist
vor 2 Monaten
Geneva, Schweiz SonarSource SA VollzeitAbout SonarSource SASonarSource SA is a leading provider of software development tools and services, dedicated to helping organizations achieve and sustain a Clean Code state.Job Title: HR Operations SpecialistWe are seeking an experienced HR Operations Specialist to join our team. As a key member of our HR department, you will be responsible for all...
-
IT SAP Financial Consolidation Specialist
vor 2 Monaten
Geneva, Schweiz Adecco Human Resources AG VollzeitFor one of our clients in the French speaking part of Switzerland, in Geneva, we are recruiting an IT SAP Financial Consolidation Specialist who is open-minded and client-oriented, is passionate about his work, who believes in success and has a strong team spirit. Are you looking for you next challenging position? This opportunity is for...
-
HR Operations Specialist
vor 4 Wochen
Geneva, Schweiz SonarSource SA VollzeitJob Title: HR Operations SpecialistSonarSource SA is seeking an experienced HR Operations Specialist to join our team. As a key member of our HR department, you will be responsible for all processes related to payroll and HR administration, as well as supporting the development and implementation of our policies and procedures related to global employee...
-
IT SAP Financial Consolidation Specialist
vor 2 Monaten
Geneva, Schweiz LHH VollzeitFor one of our clients in the French speaking part of Switzerland, in Geneva, we are recruiting an IT SAP Financial Consolidation Specialist who is open-minded and client-oriented, is passionate about his work, who believes in success and has a strong team spirit. Are you looking for you next challenging position? This opportunity is for...
-
Support Specialist
vor 4 Wochen
Geneva, Schweiz SonarSource SA VollzeitAbout the RoleWe are seeking a highly skilled Support Engineer to join our team at SonarSource SA. As a Support Engineer, you will play a critical role in ensuring the success of our customers by providing top-notch technical support and guidance.Key ResponsibilitiesProvide expert-level technical support to customers, troubleshooting and resolving complex...
-
HR Operations Specialist
vor 1 Monat
Geneva, Schweiz SonarSource SA VollzeitJob Title: HR Operations SpecialistSonarSource SA is seeking an experienced HR Operations Specialist to join our team. As a key member of our HR department, you will be responsible for all processes related to payroll and HR administration, as well as supporting the development and implementation of our policies and procedures related to global employee...
-
HR Operations Specialist
vor 4 Wochen
Geneva, Schweiz SonarSource SA VollzeitJob Title: HR Operations SpecialistSonarSource SA is seeking an experienced HR Operations Specialist to join our team. As a key member of our HR department, you will be responsible for all processes related to payroll and HR administration, and support the development and implementation of our policies and procedures related to global employee practices.Key...
-
HR Operations Specialist
vor 4 Wochen
Geneva, Schweiz SonarSource SA VollzeitJob Title: HR Operations SpecialistSonarSource SA is seeking an experienced HR Operations Specialist to join our team. As a key member of our HR department, you will be responsible for all processes related to payroll and HR administration, as well as supporting the development and implementation of our policies and procedures related to global employee...
-
ICT Specialist for ATM Data Processing
vor 5 Monaten
Geneva, Schweiz Skyguide VollzeitSkyguide ist verantwortlich für die Flugsicherung in der Schweiz und im angrenzenden Ausland. Mit rund 1500 Menschen aus über 30 Ländern verfolgen wir eine ambitionierte Innovationsstrategie, basierend auf einer starken Sicherheits- und Lernkultur. Vier Werte geben uns dabei Orientierung: «We team up to succeed», «We drive innovation», «We own what...
-
Spa Planning
vor 5 Monaten
Geneva, Schweiz MSC CRUISES VollzeitJOB PURPOSE Inline with the company strategy the Spa Planning & Purchasing Specialist carries out the forecasting and the procurement and logistics processes to ensure, in the correct time order, availability of stock in the Spas onboard to satisfy the customer demand and to significantly improve the onboard revenue. KEY ACCOUNTABILITIES •...
-
Sales Support Specialist
vor 5 Monaten
Geneva, Schweiz SonarSource VollzeitOn a daily basis, you willBuild quotes for the Sales team ensuring that specific terms are approved within policyGenerate evaluation keys for customers wanting to test our productsAssist the Sales team in fulfilling administrative needs working closely with the Legal, Security, Finance, and Order Management teamsRegister and update customer portals, ensuring...
