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[EQP] Customer Service Representative

vor 3 Monaten

Rolle, Schweiz Nidecker Group Vollzeit

Founded in 2021 with Nidecker Group, Equip Sport have had one mission in mind: provide people with the opportunity to rent premium sports equipment. Any sport, anytime, anywhere. With fully autonomous stations for Stand Up Paddle or Multisport; Equip aim at connecting sports and communities in three easy steps. Simply reserve, grab and go

Today, Equip is based in Rolle - Switzerland – on the French-Swiss Riviera, close to the Lake Leman and the Alps. The team currently manages partnerships and stations in locations around Switzerland, France and the UK to name a few. For more information, visit our website.

Tasks

EQUIP is excited to offer the opportunity for a motivated and enthusiastic individual to join our team as a Customer Service Agent. This role is designed for someone looking to gain valuable professional experience, in customer service and support, in a dynamic team environment.

Responsibilities may include, but are not limited to:

• Assist in managing and responding to customer inquiries via email, phone, or social

media.

• Support the customer service team in their daily tasks, possibly on weekends and

evenings.

• Learn and use our customer service software and tools.

• Participate in customer service training programs.

• Help in preparing reports on customer feedback and service metrics.

• Collaborate with team members on special customer service projects.

• Provide general support to the customer service team and other teams.

• Contribute ideas to improve customer service processes and procedures.

• Regularly monitor data and dashboards to oversee operational stations, identify

potential issues, and propose solutions.

• Analyze performance data to understand trends and suggest areas for improvement

in customer service and operations.

Requirements

• Currently pursuing or recently completed a degree in business administration, communications, or a related field.

• Strong interest in developing customer service skills, related to the sports area.

• Good communication and interpersonal skills.

• Basic understanding of customer service principles and practices.

• Willingness to learn and adapt in a fast-paced environment.

• Basic proficiency in English and French, with additional languages being a plus.

(Swiss German, dutch, ...)

• Familiarity with basic computer operations and software.

• Enthusiastic, reliable, and a team player.

• Interest and ability to understand and analyze data related to customer service and

station operations.



The Nidecker Group is home to the most innovative and inspirational action sports brands: Nidecker, Yes., Jones, Now, Flow. We create, operate, and accelerate industry-leading brands internationally with one goal: to inspire and enable athletes to lead the progression of their sport.

Founded in 1887 in the Swiss Alps and one hundred percent family owned, every generation has been fuelled by a passion for innovation and action sports. We began our story as master craftsmen, making wooden wheels and tables before moving on to sleds and cross-country skis. In 1912 we started manufacturing alpine skis, then water skis, monoskis and finally snowboards in 1984. Today, we are the oldest action sports company in the world and have built highly successful brands, which have played an integral role in the evolution of every industry in which we’ve been involved for over five generations.