Customer Success Manager

vor 2 Wochen


MontsurRolle, Schweiz Cardok SA Vollzeit

The Role:

As a Customer Success Manager at Cardok, you’ll ensure each project is managed from contract to completion. You will coordinate between customers, suppliers in the construction industry and internal teams. You will track projects, manage production schedules and oversee installations. In this role, you’ll be the key point of contact for clients, ensuring projects meet timelines, budgets, and client expectations - all while providing an exceptional customer experience. You will also be responsible for maintaining a key relationship with the client upon completion of the installation.

 

 

Your Key Responsibilities:

Project Coordination & Timeline Management:

  • Act as the primary liaison between customers and production team to provide regular updates and address questions.
  • Coordinate production schedules, ensuring deadlines and client expectations are met.
  • Organise installation logistics, including transportation, customs declarations and equipment coordination for on-site efficiency.
  • Oversee all phases of installation, briefing teams on project specifications, managing regular unforeseen circumstances in the construction industry and conducting post-installation debriefs.

Budget & Project Documentation:

  • Track project budgets to prevent overspending, ensuring costs align with initial estimates.
  • Document each phase of the project, noting challenges and improvements for future projects.
  • Gather customer feedback to enhance satisfaction and incorporate insights into ongoing processes.

Customer Service & After-Sales Support:

  • Maintain high customer satisfaction and ensure projects are completed on schedule.
  • Conduct regular customer check-ins and support inquiries ensuring customers understand installation and post-installation services.

 

Your Profile:

  • Qualifications: You have successfully completed a CFC or equivalent with a background in construction, technical industry.
  • Experience: You are an expert in project management and have a proven track record using targets and success metrics.
  • Communicative & Organised: You are able to coordinate across multiple teams and manage various project components with the ability to manage customer expectations.
  • Proactive Problem-Solver: You are skilled in anticipating challenges and adjusting plans to meet goals.
  • Budget: You have proven experience in tracking and managing project costs effectively.
  • Bilingual: You are fluent in French and have good knowledge of English; additional languages are welcome.
  • Office Tools: You have excellent MS Office skills and experience with other project management IT-Tools.
  • Sparkel: Your personality is characterised by a high sense of responsibility, you are analytical, open-minded, organised person with a strong team orientation and a hands-on attitude.

 

Why Join Us?

Cardok offers a collaborative environment where your contributions directly impact customer experience and project success. You’ll work alongside innovative thinkers in a supportive setting that values professional growth and development.

 

 

jidfdbbba6a jit1145a

  • 1185 Mont-sur-Rolle, Schweiz Cardok SA Vollzeit

    The Role: As a Customer Success Manager at Cardok, you’ll ensure each project is managed from contract to completion. You will coordinate between customers, suppliers in the construction industry and internal teams. You will track projects, manage production schedules and oversee installations. In this role, you’ll be the key point of contact for...


  • Mont-sur-Rolle, Schweiz Cardok SA Vollzeit

    Cardok is a Swiss company that specialises in tailor-made, luxurious, space-optimising car parking solutions, providing high-end installations for homes, apartment complexes and businesses around the world. Join us in revolutionising urban and residential parking solutions with precision, quality, and innovation. Customer Success Manager The Role: As a...


  • Mont-sur-Rolle, Schweiz Cardok SA Vollzeit

    Cardok is a Swiss company that specialises in tailor-made, luxurious, space-optimising car parking solutions, providing high-end installations for homes, apartment complexes and businesses around the world. Join us in revolutionising urban and residential parking solutions with precision, quality, and innovation. Customer Success ManagerThe Role:As a...


  • Mont-sur-Rolle, Schweiz Cardok SA Vollzeit

    Cardok is a Swiss company that specialises in tailor-made, luxurious, space-optimising car parking solutions, providing high-end installations for homes, apartment complexes and businesses around the world. Join us in revolutionising urban and residential parking solutions with precision, quality, and innovation. Customer Success ManagerThe Role:As a...


  • Mont-sur-Rolle, Schweiz Cardok SA Vollzeit

    Cardok is a Swiss company that specialises in tailor-made, luxurious, space-optimising car parking solutions, providing high-end installations for homes, apartment complexes and businesses around the world. Join us in revolutionising urban and residential parking solutions with precision, quality, and innovation.   Customer Success Manager The Role : As...


  • Mont-sur-Rolle, Schweiz Cardok SA Vollzeit

    Cardok is a Swiss company that specialises in tailor-made, luxurious, space-optimising car parking solutions, providing high-end installations for homes, apartment complexes and businesses around the world. Join us in revolutionising urban and residential parking solutions with precision, quality, and innovation. Customer Success ManagerThe Role:As a...


  • Mont-sur-Rolle, Schweiz Cardok SA Vollzeit

    The Role:As a Customer Success Manager at Cardok, you’ll ensure each project is managed from contract to completion. You will coordinate between customers, suppliers in the construction industry and internal teams. You will track projects, manage production schedules and oversee installations. In this role, you’ll be the key point of contact for clients,...


  • Mont-sur-Rolle VD, Schweiz Cardok SA Vollzeit

    Cardok is a Swiss company that specialises in tailor-made, luxurious, space-optimising car parking solutions, providing high-end installations for homes, apartment complexes and businesses around the world. Join us in revolutionising urban and residential parking solutions with precision, quality, and innovation. Customer Success Manager The Role : ...

  • Project Coordinator

    Vor 5 Tagen


    Mont-sur-Rolle, Waadt, Schweiz Cardok SA Vollzeit

    About the Role:As a Project Coordinator at Cardok, you will be responsible for ensuring the successful completion of projects. You will coordinate between customers, suppliers, and internal teams to manage production schedules, track projects, and oversee installations.Your Key Responsibilities:Act as the primary liaison between customers and production...


  • Mont-sur-Rolle, Waadt, Schweiz Cardok SA Vollzeit

    Project Coordination & Timeline Management:Act as the primary liaison between customers and production team to provide regular updates and address questions. Coordinate production schedules, ensuring deadlines and client expectations are met. Organise installation logistics, including transportation, customs declarations and equipment coordination for...


  • Le Mont-sur-Lausanne, Waadt, Schweiz Cremo SA Vollzeit

    About Cremo SACremo SA, a leading company in the Swiss dairy industry, is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. Our company is committed to producing and marketing high-quality dairy products, and we are looking for someone who shares our passion for delivering exceptional customer...

  • E-commerce Manager

    vor 5 Monaten


    Rolle, Schweiz Nidecker Group Vollzeit

    We're looking for an experienced E-commerce Manager to lead and improve our online retail sales and operations at our headquarters in Rolle, Switzerland. Our group manages top snowboarding brands like Nidecker, Jones, YES., Now & Flow. Tasks **E-commerce Management**: - Connect E-commerce team with other units (Customer Services, Logistics, IT, Marketing)...

  • Project Coordinator

    Vor 5 Tagen


    Mont-sur-Rolle, Waadt, Schweiz Cardok SA Vollzeit

    Cardok SA seeks a skilled Project Coordinator to manage projects from contract to completion. As a key point of contact, you will ensure timely project delivery, coordinate between customers and internal teams, and oversee installations.Key Responsibilities:Coordinate production schedules to meet deadlines and client expectations.Organize installation...


  • Rolle, Schweiz ADM Vollzeit

    Rolle Switzerland Quality & Food Safety **Role**: Maternity leave replacement, maximum term employment agreement of 12 months. **Responsibilities**: Quality Assurance: - Preparation, performance and follow-up of internal/inter-site audits and FAMI-QS certification audit - Preparation, performance and follow-up of BIO audits - Maintenance of Quality...

  • Global Category Manager

    vor 5 Monaten


    Rolle, Schweiz PPG Industries Vollzeit

    **Responsibilities**: As a key member of the Global Procurement team, your negotiation and ability to work in inter-functional teams and a matrix organization are the keys to the success on this position. The scope of this role is limited to PPG procurement requirements globally. Annual purchases managed by this position typically range from $130MM to $500MM...


  • Rolle, Schweiz Archer Daniels Midland Company Vollzeit

    Rolle Switzerland Sales, Customer Service & Origination **Business Development Manager - Health & Wellness, EMEA** Health & Wellness, ADM Nutrition **Position Summary**: Health & Wellness, ADM Nutrition **Responsibilities**: - Deliver the revenue and gross margin objectives in the region - Upon a thorough analysis of the market needs and challenges,...


  • Rolle, Schweiz Phia LLC Vollzeit

    Do you bring the ability to build narratives, brand propositions and recognise yourself as a storyteller? Have you worked with global Software/SaaS or Healthcare/Diagnostics organisations?If this sounds like you and you are driven by purpose, Join the SOPHiA GENETICS Marketing Team as our Senior Proposition Manager, and enable us to make a positive impact on...


  • Rolle, Schweiz ADM - Global Vollzeit

    Job DescriptionRole:The successful candidate will report to the Quality and Food Safety Director and will be based in Switzerland. The candidate will work in close collaboration with the Quality team and will be responsible to support and assist the Team in place in Quality Assurance, Product Quality and Customer Quality topics. Maternity leave replacement,...

  • Category Manager

    vor 5 Monaten


    Rolle, Schweiz Archer Daniels Midland Company Vollzeit

    Rolle Switzerland Procurement The role An opportunity has arisen for a Category Manager MRO based in Rolle, SWZ. The main purpose of this role is to develop and execute global category strategies in collaboration with stakeholders and in alignment with global and local sourcing requirements. You will work closely with our business unit leaders to...

  • Research Manager

    vor 5 Monaten


    Rolle, Schweiz ADM Vollzeit

    Job Description Join our team at the Rolle Location as Research Project Manager. At ADM, we unlock the power of nature to provide access to nutrition worldwide. With industry-advancing innovations, a complete portfolio of ingredients and solutions to meet any taste, and a commitment to sustainability, we give customers an edge in solving the...