Customer Success Manager
vor 2 Wochen
Cardok is a Swiss company that specialises in tailor-made, luxurious, space-optimising car parking solutions, providing high-end installations for homes, apartment complexes and businesses around the world. Join us in revolutionising urban and residential parking solutions with precision, quality, and innovation.
Customer Success Manager
The Role :
As a Customer Success Manager at Cardok, you’ll ensure each project is managed from contract to completion. You will coordinate between customers, suppliers in the construction industry and internal teams. You will track projects, manage production schedules and oversee installations. In this role, you’ll be the key point of contact for clients, ensuring projects meet timelines, budgets, and client expectations - all while providing an exceptional customer experience. You will also be responsible for maintaining a key relationship with the client upon completion of the installation.
Your Key Responsibilities :
Project Coordination & Timeline Management :
- Act as the primary liaison between customers and production team to provide regular updates and address questions.
- Coordinate production schedules, ensuring deadlines and client expectations are met.
- Organise installation logistics, including transportation, customs declarations and equipment coordination for on-site efficiency.
- Oversee all phases of installation, briefing teams on project specifications, managing regular unforeseen circumstances in the construction industry and conducting post-installation debriefs.
Budget & Project Documentation :
- Track project budgets to prevent overspending, ensuring costs align with initial estimates.
- Document each phase of the project, noting challenges and improvements for future projects.
- Gather customer feedback to enhance satisfaction and incorporate insights into ongoing processes.
Customer Service & After-Sales Support :
- Maintain high customer satisfaction and ensure projects are completed on schedule.
- Conduct regular customer check-ins and support inquiries ensuring customers understand installation and post-installation services.
Your Profile:
- Qualifications: You have successfully completed a CFC or equivalent with a background in construction, technical industry.
- Experience: You are an expert in project management and have a proven track record using targets and success metrics.
- Communicative & Organised : You are able to coordinate across multiple teams and manage various project components with the ability to manage customer expectations.
- Proactive Problem-Solver : You are skilled in anticipating challenges and adjusting plans to meet goals.
- Budget: You have proven experience in tracking and managing project costs effectively.
- Bilingual : You are fluent in French and have good knowledge of English; additional languages are welcome.
- Office Tools : You have excellent MS Office skills and experience with other project management IT-Tools.
- Sparkel: Your personality is characterised by a high sense of responsibility, you are analytical, open-minded, organised person with a strong team orientation and a hands-on attitude.
Why Join Us?
Cardok offers a collaborative environment where your contributions directly impact customer experience and project success. You’ll work alongside innovative thinkers in a supportive setting that values professional growth and development.
-
Customer Success Manager
vor 2 Wochen
Mont-sur-Rolle, Schweiz Cardok SA VollzeitCardok is a Swiss company that specialises in tailor-made, luxurious, space-optimising car parking solutions, providing high-end installations for homes, apartment complexes and businesses around the world. Join us in revolutionising urban and residential parking solutions with precision, quality, and innovation. Customer Success Manager The Role: As a...
-
Customer Success Manager
vor 1 Woche
Mont-sur-Rolle, Schweiz Cardok SA VollzeitCardok is a Swiss company that specialises in tailor-made, luxurious, space-optimising car parking solutions, providing high-end installations for homes, apartment complexes and businesses around the world. Join us in revolutionising urban and residential parking solutions with precision, quality, and innovation. Customer Success ManagerThe Role:As a...
-
Customer Success Manager
vor 2 Wochen
Mont-sur-Rolle, Schweiz Cardok SA VollzeitCardok is a Swiss company that specialises in tailor-made, luxurious, space-optimising car parking solutions, providing high-end installations for homes, apartment complexes and businesses around the world. Join us in revolutionising urban and residential parking solutions with precision, quality, and innovation. Customer Success Manager The Role : As...
-
Customer Success Manager
Vor 7 Tagen
Mont-sur-Rolle, Schweiz Cardok SA VollzeitCardok is a Swiss company that specialises in tailor-made, luxurious, space-optimising car parking solutions, providing high-end installations for homes, apartment complexes and businesses around the world. Join us in revolutionising urban and residential parking solutions with precision, quality, and innovation. Customer Success ManagerThe Role:As a...
-
Customer Success Manager
vor 2 Wochen
Mont-sur-Rolle, Schweiz Cardok SA VollzeitCardok is a Swiss company that specialises in tailor-made, luxurious, space-optimising car parking solutions, providing high-end installations for homes, apartment complexes and businesses around the world. Join us in revolutionising urban and residential parking solutions with precision, quality, and innovation. Customer Success ManagerThe Role:As a...
-
Customer Success Manager
vor 1 Woche
Mont-sur-Rolle, Schweiz Cardok SA VollzeitThe Role:As a Customer Success Manager at Cardok, you’ll ensure each project is managed from contract to completion. You will coordinate between customers, suppliers in the construction industry and internal teams. You will track projects, manage production schedules and oversee installations. In this role, you’ll be the key point of contact for clients,...
-
Customer Success Manager
vor 2 Wochen
1185 Mont-sur-Rolle, Schweiz Cardok SA VollzeitThe Role:As a Customer Success Manager at Cardok, you’ll ensure each project is managed from contract to completion. You will coordinate between customers, suppliers in the construction industry and internal teams. You will track projects, manage production schedules and oversee installations. In this role, you’ll be the key point of contact for clients,...
-
Customer Success Manager
vor 2 Wochen
1185 Mont-sur-Rolle, Schweiz Cardok SA VollzeitThe Role: As a Customer Success Manager at Cardok, you’ll ensure each project is managed from contract to completion. You will coordinate between customers, suppliers in the construction industry and internal teams. You will track projects, manage production schedules and oversee installations. In this role, you’ll be the key point of contact for...
-
Project Coordinator
Vor 5 Tagen
Mont-sur-Rolle, Waadt, Schweiz Cardok SA VollzeitAbout the Role:As a Project Coordinator at Cardok, you will be responsible for ensuring the successful completion of projects. You will coordinate between customers, suppliers, and internal teams to manage production schedules, track projects, and oversee installations.Your Key Responsibilities:Act as the primary liaison between customers and production...
-
Project Management Specialist
vor 1 Woche
Mont-sur-Rolle, Waadt, Schweiz Cardok SA VollzeitProject Coordination & Timeline Management:Act as the primary liaison between customers and production team to provide regular updates and address questions. Coordinate production schedules, ensuring deadlines and client expectations are met. Organise installation logistics, including transportation, customs declarations and equipment coordination for...
-
Customer Service Representative
vor 1 Monat
Le Mont-sur-Lausanne, Waadt, Schweiz Cremo SA VollzeitAbout Cremo SACremo SA, a leading company in the Swiss dairy industry, is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. Our company is committed to producing and marketing high-quality dairy products, and we are looking for someone who shares our passion for delivering exceptional customer...
-
Sales Coordinator for European Market
Vor 5 Tagen
Rolle VD, Waadt, Schweiz Nidecker Group VollzeitKey ResponsibilitiesWe are seeking a highly organized and detail-oriented Sales Coordinator to join our team in Rolle. As a Sales Coordinator, you will be responsible for supporting our sales forces in managing the back office, including order management, invoicing, and delivery supervision.Key Tasks:Order Management: Process and manage orders using our ERP...
-
iPaaS Integration Manager
vor 1 Monat
Rolle VD, Waadt, Schweiz Nidecker Group VollzeitAbout Nidecker GroupNidecker Group is a leading action sports company that has been innovating and inspiring athletes for over 130 years. With a portfolio of iconic brands, including Nidecker, Yes., Jones, Now, and Flow, we create, operate, and accelerate industry-leading brands internationally.Job DescriptionWe are seeking an experienced iPaaS Integration...
-
E-commerce Manager
vor 5 Monaten
Rolle, Schweiz Nidecker Group VollzeitWe're looking for an experienced E-commerce Manager to lead and improve our online retail sales and operations at our headquarters in Rolle, Switzerland. Our group manages top snowboarding brands like Nidecker, Jones, YES., Now & Flow. Tasks **E-commerce Management**: - Connect E-commerce team with other units (Customer Services, Logistics, IT, Marketing)...
-
Business Development Manager
vor 1 Woche
Rolle VD, Waadt, Schweiz ADM VollzeitPosition Overview:We are seeking a highly motivated and experienced Business Development Manager to join our team at ADM. This role will be responsible for promoting our Health & Wellness portfolio, primarily targeting Beverage customers in the EMEA region.Key Responsibilities:Deliver revenue and gross margin objectives in the regionAnalyze market needs,...
-
Project Coordinator
Vor 5 Tagen
Mont-sur-Rolle, Waadt, Schweiz Cardok SA VollzeitCardok SA seeks a skilled Project Coordinator to manage projects from contract to completion. As a key point of contact, you will ensure timely project delivery, coordinate between customers and internal teams, and oversee installations.Key Responsibilities:Coordinate production schedules to meet deadlines and client expectations.Organize installation...
-
Research Manager
vor 3 Wochen
Rolle VD, Waadt, Schweiz ADM VollzeitJob Title: Research ManagerAt ADM, we are seeking a highly skilled Research Manager to join our Animal Nutrition team. As a Research Manager, you will be responsible for managing research projects from conception to product launch, including coordination of project workstreams, literature review, protocol design, statistical analyses, scientific...
-
Quality Assurance Manager
vor 2 Wochen
Rolle, Schweiz ADM VollzeitRolle Switzerland Quality & Food Safety **Role**: Maternity leave replacement, maximum term employment agreement of 12 months. **Responsibilities**: Quality Assurance: - Preparation, performance and follow-up of internal/inter-site audits and FAMI-QS certification audit - Preparation, performance and follow-up of BIO audits - Maintenance of Quality...
-
Research Manager
vor 3 Wochen
Rolle VD, Waadt, Schweiz ADM VollzeitJob Title: Research ManagerAt ADM, we are seeking a highly skilled Research Manager to join our Animal Nutrition Research team. As a key member of our team, you will be responsible for managing research projects from conception to product launch, including coordination of project workstreams, scientific communication, and collaboration with internal and...
-
Global Category Manager
vor 5 Monaten
Rolle, Schweiz PPG Industries Vollzeit**Responsibilities**: As a key member of the Global Procurement team, your negotiation and ability to work in inter-functional teams and a matrix organization are the keys to the success on this position. The scope of this role is limited to PPG procurement requirements globally. Annual purchases managed by this position typically range from $130MM to $500MM...
