Head Service Management

vor 19 Stunden

Zurich, Schweiz SIX Vollzeit

SIX drives the transformation of financial markets.What sets us apart drives us ahead: between local roots and global relevance, we are a unique blend of tradition and future, of foundation and growth. We value bright minds and inspire them to grow with their ideas. Come and shape the future of finance with us. Head Service Management & Sourcing Zurich, Warsaw | Working from home up to 40% possible | Reference 7510Are you passionate about transforming how global IT services are delivered? As Head Service Management & Sourcing, you will play a central role in shaping the future of our Corporate IT organization. You will lead an international team to deliver efficient, secure, and business-aligned IT services while advancing sourcing strategies and driving continuous improvement across multiple global locations. Join us and make your mark in a dynamic environment where reliability, collaboration, and innovation drive success.What You Will Do• Lead and inspire an international team across Zurich, Madrid, and Warsaw to deliver outstanding IT services.• Define and execute a global Service Management & Sourcing strategy aligned with business and IT goals.• Establish and optimize ITIL-based service governance, ensuring efficiency, compliance, and performance.• Manage sourcing, vendor relationships, and contracts to achieve quality, stability, and cost efficiency.• Drive transformation through automation, standardization, and continuous improvement initiatives.What You BringUniversity degree in Computer Science, Business Informatics, or a related discipline.10+ years of IT leadership experience with strong focus on Service Management, Operations, or Sourcing.Proven success in leading international, multi-location teams and driving organizational efficiency.Deep expertise in ITIL frameworks, vendor management, and enterprise IT environments (SAP, M365, Cloud).Strong strategic, communication, and execution skills with a collaborative and customer-focused mindset.If you have any questions, check out our FAQ page or call Mateusz Kozielec at For this vacancy we only accept direct applications.Diversity is important to us. Therefore, we are looking to receiving applications regardless of any personal background.

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