Head of IT Service Delivery

vor 16 Stunden


Zurich, Schweiz PROSTAFF Vollzeit

We are seeking a highly motivated individual to be a key point of contact for IT business partners. As the Head of IT Service across a group of Hospitals, you will shape the future of IT services, optimize processes and determine how the IT infrastructure/applications operate at group level.You will be a strong people person with the ability to form strong relationships whilst coordinating 8 small teams who are responsible for all IT Services across 20+ sites, housing 1000s of employees and patients.You MUST understand IT Services and Digital processes in the medical/healthcare industry (medical informatics). You WILL need to demonstrable experience impacting positive IT Services and change across ideally Hospitals or the Healthcare sector. Head of IT Service Delivery / IT Business Consultant (Hospitals) 180k + Bonus Hybrid – 2 days in Zurich, Country travel to sites Zurich – with Country travel German/English Fluency – French is added bonusYour Mission:Be the primary IT liaison for the business partners, (clinics, hospitals) fostering strong relationships and a deep understanding of their needs.Spearhead the development and optimization of IT services and processes across our clinics.Regularly engage with stakeholders on-site to ensure seamless service delivery, gather valuable feedback, and contribute to the ongoing evolution of our IT strategy.Take ownership of the entire customer relationship cycle for IT projects – from initial planning and management to meticulous budgeting and service level management.Lead our PMO function, championing the standardization of processes, methodologies, and tools to ensure efficient and successful IT project implementation.Collaborate closely with IT and hospital management to develop and implement innovative IT solutions that drive sustainable improvements in hospital operations.What You Bring:A completed degree in Computer Science, Medical Technology, or a related field.Several years of proven experience in a demanding IT environment, with a successful track record of leading teams and projects within the medical or hospital sector.A strong understanding of IT service management frameworks (ITIL, COBIT) within a hospital setting is essential.Solid knowledge of IT Service Medical processes, policies, and procedures.Exceptional communication, negotiation, and assertiveness skills.Demonstrated experience leading large (60+ member) and proactive teams, with a strong commitment to teamwork and employee development.If this matches your experience and seniority, please share you CV and documents.


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