Customer Service Manager
vor 6 Stunden
Responsable Service Client LPP – Lausanne / Bellinzone(Secteur : Assurance / Prévoyance professionnelle)En tant que Responsable Service Client LPP, vous pilotez une équipe de 3 chefs d'équipe et d'environ 30 collaborateurs répartis entre Lausanne et Bellinzone. Votre mission : garantir un service client de haute qualité pour toutes les demandes liées à la prévoyance professionnelle et aux comptes de libre passage.ResponsabilitésAssurer la résolution rapide des demandes, idéalement dès le premier contactEncadrer, inspirer et développer les équipes dans une culture de respect et de collaborationParticiper à la planification annuelle, au budget et à l'amélioration continue des processusContribuer à des projets stratégiques (digitalisation, optimisation, développement organisationnel)Profil recherchéFormation universitaire, idéalement en assurances sociales / LPPExcellent français + allemand B2 minimum (italien : atout)Expérience confirmée en service client, idéalement dans l'assuranceSolides compétences en management et sens du leadershipAisance avec les outils digitaux et compréhension des enjeux ITCe qui est offertEnvironnement dynamique et collaboratif entre Lausanne et BellinzoneLarge autonomie, responsabilités opérationnelles et projets stratégiquesPossibilités d'évolution et formations continuesConditions de travail modernes : flexibilité, télétravail, avantages sociaux attractifsCustomer Service Manager – LPP / Pension Services – Lausanne / Bellinzone(Industry: Insurance / Occupational Pensions)As the Customer Service Manager for LPP pension services, you lead a team of 3 team leaders and around 30 customer service professionals across Lausanne and Bellinzona. Your goal is to ensure high-quality service delivery for all occupational pension and vested benefits enquiries.Key ResponsibilitiesEnsure most customer queries are resolved at first contactLead, coach, and support teams in a culture of respect and collaborationContribute to annual planning, budgeting, and continuous process improvementSupport strategic projects in digitalisation, process optimisation, and organisational developmentYour ProfileUniversity degree, ideally in social insurance or pension managementFluent in French + strong German (min. B2); Italian is a plusSolid experience in service-oriented environments, preferably insuranceProven leadership skills with ongoing developmentStrong affinity for digital tools and understanding of technical topicsWhat's OfferedDynamic, multicultural environment across two locationsMix of operational leadership and strategic project involvementProfessional development and continuous trainingModern working conditions with flexibility, partial remote work, and strong social benefits
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Customer Service Manager
vor 3 Wochen
Lausanne, Schweiz SoTalent VollzeitAs the Customer Service Manager for LPP pension services, you lead a team of 3 team leaders and around 30 customer service professionals across Lausanne and Bellinzona. Your goal is to ensure high-quality service delivery for all occupational pension and vested benefits enquiries. Key Responsibilities Ensure most customer queries are resolved at first...
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Customer Service Manager
Vor 2 Tagen
Lausanne, Waadt, Schweiz SoTalent VollzeitResponsable Service Client LPP – Lausanne / Bellinzone(Secteur : Assurance / Prévoyance professionnelle)En tant que Responsable Service Client LPP, vous pilotez une équipe de 3 chefs d'équipe et d'environ 30 collaborateurs répartis entre Lausanne et Bellinzone. Votre mission : garantir un service client de haute qualité pour toutes les demandes liées...
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Hybrid Customer Service Manager
vor 3 Wochen
Lausanne, Schweiz SoTalent VollzeitA leading insurance firm in Switzerland seeks a Customer Service Manager to lead a team ensuring high-quality service delivery for pension services. The role involves coaching teams, resolving customer queries, and contributing to process improvements. The ideal candidate holds a degree in social insurance or pension management and is fluent in French with...
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Customer Service Agent
Vor 3 Tagen
Lausanne, Schweiz British American Tobacco Vollzeit. **BAT is evolving at pace - truly like no other organisation.** **To achieve the ambition, we have set for ourselves, we are looking for colleagues who are ready to live our ethos every day. Come be a part of this journey!** **BAT SWITZERLAND** **IS LOOKING FOR A** **CUSTOMER SERVICE AGENT** **SENIORITY...
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Customer Marketing
vor 1 Tag
Lausanne, Schweiz Nexthink VollzeitCompany Description Hi, we’re Nexthink. We’re not just the leader in the digital employee experience category, we invented the category. Our solutions combine real-time analytics, automation and employee feedback across all endpoints to help IT teams delight people at work. Our cloud-native platform pinpoints issues and solutions, automates response,...
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Customer Service
vor 2 Wochen
Lausanne, Waadt, Schweiz OK Job Vollzeit CHF 45'000 - CHF 60'000 pro JahrLocalité Lausanne Disponibilité De suite Type Fixe Référence 36763 Publié le 15/11/2025 Vous aimez le sport et la réparation d'articles de sport n'a plus de secret pour vous ? Pour le compte de mon client, situé dans la région, je recherche justement un profil comme le vôtre Si ce descriptif vous correspond, envoyez vite votre dossier complet....
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Customer-Focused Photonics Project Manager
vor 3 Wochen
Lausanne, Schweiz Ligentec Sa VollzeitA European high-tech company in Lausanne is seeking a Project Manager Integrated Photonics to enhance customer experience by serving as the customer interface and collaborating with internal teams. The ideal candidate has a strong customer-oriented mindset, over 3 years of experience in integrated optics, and a Ph.D. is preferred. This position offers a...
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Lausanne, Schweiz Ligentec SA VollzeitA leading company in integrated photonics is seeking a Project Manager to bridge customer needs and internal engineering teams. The role focuses on creating project plans and providing ongoing technical support, with a strong emphasis on customer satisfaction and innovative solutions. Ideal candidates have extensive experience in integrated optics and...
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Lausanne, Schweiz Ligentec SA VollzeitA leading company in integrated photonics in Lausanne is seeking a Project Manager to enhance customer experience by coordinating with engineering teams and suppliers. The role requires a customer-focused mindset, experience in integrated optics, and the ability to translate client needs into effective solutions. Join a motivated, international team and...
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Customer Success Manager
Vor 3 Tagen
Lausanne, Schweiz Graphax AG VollzeitCustomer Success Manager FR Graphax SA, dont le siège se trouve à Dietikon et qui possède huit filiales en Suisse alémanique et en Suisse romande, emploie environ 190 personnes. Grâce à une large gamme de services et à notre équipe d‘experts, nous faisons partie des principaux fournisseurs de technologies innovantes dans les domaines de la gestion...
