Implementation Services Manager

vor 1 Tag

Zurich, Schweiz Digital Realty Vollzeit

Your RoleAs an Implementation Services Manager, you will be responsible for leading the planning, coordination, and delivery of technically complex and customized customer implementation projects within our data centers. You will act as the central point of contact for all stakeholders—internally and externally—ensuring that each project is executed on time, within budget, and in full compliance with contractual and quality standards.In this role, you'll manage the allocation of work to technicians, engineers, subcontractors, and security teams, monitor progress and safety standards, and oversee the accuracy of all project documentation. You'll directly handle customer communications, including coordinating on-site deliveries and approvals, and ensure a smooth internal transition to our Service Operations team after completion. Budget tracking and cost alignment with service pricing models are also key aspects of your responsibility.This position offers the opportunity to lead impactful technical projects in a high-growth, international environment—working closely with customers, service providers, and internal teams to ensure successful service delivery from start to finish.Your ProfileAt least 5 years of proven experience in project management within a technical environment, ideally in data centers, telecommunications, or industrial engineeringStrong background in managing complex implementation projects, including coordination of subcontractors, budgeting, reporting, and KPI trackingBachelor's degree in Engineering, Telecommunications, or a comparable electro-technical education (e.g., certified technician or master level)Solid understanding of electrotechnical systems, with exposure to cooling systems, generators, or fiber optics as an advantageProficient in technical documentation, project reporting, and advanced use of MS Office toolsFluent in German and English, both written and spokenA bit about usDigital Realty is the leading provider of carrier and cloud neutral data centre services by delivering the full spectrum of data center, colocation and interconnection solutions. PlatformDIGITAL, the company's global data center platform, provides customers with a secure data meeting place and a proven Pervasive Datacenter Architecture (PDx) solution methodology for powering innovation and efficiently managing Data Gravity challenges. Digital Realty gives its customers access to the connected data communities that matter to them with a global data center footprint of 300+ facilities in 50+ metros across 28 countries on 6 continents. We've 3,500+ colleagues around the world who work together, come up with life-changing solutions and create connections that matter every day.What we can offerOur rapidly evolving business sector offers the opportunity to be part of a courageous and passionate team who work together to understand and meet the changing needs of our global customers. Join us and you'll be part of a supportive and inclusive environment where you can bring your whole self to work. As part of our team, you'll get to work with people from different business areas, challenge the way we do things and put your ideas into action. We'll also give you plenty of development opportunities so you can build a rewarding and successful career with us. This is an exciting time to join our business so apply now and make your mark on our future.

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