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Customer Service Assistant

vor 2 Wochen

Lugano, Tessin, Schweiz 1eba3538-50bc-4f43-b0be-bfeb3d36d5d2 Vollzeit CHF 40'000 - CHF 60'000 pro Jahr

Company Description

Unique Uniforms is a well-established company specializing in custom-made school and sports uniforms that cater to the unique requests of school communities. With a strong commitment to quality, punctual delivery, and personalized service, Unique Uniforms has been operating with passion and dedication since 2005. Renowned for its made-in-Italy collections, the company offers classy and timeless designs that align with modern trends. These uniforms combine style and quality to foster group identity while celebrating individuality in school and sports settings.

Role Description

This is an 80% role located in Lugano, Switzerland, for a Customer Service Assistant. Traveling to the schools we serve might be necessary on an occasional basis. The role involves providing excellent customer support, addressing inquiries, ensuring client satisfaction, and maintaining positive relationships with customers. The selected candidate will assist in managing orders, resolving customer issues, and coordinating with various internal teams to deliver a seamless experience. The role requires adaptability, strong communication skills, and a proactive approach to problem-solving.

Qualifications

  • Strong interpersonal skills, with the ability to build and maintain positive client relationships.
  • Demonstrated expertise in customer service, customer support, and ensuring customer satisfaction.
  • Excellent communication skills, both written and verbal, for effective interaction with clients and colleagues.
  • Proficiency in managing time effectively and multitasking in a fast-paced environment.
  • Fluency in Italian and English; additional language proficiency is a plus.
  • Previous experience in customer service or a related role is advantageous.
  • Strong problem-solving abilities and a proactive approach to addressing challenges.
  • Knowledge of e-commerce platforms such as Prestashop is a plus.