Work in Portugal

Vor 7 Tagen

Lugano, Tessin, Schweiz Cross Border Talents Vollzeit € 104'000 - € 131'280 pro Jahr
Want to Relocate to Portugal?
We are looking for Italian-speaking talents who want to build a career in Customer Operations & International Support while working in a diverse, multicultural environment in Lisbon.

Position: Operations Customer Expert
Location: Lisbon, Portugal
Market: Italian-Speaking

Your Main Responsibilities

As part of the Customer Service Operations team, you will:

  • Respond to customer requests via email, chat, contact forms, and calls
  • Handle support tickets related to general queries, refunds, or incomplete services
  • Call users to speed up case resolution and improve communication
  • Perform back-office tasks that may involve outbound calls
  • Conduct outbound calls to promote products, collect feedback, and support customer success
  • Maintain accurate records using CRM tools
  • Achieve performance goals and respect deadlines
  • Provide operational feedback and escalate cases when needed
Salary Package With & Without Accommodation Option 1 With Apartment (Company Housing Included)

Total Gross Cash Compensation: 1,050   / month
Includes:

  • Base salary

  • Monthly holiday & Christmas allowances

  • Meal allowance (7 per working day)

  • Apartment benefit-in-kind (200 declared on payslip, tax-free until 31/12/2026)

  • Health insurance from day one

  • Potential productivity bonus (performance-based)

Option 2 Without Apartment (You Arrange Your Own Housing)

Total Gross Cash Compensation: 1,379.00 / month
Includes:

  • Higher base salary (no apartment benefit)

  • Monthly holiday & Christmas allowances

  • Meal allowance

  • Health insurance from day one

  • Potential productivity bonus (performance-based)

Training Information
  • Schedule: 8 hours/day
  • Training content includes system onboarding, customer management, product training & on-the-job practice
  • Training allowance: 42.72 per day
  • Payment is made only if training is fully completed
Working Conditions
  • 40 hours/week + 1 hour lunch break
  • 22 vacation days per year
  • Italian holidays apply
  • If you work on a Portuguese public holiday, you receive a compensation day
  • Office located near Oriente / Moscavide stations (easy access by metro, bus, train)

Why Portugal?
A multicultural lifestyle, sunny climate, international work environment, career growth opportunities, and a great work-life balance.

Want to apply or learn more? Feel free to message me

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