General Business Operator

Job description

Location: Zürich (4 days/week on-site, 80–100%)

Seniority: 10+ years in agencies/consulting

Reports to: Founder (Visionary)

About the Role

We're looking for a seasoned operator who keeps the business running day-to-day so the Founder (i.e. Luke) can focus on Sales, Strategy, Team & Client Development.

This isn't a static role. The beauty of it is that it constantly evolves with the needs of the business. You'll switch between operations, finance, people, clients, and internal quality, whatever keeps the engine running smoothly. If you enjoy variety, ownership, and solving problems before they hit Luke's desk, you'll love this. The list of responsibilities below is simply what's burning right now, not the full picture.

About what. AG

• We are a digital consultancy based in Zurich with a global team of 50+ specialists and our clients range from innovative startups to large global brands.

• We build modern websites, digital products, and help our clients grow with smart, creative strategies.

• We deliver first-class quality with passion and commitment, always putting our clients at the center while adapting with creativity and resilience. With boldness and confidence, we lead, embrace challenges, and shape progress together.

Job requirements Your ResponsibilitiesPeople & Team Support

• Handle day-to-day people requests (special cases, perks, questions)

• Support recruitment and resourcing decisions

• Run selected 1:1s with team members

• Lead project debriefs to capture learnings (positive + negative)

Client & Project Operations

• Deal with small client issues before they escalate

• Step in on client emergencies and coordinate a fast solution

• Review offers and proposals for quality before they go out

• Prepare offers based on structure + input from Founder

• Provide input on projects and special cases

• Work closely with:

  • Head of Delivery – deadlines, margins, scope clarity

  • Head of Client Relations – client health, satisfaction

  • Technical Advisors – quality and innovation of our services

Operations & Admin Backbone

• Prepare and coordinate audits and non-standard queries (e.g. tax, social security, etc.)

• Manage cashflow, chase payments, ensure financial hygiene

• Approve smaller payments and internal expenses

• Review the Founder's calendar, align priorities, protect focus
  

Process & Quality Improvements

• Spot operational gaps and fix them without drama

• Improve internal processes across finance, delivery, onboarding, and daily workflows

• Ensure the business runs predictably, consistently, and with high quality

You're a Fit If You Are

• A sharp problem-solver with strong business judgement

• A natural operator who is comfortable owning operational decisions

• Experienced in digital agencies/consulting (10+ years, senior level)

• Calm under pressure, structured, reliable

• Skilled at managing many small moving parts without losing focus

• Strong communicator who can challenge, support, and prioritise

• Digitally savvy and data-driven mindset

• Strong understanding of the digital domain (i.e. web development, digital marketing)

• A proactive attitude, attention to detail, and a drive to grow professionally

• Experienced in Swiss business environment, incl. regulations and obligations of a Swiss AG

• Mother tongue DE, fluent in CH-DE and EN

Why This Role Exists

The Founder currently leads too many areas:

• Marketing

• Finance

• Growth strategies

• Sales & onboarding

• People development

• Operations & processes

• Project involvement
  … and more.

The goal: free Luke to focus only on Strategy & Growth.
You take over the daily engine room.

What You Get

• Work closely with the Founder as the operational right hand

• Ownership, responsibility, and autonomy

• A fast-moving environment with high growth ambitions

• A key role shaping a growing consultancy

Perks:

• Based in our beautiful office in Seefeld, Zurich.

• Multicultural, multidisciplinary team that values learning, improvement, and collaboration.

• 25 days holiday allowance for full-time employees, plus public holidays off.

• Fair compensation and profit participation scheme
  

How to Apply:

• Apply directly via our website 

• Send us your CV and a 1–3 min intro video in German (we recommend Loom or YouTube), where you explain what attracted you to this role and why we should hire you.

Applications without the intro video will not be considered.

Make sure you follow these steps, as we often receive a lot of applications and being organised is critical. We are looking for a team member for the long term and will offer raises and bonuses based on performance as we grow our company and you progress. Therefore, we will only consider applicants who really want the role.

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