General Business Operator

About the Role We’re looking for a seasoned operator who keeps the business running day‑to‑day so the Founder (i.e. Luke) can focus on Sales Strategy, Team & Client Development. This isn’t a static role. It constantly evolves with the needs of the business. You’ll switch between operations, finance, people, clients, and internal quality—doing whatever keeps the engine running smoothly. If you enjoy variety, ownership, and solving problems before they hit Luke’s desk, you’ll love this. The list of responsibilities below is simply what’s burning right now, not the full picture. Your Responsibilities People & Team Support Handle day‑to‑day people requests (special cases, perks, questions) Support recruitment and resourcing decisions Run selected 1:1s with team members Lead project debriefs to capture learnings (positive and negative) Client & Project Operations Deal with small client issues before they erupt Step in on client emergencies and coordinate a fast solution Review offers and proposals for quality before they go out Prepare offers based on structure input from Founder Provide input on projects and special cases Work closely with: Head of Delivery (deadlines, margins, scope clarity) Head of Client Relations (client health, satisfaction) Technical Advisors (quality and innovation of our services) Operations & Admin Backbone Prepare and coordinate audits and non‑standard queries (e.g. tax, social security, etc.) Manage cashflow: chase payments, ensure financial hygiene Approve smaller payments and internal expenses Review the Founder’s calendar, align priorities, protect focus Spot operational gaps and fix them without drama Improve internal processes across finance, delivery, onboarding and daily workflows Ensure the business runs predictably, consistently and with high quality You’re a Fit If You Are A sharp problem‑solver with strong business judgement A natural operator who is comfortable owning operational decisions Experienced in digital agencies / consulting (10 years senior level) Calm under pressure, structured, reliable Skilled at managing many small moving parts without losing focus Strong communicator who can challenge, support and prioritise Digitally Savvy and Data‑Driven Mindset Strong understanding of the digital domain (web development, digital marketing, etc.) Proactive attitude, attention to detail and a drive to grow professionally Experienced in Swiss business environment, incl. regulations and obligations of a Swiss AG Mothers tongue DE, fluent in CH‑DE and EN Why This Role Exists The Founder currently leads too many areas: Marketing, Finance, Growth strategies, Sales & onboarding, People development, Operations & processes, Project involvement and more. The goal is to free Luke to focus on Strategy & Growth. You take over the daily engine room. What You Get Work closely with the Founder as the operational right hand Ownership, responsibility and autonomy A fast‑moving environment with high growth ambitions A key role shaping a growing consultancy Perks Based in our beautiful office in Seefeld Zurich Multicultural multidisciplinary team that values learning, improvement and collaboration 25 days holiday allowance for full‑time employees plus public holidays off Fair compensation and profit participation scheme How to Apply Apply directly via our website. Send us your CV and a 13‑minute intro video in German (we recommend Loom or YouTube) where you explain what attracted you to this role and why we should hire you. Applications without the intro video will not be considered. Make sure you follow these steps as we often receive a lot of applications and being organised is critical. We are looking for a team member for the long term and will offer raises and bonuses based on performance as we grow our company and you progress. Therefore we will only consider applicants who really want the role. Employment Type Full‑Time Experience 10 years in agencies/consulting Vacancy 1 Salary 75,000 – 130,000 CHF per year We hope to see you soon #J-18808-Ljbffr