ICT System Engineer SaaS

vor 6 Stunden

Biel, Bern, Schweiz Swatch Group Services Vollzeit

The Company
We don't exclusively manufacture legendary watches; We keep in time with technology
The Swatch Group Services Ltd.
has an IT Competence Center for our 16 brands, that would make Tony Stark jealous.

Are you ready to be our Tech Talent? Then keep reading
Live your passion in a position where you drive innovation, work with latest technologies, and pave the way into the new digital era.

You will meet
over 250 like-minded IT Experts
and together you will design innovative solutions, work on
global
projects and build our IT environment of tomorrow.

For our dynamic and international team into the Systems & Infrastructure division, we are looking for a motivated:

ICT System Engineer SaaS & EUC, End User Computing
Job Description
As an ICT System Engineer in the SaaS & End User Computing team, you play a key role in ensuring the availability, reliability, and performance of our services. You will be responsible for implementing, configuring, maintaining, testing, documenting, and supporting solutions, working closely with senior engineers and architects.

In this position, you will provide 3rd level support and assist companies and divisions across the Swatch Group. Your responsibilities include problem analysis, troubleshooting, and root cause investigation, collaborating with team members to deliver robust and efficient solutions.

This role offers the opportunity to work on cutting-edge technologies, contribute to critical projects, and make a tangible impact on the digital experience of thousands of users worldwide.

Your responsibilities will be:

  • Assisting in design, setup, maintenance, migration, and support of End User Computing infrastructure (Windows and macOS workstations and laptops, iOS/iPadOS and Android mobile devices, VDI, and SaaS workplace services)
  • Supporting device lifecycle management (provisioning, Autopilot/Zero-Touch, patch management, asset management)
  • Applying security and compliance baselines and assisting in endpoint protection through Intune and related solutions
  • Monitoring systems and escalating or resolving incidents as appropriate
  • Maintaining and updating documentation and operational procedures
  • Participating in Incident, Change, and Problem Management activities following ITIL processes
  • Supporting Microsoft 365 workplace services (Intune, Entra ID, Windows 365, Autopilot, SharePoint/OneDrive, Teams – from an endpoint and end-user perspective)
  • Providing second and third level support for EUC environments
  • Collaborating closely with other engineers and acting as a backup where needed
  • Participating in on-call duties as part of a rotation

Profile

  • Good technical knowledge of Microsoft technologies and infrastructure service
  • Familiarity with Microsoft 365 services (Exchange Online, Teams, SharePoint Online, OneDrive) from a workplace perspective
  • Hands-on experience with Intune, Entra ID, Autopilot, Windows 365, or other Microsoft workplace products
  • Knowledge of ITIL framework (Incident, Change, and Problem Management)

Professional Requirements

  • Bachelor's, Master's or ES degree or equivalent in computer science
  • Minimum of 3 years of professional experience in an equivalent position
  • Microsoft certifications (e.g., MCSA, MD-102, or equivalent) are an asset

You're missing one or two skills in the list, yet you're eager to learn?
It's perfectly OK. We like to share.
Languages
Now, in order to blend in, socially and professionally, we certainly recommend the following languages:

  • Fluent in French is required (spoken and written), as well as excellent knowledge in English
  • Any other languages are welcome - we have 29 so far in the company, if you wish to add the 30th, you pretty much know what to do

Job Location:
Longue-Rue / Länggasse 85, 2504 Biel/Bienne, Switzerland (Bern)

Company Address:
The Swatch Group Services Ltd Chemin du Long-Champ 119 CH-2504 Bienne Switzerland

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