Clienteling Product Management Intern

vor 1 Woche

Meyrin, Genf, Schweiz Richemont Vollzeit CHF 50'000 - CHF 70'000 pro Jahr

CONTEXT
Developing retail products to support Maisons and boutiques performances is one of the group priorities. The group Clienteling application represents a key tooling pillar, assisting the Sales associates and Store managers in every aspect to enhance client engagement and boutique organization.
We are looking for a highly motivated individual to fill
a 6-month internship position with start date
HOW WILL YOU MAKE AN IMPACT?
In Line With This, Your Key Responsibilities Would Include
You will work in collaboration with the Clienteling Senior Product Owner
in order to collect the Maison requirements, define the clienteling product roadmap, and support continuous enhancements and innovation
:

  • Collects, consolidates, and analyzes the Maisons requests for clienteling product evolutions.
  • Supports in the preparation of the prioritization ceremonies with the Maisons and technical teams, to define, in collaboration with Senior PO, the product evolution roadmap.
  • Supports Senior PO, UX/UI team, and Technical team to design and monitor the development of changes and new features.
  • Ensures proper feature delivery compared to business requirements.
  • Supports and follows up on bugs identified by the Maisons.
  • Collaborates with Change and Adoption team to foster end-users adoption, by maintaining up to date and easy to use documentations for end-users
  • Proposes complementary initiatives and best practices to ensure consistency and end-user satisfaction in the development of new features (translation, naming, flows, etc.)

HOW WILL YOU EXPERIENCE SUCCESS WITH US?

  • You have a first experience in client relationship and engagement topics (CRM, Clienteling, Client Activation, etc.) or in retail.
  • Ideally, You have a first experience in product management (ideally as PO or Proxy PO).
  • You are agile, flexible and have a team spirit.
  • You have good organizational and project coordination skills.
  • You are fluent in English, French is a plus.
  • You have a sensitivity for luxury and retail sectors.
  • You are at ease with Microsoft Suite, Salesforce (service cloud), and project planning and ticketing platforms (JIRA, Monday, Confluence, etc.)
  • Internship agreement with your school/university mandatory
  • Available for a 6-month internship with starting date from

HOW DO WE KEEP YOU SMILING?
This is a great opportunity to truly gain great insight into the luxury markets. You will be a part of a dynamic and international work environment, where we always go the extra mile to uphold outstanding service for our clients.

YOUR JOURNEY WITH US

  • If your application is selected, our talent acquisition team will reach out to you ASAP for a first exploratory interview.
  • The next step from there would be a first interview with the Clienteling Senior PO and then with the Omni-Retail Engagement Senior PO.

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