Rental Account Manager

**Career Area**:
Sales

**Your Work Shapes the World at Caterpillar Inc.**

When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

**Cat Rental & Used** is part of the Construction Industries segment and supports the Cat® dealer network to deliver customer rental solutions and profitably grow dealer rental revenue, customers and coverage. The team delivers world-class rental (heavy rents and rental services) & used customer services.

As the **Rental Account Manager**, you will oversee and coordinate all sales and various solution programs for a significant client or specific client group.

**What You Will Do**:

- Following organizational policies and procedures and maintaining clear and direct line of communication within the organization to meet customer requirements.
- Designing processes for informing customer of rates, shipping date, anticipated delays and any additional information needed by the customer.
- Working directly with customers to collect information, sell additional products and services to current customers, and ensure customers' needs are met.

**What You Will Have**:

- Native-level proficiency in German and fluency in English.
- ** Customer Focus**: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
- ** Decision Making and Critical Thinking**: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
- ** Negotiating**: Knowledge of successful negotiation concepts and techniques; ability to negotiate successfully across the organization and with external vendors and clients in a constructive and collaborative manner.
- ** Relationship Management**: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.
- ** Account Management**: Knowledge of account management; ability to manage day-to-day activities, providing services and support to existing clients.
- ** Value Selling**: Knowledge of the principles and practices for selling products, technology and services; ability to provide overall product/service 'value' and to differentiate support offerings that address clearly understood customer needs.
- Experience from rental companies.
- Knowledge of Scandinavian languages.

**Additional Information**:

- Travel time up to 50%.
- A valid Swiss work permit or Swiss or EU-25/EFTA citizenship is required for this position.

**What We Offer**

From day one, you’re set up to thrive at Caterpillar: helpful training, relatable mentors, global experience, competitive salary package, work-life balance, and the growth opportunities you expect with a Fortune 100 company. You power our success, and we are committed to empowering yours. After all, when your work can impact the entire world, it’s important to do work that matters.

**About Caterpillar**

Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For the past 100 years, we’ve been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed.

**Posting Dates**:
Caterpillar is an Equal Opportunity Employer.

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