Team Lead HR Operations

vor 1 Tag

Zurich, Schweiz Just eat Takeaway.com Vollzeit

**Our story**

**All about the role**:
As a Team Lead HR Courier Support you will lead a national team of Courier Support HR Specialists on a mission to ensure that the courier workforce is supported in the best way.

This position will report to the Regional Courier Support Manager, based in Berlin, and the Country Manager based in Zurich. Additionally, you will develop strong links with local operations, local courier support teams, and other global stakeholders to ensure couriers are supported in a responsive and high-quality manner.

It's the ideal opportunity for someone who has led a team in a high-volume transactional environment, ideally within a global company, who is looking for an exciting challenge.

**As part of this varied role, we're also counting on you to**:

- Leading a team of Courier Support Specialists, whose day-to-day activities are resolving a variety of courier issues. Working with Centres of Excellence to continuously standardise and automate processes around the resolution of tickets and other processes varying in complexity.
- Work collaboratively with other Operational and HR Leaders on common goals and objectives
- Being the main point of contact for external partners and holding to account SLAs
- Implementation of global standards and new support tools.
- Monitoring of team KPIs and adherence to strict SLAs
- Keeping in close contact with the leads of other global and local departments, as well as external partners
- Handle and guide Courier Support Specialists on escalated issues around courier accidents & incidents.
- Actively informing yourself about the latest development and playing back common questions and new developments to the department leads/suppliers
- Managing timely resolution and troubleshooting of queries in order to prevent escalations
- Contribute to ad hoc project work with the Central Support, Performance and Engagement team, operations teams and HR
- Searching for ways to better inform all internal stakeholders before questions come up
- Continuously search for ways to increase the internal service levels

**Can you deliver**

Here's what we're looking for from our Team Lead HR Operations - Courier Support (f/m/d)...
- Experience in a leadership role
- Ideally experience setting up a team from scratch, defining new processes and implementing a new solution
- Experience of people data systems
- Preferably previous experience in a high-volume HR services or Customer Services environment
- Fluent in English and German, French is a plus
- Affinity working with different online systems
- Building strong relationships with other departments & external stakeholder
- Intercultural awareness and ideally previous experience in working within a global or multinational company.

**Here is our offer**

Here at JET, we offer our colleagues the chance to develop and grow alongside top talent in one of the world's leading food delivery companies. By providing a creative, dynamic and innovative environment, we empower our people and give them the ingredients for success.

**Diversity, Inclusion & Belonging.**

**More about us**

Want to know more about our company vision, culture or career growth opportunities? Have a look on our careers site.

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