Customer Success Manager

Vor 2 Tagen

Zürich, Schweiz Skribble AG Vollzeit

** Be authentic, honest and deliver on your promises - the rest will take care of itself.**

**Our Mission**

**The Team**

We are an innovative, dynamic, and collegial team that works hand in hand every day to elevate Skribble's presence in the DACH region to the next level. With passion and professionalism, we strive to strengthen trust in our digital world - one e-signature at a time.

**Your Contribution**

Outside the Customer Success Team, you work with:

- **Product**: You are the bridge between the customer and our product.
- **Partnerships**: You align with Partnerships on customer onboarding, share insights, and leverage partner resources to keep customers happy and engaged.
- **Marketing**: You run customer campaigns with the Marketing team or support them in finding customer stories to create assets around. You ensure a smooth handover for the customer and provide customer stories and referrals from the existing customer base.

**Your Background**
- 3-5 years of experience in Sales/Customer Success and good understanding of Customer Success in a SaaS company.
- Experience in identifying expansion and upsell opportunities.
- Experience in stakeholder management in complex projects.
- Experience in negotiating renewals and add-on contracts.
- German is your native language and you are fluent in English.
- Fluency in French and Swiss German is a big plus.
- Friends describe you as honest, communicative, empathetic and pragmatic.
- You are flexible and enjoy working in a highly dynamic environment.

**Our Offering**
- Access to our FlexOffice space in the OnTower in Zurich. Great News: we will be moving to an even more attractive location at Paradeplatz in November one more reason to be excited about
- Flexible work - we embrace home office, remote office, and in-person time. You choose what works best for you.
- Grow with us - you develop further in a dynamic environment with regular feedback sessions and continuous learning and development opportunities.
- Team spirit - opportunity to be part of a fast-growing tech company with an aspiring and experienced team. We embrace helpfulness and having fun together.
- Diversity - you become part of an ambitious multicultural team that loves technology.
- A job with a purpose: save human and environmental resources by enabling digital signatures #worksmarter.
- Company culture of transparency and self-responsibility.

**Application Process**

Specifically for this role, the process is as follows:

- Application via our job portal.
- CV screening.
- Cultural Fit Interview (video call) with a member the People Operations team (30 min)
- Technical Fit Interview (video call) with the Team Lead CS (30 min).
- Take home case study - should take 1-2h to finish, relevant task for the job.
- Case Study Interview (video call) - Presentation and discussion of the case study with the Team Lead CS and another member of the Customer Success team (60 min).
- Offer - call with the People Operations team to discuss the details.
- Background and reference check.

**Why Skribble?**

**Job Types**: 100%, Part-time, 90-100%, 80-100%, Permanent

Pay: CHF90’000.00 - CHF110’000.00 per year

Expected hours: 29.4 - 42 per week

**Benefits**:

- Company events
- Employee discount
- Employee mentoring program
- Parental leave
- Referral program
- Sabbatical
- Work from home

Work Location: Hybrid remote in 8001 Zürich, ZH

  • Customer Success Manager

    vor 3 Wochen

    Zürich, Schweiz Beekeeper by LumApps Vollzeit

    Join to apply for the Customer Success Manager role at Beekeeper by LumApps Beekeeper is a fast growing SaaS company that is disrupting the way 2 billion people working “out in the field” communicate and access information within their companies. Are you eager to shape the future of traditional industries including healthcare, retail, manufacturing,...

  • Customer Success Manager

    vor 2 Wochen

    Zürich, Schweiz Supertext Vollzeit

    Das bist du Als Customer Success Manager bist du zentrale Ansprechperson für unsere Kund:innen und stellst sicher, dass sie von Anfang an optimal betreut und begleitet werden. Mit technischem Verständnis und Begeisterung für AI und Sprache hilfst du ihnen, das Beste aus unseren Produkten und Services herauszuholen. Ob komplexe Kundenprojekte,...

  • Customer Success Team Manager

    vor 2 Wochen

    Zürich, Schweiz Coople UK Vollzeit

    As Coople continues to scale our technology platform, we’re evolving how we support customers—particularly large, complex enterprise clients—alongside our established base of small and medium-sized businesses. We’re looking for a multilingual Customer Success Team Manager with SaaS experience to lead our team of Customer Success Managers across the...

  • Customer Success Manager

    vor 1 Woche

    Zürich, Zürich, Schweiz Founderful Vollzeit

    Cookie PolicyPrivacy NoticeThis website uses cookies to improve your web experience. By clickingAccept, you agree to the use of cookies.Customer Success ManagerZürichDistribution – Customer Success /Full-time /HybridApply for this job Über GrapeUnser unternehmerischer Geist treibt uns an bei dem, was wir bewegen und wofür wir brennen. Unsere Mission...

  • Customer Success Manager

    vor 1 Woche

    Zürich, Zürich, Schweiz grape Vollzeit

    Über grape:Unser unternehmerischer Geist treibt uns an bei dem, was wir bewegen und wofür wir brennen. Unsere Mission ist, der führende Gesundheitspartner in der Versicherungsbranche zu werden. Wir haben den Innovations bedarf im traditionellen Versicherungsmodell für Arbeitnehmer erkannt und revolutionieren dieses. Dabei helfen wir Unternehmen, ihre...

  • Customer Success Manager

    vor 2 Wochen

    Zürich, Schweiz Grapehealth Vollzeit

    Overview🍇 Über grape:Unser unternehmerischer Geist treibt uns an bei dem, was wir bewegen und wofür wir brennen. Unsere Mission ist, der führende Gesundheitspartner in der Versicherungsbranche zu werden. Wir haben den Innovationsbedarf im traditionellen Versicherungsmodell für Arbeitnehmer erkannt und revolutionieren dieses. Dabei helfen wir...

  • Customer Success Manager

    vor 4 Wochen

    Zürich, Schweiz Fore AI AG Vollzeit

    fore ai is a Zurich-based startup revolutionizing software testing with generative AI. Founded by ex-Google engineers, we build autonomous QA agents that generate tests in seconds—no coding, no manual work. Leading companies in banking, travel, software, and media rely on fore ai to catch bugs early and accelerate release cycles. The Opportunity As a...

  • Customer Success Manager

    vor 1 Woche

    Zürich, Zürich, Schweiz grape insurance Vollzeit

    \uD83C\uDF47 Über grape:Unser unternehmerischer Geist treibt uns an bei dem, was wir bewegen und wofür wir brennen. Unsere Mission ist, der führende Gesundheitspartner in der Versicherungsbranche zu werden. Wir haben den Innovations bedarf im traditionellen Versicherungsmodell für Arbeitnehmer erkannt und revolutionieren dieses. Dabei helfen wir...

  • Customer Success Manager

    vor 4 Wochen

    Zürich, Schweiz Jua Vollzeit

    Join to apply for the Customer Success Manager role at Jua Overview Jua is building the most advanced Earth intelligence platform ever created: a universal physics simulator designed to turn the planet’s raw complexity into decisive trading upside. Today, our technology delivers the world’s most advanced weather models and analytics, giving energy...

  • Customer Success Manager

    vor 2 Wochen

    Zürich, Schweiz Fore AI AG Vollzeit

    fore ai is a Zurich-based startup revolutionizing software testing with generative AI. Founded by ex-Google engineers, we build autonomous QA agents that generate tests in seconds—no coding, no manual work. Leading companies in banking, travel, software, and media rely on fore ai to catch bugs early and accelerate release cycles.The OpportunityAs a...