Head of Corporate Services

Company Description IQ-EQ is a leading Investor Services group which combines global expertise with an unwavering focus on client service delivery. We support fund managers, global companies, family offices and private clients operating worldwide. **Job Description**: **Responsibilities (how we will measure success)** Lead our corporate team of client accountants, company secretaries, payroll and administrative staff and support them in ensuring an excellent quality of service, consistency and support the Business' organic growth objectives Actively participate, lead and manage all aspects and activities relating to the management of our corporate client base including accounting and tax services, payroll administration, entity formation, corporate secretarial services, entity administration and board services including board membership with a focus on Swiss companies. Meet or exceed key financial and non-financial targets for our corporate business, maximising revenues whilst retaining focus on cost efficiency Pro-actively contribute to initiatives to improve processes to drive operational excellence Working in conjunction with our Chief Commercial Officer in developing and maintaining a network of prospects that will enable a strong, consistent pipeline for conversion into sales and further develop the offering capabilities and the cross-selling activities within the IQ-EQ franchise Building a business partner network in the local market who we can collaborate with to further grow our corporate business. Implement a culture of shared knowledge and delegated responsibility within the team and take responsibility for all allocated client relationships whilst in some instances acting as the key point of client contact. Coordinating the team(s) in respect of client deliverables, deadline management and the overall quality of all deliverables Ensure that risk management processes are embedded in the culture, operations and systems used by all staff, driving and exemplifying adherence to agreed policies, procedures and applicable regulation **Tasks (what does the role do on a day-to-day basis)** Act as a role model to implement a culture which supports the Group Values and ensure engagement of all staff to deliver excellent client service, operational effectiveness and efficiencies Actively lead and perform in line with the Group initiatives Proactively participate in the promotion of a constructive "pro-compliance" culture at both local and Group level Ensure the corporate brand is upheld at all times and represent the Company professionally at client meetings and events and enact the ethos of the Company Work collaboratively with colleagues across the IQ-EQ locations to develop and implement intermediary visit plans and report on progress Build and maintain effective relationships with stakeholders, clients, regulatory bodies and other professional intermediaries Develop the capability and performance of staff in the client service team on an on-going basis to meet the needs of the business line now and in the future, ensuring an environment of shared knowledge and learning exists to deliver superior client service Act as a role model through effective positive leadership behaviours to engender an environment of teamwork and collaboration, across own function and across all jurisdictions, demonstrating drive, passion, positivity towards change, teamwork, and a clear focus and commitment in driving and achieving the Group’s vision and strategic goals Manage on a day to day basis all staff to ensure achievement of business goals Motivate the team and ensure they have in place their own personal objectives through effective “Everyday Conversations”, which are aligned to the business objectives, for the successful achievement and delivery of goals Identify and implement improvements to client service delivery where agreed Deliver agreed standards for client service and monitor performance on a regular basis Prepare, present and evaluate any resulting new business proposals Deliver the targets within own functional area for revenue, utilisation, recoverability, EBITDA margin, and cash collection. Implement operational efficiencies and agree remedial or improvement actions with accountable teams Actively participate in Business Development processes and initiatives, as appropriate Maintain a high level of competitor and industry awareness Maintain existing and new client relationships and actively seek opportunities for growth Act as an authorised signatory for client matters Ensure compliance with applicable laws, service standards, company policies and procedures and agreed operational and control processes Use own judgement to bring to the attention of (senior) management any issues which you feel appropriate, in particular ensuring that concerns and identified risks are reported in a timely and effective manner Ensure that risk management processes are embedded in the cultur