Customer Service Ambassador

Vor 4 Tagen

Zürich, Schweiz Jet Aviation AG Vollzeit

**Customer Service Ambassador**:

- Location: Zürich, Zurich, CH, 8058
- Flexible Work Arrangement: Onsite
- Job Category: Fixed Base Operations (FBO)
- Career Level: Professional
- Requisition Id: 4515

Since 1967, Jet Aviation has been crafting flight in its smoothest form. From one hangar in Basel, Switzerland, to over 4,500 employees, and some 50 locations worldwide. Aircraft Management, Aircraft Sales, Charter, Completions, Government Services, FBO, Fixed and Rotary Wing Maintenance, and Staffing. Behind every seamless Jet Aviation experience, is a team of dedicated professionals perfecting the art of flight. The artisans of aviation. The craft that brings our customers’ journey to life. In the hangar, on the ground, and behind the scenes. Enabling global flight, with passion.

**Position Summary**:
The Ambassador / Customer Service Representative is dedicated to support the FBO’s 5-star customer service provided to our customers, visitors, and business acquaintances by performing the following duties:
**Your role**:

- Welcome - Meet & Greet the Customers (Passengers and Crews), visistors and business acquaintances, carrying guests'luggage, assist them into the VIP Lounge and offer refreshments.
- Provide administrative assistant to all site departments.
- Maintain cleanliness of the reception area and VIP Lounges, including vacuum carpets
- Monitor F&B items inventory and order supplies
- Provide administrative assistance to the Receptionist or Duty Officer
- The Ambassador will receive FBO Customer Service and Operational training in order to perform Customer Service duties and responsibilities if required. This individual must also have knowledge of the different services the Company offers.
- Participate in the Safety & Quality Management System in accordance to the safety and quality policy and be pro-actively involved in a positive safety culture environment
- Identify and report potential hazards and near misses as well as occurrences as required by the reporting system
- Conduct all work in accordance with Jet Aviation’s Policies, Manuals and Procedures

**Minimum Requirements**:

- The Ambassador should represent a polished Jet Aviation Colleague, espousing all the virtues set-forth by the culture and everything that Jet Aviation represents.
- Minimum High School / Bachelor’s degree in hospitality, tourism or relate field or 2 -3 years’ of qualifying experience and / or a combination of both.
- Previous experience as a hotel receptionist or porter is highly desirable and will be considered an advantage
- German and English: Fluent - Must, any additional language would be an advantage
- Valid driver’s license

**Your profile**:

- Work experience in Hospitality and/or Aviation industry is an an advantage
- Ability to work calmly and effectively under pressure
- Possesses cultural awareness and required sensitivity
- Strong personal values corresponding with Jet Aviation values (Trust, Honesty, Alignment and Transparency)
- Immaculate appearance
- Excellent customer service skills
- Friendly and polite
- Flexible
- Good working knowledge of MS Office
- Excellent communication and interpersonal skills
- Ability to work proactively within a Team and on own initiative
- Ability to handle difficult customers in a calm and tactful manner

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