Manager CRM Database

At Swarovski, where innovation meets inspiration, our people desire to explore, experience and create. We are looking for a Manager CRM Database & Operations, where you will get a chance to work in a rewarding role within a diverse team that is pushing boundaries. Be part of a truly iconic global brand, learn and grow with us. You will report directly to the Head of Database & Operations in a team of 4 people. We’re bold and inventive, revealing astonishing things like no one else can. A world of wonder awaits you.

About the job- Manage various consumer centric CRM end-to-end processes development and CRM omnichannel processes development, constantly optimizing and improving existing systems and related processes, as well as looking for new opportunities to enhance the customer experience- Lead global projects with significant top
- and bottom-line impact as well as CRM related work packages led by other project leaders/owners- Collect, validate, and coordinate CRM stakeholder requirements on various management levels and translate them into technical development stories- Collaborating closely with CRM IT and CRM Engagement & Retention departments providing an excellent level of stakeholder management- Develop new innovative CRM solutions to constantly improve both offline & online/digital consumer experience and to boost the SCB growth.

About you

We are looking for a unique and amazing talent, who brings along the following:
- University/Bachelor’s degree (Marketing or Information Technology or Business Administration would be an advantage)- Minimum of 2-5 years of professional experience, best case in a similar role in Marketing/CRM Operations/CRM IT and preferably within the Luxury/Retail sector- Sound understanding of CRM systems and related software development tools like JIRA/Confluence, working experience with CRM systems and Marketing Automation platforms would be an advantage- Ability to clearly translate business needs into IT requirements- Good understanding of business processes and experienced in identifying consumer needs to transform them into effective CRM solutions- Project and process management experiences (practical knowledge in the implementation of CRM systems would be an advantage)- Good analytical skills being detail-oriented with a problem-solving attitude- Team orientation and ability to work efficiently with all levels of the organization- Self-motivated with an optimistic and resilient mindset- English proficiency going along with good presentation and communication skills

About Swarovski

We offer a rewarding, diverse and international place to work, a collaborative culture and a well-rounded benefit package. Below are some of what we currently offer:
- Workplace - we have an amazing HQ, and if that’s not attractive enough, we offer flexibility- Strong portfolio of development opportunities plus rewarding wellbeing and recreational initiatives amongst others

Swarovski is an equal opportunity employer. We give our people the guts to celebrate individuality and pride ourselves on creating a workplace where people feel involved, respected, valued, connected, and heard. A place where anyone/everyone belongs. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, physical or mental disability, medical condition, pregnancy, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under law in the countries where we operate.