Customer Experience Associate
vor 2 Wochen
At Batgroup, we're not just aiming high - we're reaching for the stars Our mission? To become the unrivaled global leader in "home well-being" by revolutionizing the cleaning industry. With a workforce of over 4,000 dedicated cleaning staff and 200 skilled office-based colleagues, we're already dominating the Swiss housecleaning segment with our innovative portfolio of direct service, recruitment, and fiduciary management brands. And with rapid expansion across Europe, our journey towards global leadership is only getting faster and more exciting Our primary purpose isn't just about business - it's about people. We're committed to ensuring that every worker in the cleaning industry enjoys declared and protected employment, with access to essential social and economic safety nets like pensions, sickness compensation, and paid annual leave. By fighting against the multi-billion franc cleaning black market, we're leveling the playing field and ensuring fair participation in vital systems like taxation and social fees. With our contractual agreements, customers can trust that they're inviting trustworthy professionals into their homes, backed by comprehensive insurance coverage. That's why our battle cry is to #fighttheblackmarket Batgroup is growing and that’s why we're seeking an Customer Experience Associate for one of our brands (PFA) in Lausanne, you will be responsible for ensuring the successful execution of cleaning services and coordinating between our cleaners and our customers. **Responsibilities**: - Onboarding new customer and managing existing ones - Amend cleaning schedules according to customer and agent needs - Ensuring correct information is captured in the our systems to enable the successful planning, execution and billing of cleaning services - Process damages and cleaning quality issues - Help agents onboard and follow new agents during their initial time - Provide answers to level-one admin questions regarding payroll and contracts - Coaching our cleaners based on feedback from our customers, to ensure the continued quality of service. **Requirements**: - Fluent in French and English is a must, German is a plus. - Faculty to handle complaints and be solution-oriented. - Excellent communication and telephone etiquette skills. - Ability to perform with attention to detail, speed, and accuracy. - Proactivity and ability to work with mínimal supervision. Hard-worker, self-starter with roll-up-your sleeves attitude. - Social, friendly, and motivated attitude - Fast learner and ability to multitask - Hands-on personality and the ability to work in a fast-paced environment.
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Customer Experience Associate
Vor 5 Tagen
Lausanne, Waadt, Schweiz Vanguard Internet SA VollzeitBatmaid is about changing the cleaning industry and fighting the black market on as many fronts as possible. It is about providing the leading platform to book trusted, insured, and declared professionals for our customers home needs. Today, we are leaders in Switzerland and Luxembourg and, in 2021, we raised CHF25 million in a B series funding. This...
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Customer Experience Associate
Vor 5 Tagen
Lausanne, Waadt, Schweiz Vanguard Internet SA VollzeitWorking at Batmaid is about changing the cleaning industry and fighting the black market on as many fronts as possible. It is about providing the leading marketplace to hire trusted, insured and declared professionals for our customers cleaning services and needs.Today we are leaders in Switzerland and Luxembourg, and have launched Batmaid for Business to...
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Customer Service Associate
vor 2 Wochen
Lausanne, Schweiz Smeetz SA Vollzeit**Offer** We are looking for a German speaking, energetic, and **experienced Customer Service Associate **interested in having a high-impact role in a **fast-growing scale-up**. We are searching for someone that can **improve and automate **our customer service. Our vision is to automate and generalise as much as possible in order to facilitate our...
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Customer Experience Intern
Vor 5 Tagen
Lausanne, Waadt, Schweiz Vanguard Internet SA VollzeitAbout usWorking at Batmaid is about changing the cleaning industry and fighting the black market on as many fronts as possible. It is about providing the leading marketplace to hire trusted, insured, and declared professionals for our customers' cleaning services and needs.Today we are leaders in Switzerland and Luxembourg, but we are now ready to take over...
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Custom Programs Development Associate Director
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Lausanne, Schweiz IMD VollzeitContract Type: Open-ended - Location: Lausanne, CH **About IMD** Founded by business executives for business executives, the International Institute for Management Development (IMD) is an independent academic institute with campuses in Lausanne and Singapore as well as a Management Development Hub in Shenzhen. We strive to be the trusted learning partner...
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Customer Experience Intern
Vor 5 Tagen
Lausanne, Waadt, Schweiz Vanguard Internet SA VollzeitAbout usWorking at Batmaid is about changing the cleaning industry and fighting the black market on as many fronts as possible. It is about providing the leading marketplace to hire trusted, insured, and declared professionals for our customers' cleaning services and needs.Today we are leaders in Switzerland and Luxembourg, but we are now ready to take over...
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Customer Experience Manager:in
vor 3 Wochen
Lausanne, Schweiz Die Schweizerische Post AG VollzeitDas kannst du bewirken DuleitestCustomer Experience Projektezur Schmerzpunkte Optimierungmit hoher methodischer Stärkeund begleitestfunktionsübergreifende Teamsmit konsistentem Kundefokuszuumsetzbaren Ergebnissen. Konzernweite CustomerJourneysverankerst du nachhaltig in den relevanten Organisationseinheiten und schaffst ein gemeinsames Verständnis über...
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Customer Experience Specialist
vor 2 Wochen
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In-store Sales Associate
vor 1 Woche
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Responsable Customer Experience
vor 1 Woche
Lausanne, Schweiz Vaudoise Assurances VollzeitFondée il y a plus de 125 ans, la Vaudoise est l'un des leaders du marché suisse des assurances. Nos valeurs, notre taille, notre solidité financière et notre indépendance sont des atouts certains pour vous offrir un environnement de travail de première qualité. Afin de renforcer notre Département Vente & Marketing dont les missions principales sont...
