Emea Lab Operations Lead

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At JLL, we shape the future of real estate for a better world. As a Fortune 500 company with annual revenue of $20.9 billion, operations in over 80 countries and a global workforce of more than 103,000, we create spaces, buildings, and cities where everyone can thrive. We are committed to our clients, our people, and our communities to build a better tomorrow through the power of real estate.

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**Lab Operations Manager - EMEA**:
**About JLL**:
JLL (Jones Lang LaSalle) is a leading professional services firm specializing in real estate and investment management, creating rewarding opportunities, amazing spaces, and sustainable real estate solutions for our clients, our people, and our communities. Our vision is to be the most connected, creative, and intelligent property services and investment firm. At JLL, we are passionate about helping shape the future of real estate for a better world.

**Position Overview**:
The Lab Operations Manager for EMEA is a pivotal role within our prestigious technology client account. This position will lead the day-to-day operations of laboratory spaces across the region, ensuring exceptional service delivery while optimizing processes, managing vendors, and driving continuous improvement. As part of our global Lab Operations team, this role combines technical facility knowledge with strong leadership capabilities to create seamless laboratory environments that enable our client's innovation and success.

**Core Responsibilities**:
**_Operations Management _**:

- Drive day-to-day operations of projects within technology labs across the client account
- Manage lab operations requests and projects across EMEA technical spaces
- Support lab stakeholders with equipment installation, maintenance, and space planning
- Coordinate preventive maintenance and respond to urgent maintenance calls
- Ensure proper equipment data entry and asset tagging in the Global Asset Management system
- Oversee lab renovations, buildouts, and updates throughout EMEA region
- Support for onsite and offsite storage coordination of logistic activities
- Collaborate with stakeholders to facilitate lab requests and projects from initiation through completion
- Take the lead in liaising with the JLL operations teams for office spaces in the same building but not specifically lab related. Maintain a JLL one team approach to solve interface or coordination challenges.

**_Change Management _**:

- Host and facilitate a comprehensive change management program across EMEA sites
- Review all change requests with regional committees
- Drive discussions and escalate issues through proper channels

**_Vendor Management _**:

- Work with third-party vendors to manage projects and services across EMEA
- Develop and maintain vendor relationships for consistent service delivery
- Oversee contractor compliance with regional regulations and client standards
- Implement JLL's Strategic Sourcing processes to optimize vendor performance

**_Financial Management _**:

- Develop and manage lab operations budgets for EMEA sites
- Process and validate invoices for services rendered
- Identify cost optimization opportunities while maintaining service quality
- Track financial performance against targets
- Utilize JLL's Financial Excellence practices to ensure proper governance

**_People Management _**:

- Lead regional lab operations teams
- Provide coaching and development opportunities for team members
- Establish clear performance metrics and accountability
- Coordinate with global Lab Ops team on best practices and standards
- Embody JLL's People First philosophy in all management practices

**_Client Satisfaction & Service Optimization _**:

- Develop and implement service improvements based on client feedback
- Create standardized processes across EMEA sites, regularly review an update for continuous improvement
- Conduct regular service reviews with client stakeholders
- Identify innovation opportunities to enhance lab operations

**_Experience and Qualifications _**:

- Minimum 5+ years of progressive experience managing corporate real estate services or technical facilities
- Demonstrated track record in laboratory operations management or specialized technical environments
- Proven experience in vendor management, including contract negotiation, SLA development, and performance oversight
- Strong financial acumen with experience in budget development, cost control, and financial reporting
- Experience leading teams across multiple locations with demons