Immigration Operations and Project Manager

Vor 2 Tagen

Zurich, Schweiz Vialto Partners Vollzeit

Company Description

At Vialto we create the connections that build global careers and societies, bridging the gap between people and their aspirations. As the world of work continues to evolve, we are bringing together the individuals, ideas and technology to unlock business and human growth.

**Job Description**:
This is a managerial role leading a dynamic & young team looking to deliver efficient and high-quality service. The immigration team’s mission and ambition are to provide best in-class customer support to clients, employees and internal stakeholders.

**Role**
- You will take responsibility for complex immigration cases and manage a team leading multiple business immigration engagements to deliver to our clients;
- You ensure that clients, employees and internal stakeholders consistently receive high-quality and emotionally intelligent support;
- You stay abreast of changes in immigration law, regulation and policy and provide timely advice to companies, employees and colleagues on changes in immigration regulations, laws and impacts thereof;
- You are in direct contact and will work independently but closely with global mobility teams, HR departments and employees and support them in various issues relating to immigration;
- You use your communication skills optimally in discussions and correspondence to manage and develop relationships with customers, authorities and colleagues;
- You develop, participate in and implement projects and initiatives to streamline service delivery whilst managing clients’ business needs and mitigating immigration risks;
- You analytically drive the metrics used to evaluate the immigration team’s performance, including speed, quality, and thoroughness to meet objectives and deliver with efficiency;
- You use technology and digital initiatives to enhance the client experience;
- You demonstrate a management style that encourages participation and ownership, along with a continuous focus on action, customer satisfaction, and personnel satisfaction;
- You develop new skills outside of your comfort zone and provide regular trainings;
- You coach, counsel, and develop team members to position them for success.

**Qualifications**:

- You have a bachelor's or master's degree in law or a closely related field;
- You have at least 4-5 years of Swiss business immigration experience;
- You have already gained initial experience in leading employees;
- You have an interest in upskilling for a digital world, an openness to learning new tools and adapting how you work;
- You are client service focused, responsive and have a “can-do” open-minded attitude and approach;
- You are pragmatic, communicative and capable of multi-tasking and keep a cool head under pressure;
- You can smartly balance time and prioritize between day-to-day operations and projects;
- You have commitment to diversity, cultural competence and ability to coach/mentor diverse staff;
- You speak native Swiss-german or French, and you are fluent in English.

Additional Information

Be part of our growth story. Discover global opportunities, training and development. See where a focus on your future can take you.

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