Customer Support Lead

Vor 4 Tagen

Basel, Schweiz greenTEG AG Vollzeit

CORE, a subsidiary of greenTEG, is the expert leader in thermophysiological effects for sports and wellness. CORE is currently used by many of the world’s top endurance sports athletes in triathlon, cycling, trail, and distance running.

As we exercise, our core body temperature increases which can greatly affect performance output, but with CORE we can minimize these effects. CORE is creating a new sports sensor category that is quickly being adopted by athletes all over the world.

Tasks
- Build, define and optimize the running after-sales support team.
- Compile feedback that will help drive product improvements, website improvements, and marketing messaging.
- Directly communicating with customers to promptly resolve questions and issues.
- Manage and improve the support tools (including automated processes) to better answer customer inquiries.
- Grown and manage the after-sales support team as necessary.
- Contribute to organic growth by creating high customer satisfaction.

**Requirements**:

- You have native or equivalent proficiency in English. German proficiency is helpful.
- You should have excellent written and spoken English and background or knowledge in endurance sports. If you have experience as an athlete or coach, this position could be ideal as you will be communicating with many of the world’s top athletes, and we encourage anyone to continue with their training.
- Willingness to take on various tasks in a small team and work together to execute projects successfully.
- You like to tackle technical challenges and have a structured way of working. You are a fast learner and enjoy working with other people on your team.
- We are looking for someone who will thrive in an entrepreneurial atmosphere within a mature start-up.
- You have swiss or EU/EFTA citizenship or a valid work permit for Switzerland.

**Start date**: as soon as possible

**Benefits**:
We offer a collegial and striving work environment at our brand-new office in Rümlang in a motivated, dynamic, and high-tech-oriented team.

An open, dynamic and positive corporate culture with little bureaucracy and a flat hierarchy.

With kind regards

The CORE team

  • Customer Services Team Leader

    vor 2 Wochen

    Basel, Schweiz Hawker Pacific Vollzeit

    Summary: Since 1967, Jet Aviation has been crafting flight in its smoothest form. From one hangar in Basel, Switzerland, to some 4,000 employees, and some 50 locations worldwide. Aircraft Management, Aircraft Sales, Charter, Completions, Defence, FBO, Fixed and Rotary Wing Maintenance, and Staffing. Behind every seamless Jet Aviation experience, is a team of...

  • Team Leader Customer Contact

    vor 1 Woche

    Basel, Schweiz Richemont Vollzeit

    Code de référence: 85624**Team Leader Customer Contact**: - Richemont- Neuchatel, NE, CH- PermanentRichemont, l’un des leaders mondiaux dans le secteur du luxe, possède différentes Maisons spécialisées dans la joaillerie, l’horlogerie et les accessoires haut de gamme. Chaque Maison incarne fièrement une tradition de style, de qualité et...

  • Customer Support Representative

    vor 2 Wochen

    basel, Schweiz Essence Coaching Group Vollzeit

    Customer Support Representative - German & English Are you a German-speaking professional ready to support corporate travel clients with outstanding service? We're looking for a dedicated Customer Support Representative (German + English) to join our international team On-Site in Bulgaria. Start your career with a major welcome bonus and a great base salary...

  • Digital Customer Experience Lead

    Vor 6 Tagen

    Basel, Schweiz Ledgy Vollzeit

    Ledgy's mission is to democratize ownership in startups. We create transparency for all stakeholders of a company and bring scalability to important processes for founders such as managing their stockholders, preparing financing rounds, and granting equity to all their employees. Our customers are successful European companies, like Wefox, Bitpanda,...

  • Team Leader Hvac Training and Customer Support

    vor 1 Woche

    Basel, Schweiz Finders SA Vollzeit

    **Client**: A leading global provider of heating and cooling systems with experience in more than 100,000 construction projects worldwide. Part of a well known and large British industrial multinational, the company is listed on the London Stock Exchange and is a member of the FTSE250 **Position**: Leading a team of 5 employees and reporting to the Head of...

  • Customer Support Agent

    vor 2 Wochen

    Basel, Schweiz SIX Vollzeit

    We drive the transformation of the financial markets. That’s why we invest in bright minds, in their ideas, knowledge and development. We do that by combining our best sides. ***Customer Support Agent***:Zurich | 80-100% | Reference 3972 With a firm base in your financial markets’ expertise, including knowledge about the different customer types and...

  • Lead Customer Engagement

    vor 2 Wochen

    Basel, Schweiz Manor AG Vollzeit

    **Your Tasks** - You take over the management and further development of the Customer Engagement department - You identify and implement new digital channels and communication measures (e.g. TikTok, Chatbot, LiveShopping, Social Commerce, WhatsApp, retention/trigger campaigns) - You are responsible for the conception and implementation of marketing...

  • Customer Support Representative

    Vor 3 Tagen

    Basel, Schweiz Essence Coaching Group Vollzeit

    Customer Support Representative - German & English Are you a German-speaking professional ready to support corporate travel clients with outstanding service? We’re looking for a dedicated Customer Support Representative (German + English) to join our international team On-Site in Bulgaria. Start your career with a major welcome bonus and a great base...

  • Customer Engagement Lead, Key Accounts and Contracts

    Vor 7 Tagen

    Basel, Schweiz Moderna Vollzeit

    The Role: Joining Moderna offers the unique opportunity to be part of a pioneering team that's revolutionizing medicine through mRNA technology, with a diverse pipeline of development programs across various diseases. As an employee, you'll be part of a continually growing organization, working alongside exceptional colleagues and strategic partners...

  • Customer Support Representative

    Vor 5 Tagen

    Basel, Schweiz Essence Coaching Group Vollzeit

    Customer Support Representative - German & English Are you a German-speaking professional ready to support corporate travel clients with outstanding service? We’re looking for a dedicated Customer Support Representative (German + English) to join our international team On-Site in Bulgaria. Start your career with a major welcome bonus and a great base...