Customer Support Agent

We drive the transformation of the financial markets. That’s why we invest in bright minds, in their ideas, knowledge and development. We do that by combining our best sides.

***Customer Support Agent***:Zurich | 80-100% | Reference 3972

With a firm base in your financial markets’ expertise, including knowledge about the different customer types and their activities in the areas of Asset Servicing/Back Office, Middle Office, Portfolio/Fund Management and Investment Advisory, you are able to fully leverage your thorough understanding of support processes and your customer centric mindset.

As a Customer Support Agent, you work across our global product portfolio supporting customers directly. You will help look for scalability, efficiency and profitability in supporting our product managers in delivering products best tailored to our customers’ needs. You are capable of alternating between team and autonomous work, you are sensitive to cultural differences and leverage your communication and negotiation skills to establish networks among users and stakeholders. Equipped with input from both internal and external customers, you are able to consolidate information on all SIX offerings and make sure our communication is effective and of the best quality.

You provide new and existing customers with the best possible support relationship and quality of services, with regards to operational inquiries and complaints. This includes providing customer service onsite, via our tools and by phone. For this position SIX offers a hybrid working model (40% SIX office & 60% home office).

**What You Will Do**:

- ensure qualitative end-to-end request handling of customer queries, service excellence and (technical) support across our global product, services and data portfolio
- retain customers through developing strong relationship with customers
- support the business strategy by engaging with new and existing customers, products, services and SIX initiatives
- keeping logs of customer requirements and queries and organize and facilitate regular service calls with key customers
- collaborate and exchange among stakeholders of diverse backgrounds

**What You Bring**:

- very good English and French skills (oral and written), further languages are an advantage
- strong understanding of regulatory settings in the financial industry and high affinity to technical set ups and delivery channels
- high degree of customer centricity and empathy, ability to build relationships with customers and internal stakeholders both locally and globally
- excellent communication and listening skills for moderating between international teams and customers
- curiosity for continuous learning and development, to ensure service excellence and qualitative support across our global product and data portfolio
- positive, curious and motivated team player who can work with minimum supervision with a analytical, investigative and solution-driven mindset, Strong understanding of regulatory settings in the financial industry and high affinity to technical set ups and delivery channels

If you have any questions, please call Alisha Thoma at
+41 58 399 53 34

**What We Offer**:
**Flexible Work Models**
We trust our employees and offer a work environment that is well-balanced, productive and fosters success.

**Personal Development**
You will benefit from a culture of continuous learning and feedback. Your personal growth is supported through an extensive learning offering.

**Agile Working Methods**
Whether through scrum or design thinking,

we solve exciting tasks together in teams.