Client Journey Product Owner Domain Lead

**Position Overview**

Product Owner Domain Lead and Product Owner responsibilities
- **The EMEA Product Owner Domain Lead (PODL) **for Client Journey is responsible in defining and realising the purpose for the respective group of squads in line with the Tribe Domain and Region.
- In the PODL capacity in Client Journey, you are responsible to set the agenda and act as an oversight lead for three EMEA squads covering Switzerland, Lux and UK, in both Digital Channels (focused on e-banking platform) and Sales Enablement (focused on core CRM system to service Relationship Managers).
- You will be reporting into global tribe lead Global Channel and Process and work in partnership with Tribe Lead Digital Channel and EMEA Regional Change Lead whilst working closely with business and RMs to drive digital client experience.
- **The EMEA Product Owner (PO) **for Digital Channels within Client Journey is responsible for EMEA (Switzerland, Lux and UK) Digital Channels across Deutsche Wealth Online “DWO”, the core e-banking platform offered to clients.
- The Product Owner is accountable for maximising the value of features delivered with his/her multidisciplinary Agile team. The features may be purely IT-technical, non-technical or a combination addressing end-to-end requirements including related processes, initiative roll-out and adoption.
- The Product Owner is the person with ultimate accountability for designing, building and running digital journeys and its related end-to-end processes that are wide ranging in nature, best-in-class, simple, easy-to-use, and benefit Deutsche Bank’s wealth management EMEA digital clients.
- As a Product Owner, you are the primary interface to internal and external customers, users and stakeholders, being accountable for the product vision, delivery roadmap, product backlog and the realisation of the agreed product outcomes, meeting relevant quality parameters.
- **In this combined dual PODL and PO role, **it is critical to align scope and priorities to relevant strategic and business goals with clear requirements for customers, users and management/stakeholders alike.
- You are a constant source of guidance and review feedback for their Agile team and stakeholders, you also sign-off work products completed by the Agile team.

**Key responsibilities**:

- **In your PODL capacity **, you will serve as a key stakeholder with senior management and helping define and drive to delivery initiatives for both EMEA Digital Channels and Sales Enablement.
- Responsible for the regional alignment of deliveries for the Tribe Domain across tribes.
- Align with regional Product Owners and Global Tribe lead for creating and continuously iterating on a multi-year product roadmap and creating the business requirements.
- Help set Regional Priorities / OKRs and Milestones in line with global vision.
- Drive People and Talent Management for your region; define Total Performance Indicators (TPIs) for POs and resolve escalations in regions.
- Work to support influencing priorities in a global and regional context.
- **In your PO capacity **, translate strategic and business requirements and pipeline into a clear implementable digital change roadmap.
- Oversee, drive and manage the end-to-end delivery of Client Journey digital change, partnering with various other Agile tribes, and Run the Bank Subject Matter Experts including Business, COO, Divisional Control Office, Operations, Legal and Compliance.
- Leveraging Digital technical insights, market trends and customer research to design seamless customer journeys, increasing conversations and transactions.
- Work closely with the end-users / internal clients to plan and prioritize in line with expectation and needs.
- Assess value, develop cases, and prioritize stories, epics and themes to ensure work focuses on those with maximum value.
- Ensure deliveries are high quality, on time and in line with Agile QBR timelines and business needs.
- Lead squad members to develop state-of the art digital solutions.
- Act as a leader, instilling confidence to the overall squad and being front-runner and example for the whole team.
- Aligning with Scrum Master to communicate progress of the Agile delivery team including status reporting.
- Liaising with business and control functions stakeholders to create a go-to-market strategy and on-going adoption strategy to increase usage of digital channels by clients in line with regulatory requirements.
- Expected to play an end-to-end delivery role with the ability to closely liaise with the technical implementation team.
- Key overall day-to-day tasks include:

- Prepare and provide transparent clear updates on initiatives to various stakeholder both within and outside Agile organisation.
- Development of professional working relationships with various stakeholder groups (Business, Control Functions, External Vendors) across all seniority levels and regions.
- Scope the system / digital solutions / business process: