Digital Learning Coordinator

Recognized for its know-how in Haute Horlogerie and Haute Joaillerie, Chopard is celebrated for its creative audacity and its conception of ethical and responsible luxury. Proud of its values and traditions, our Maison breathes its family spirit into relationships with its employees and customers, striving to deliver an extraordinary brand experience.

Chopard can draw upon a vast reservoir of in-house expertise and experience uniting more than 45 different crafts within the twin fields of swiss watch and high jewellery-making.

As a Digital Learning Coordinator, you will join the Information Systems Department, currently made up of 45 passionate employees.

You will report to the Head of HR Information Systems and will work on a daily basis with the Digital Learning Manager.
The Digital Learning Department works in close collaboration with the Retail, Sales, HR, Marketing, etc. business teams in order to create digital content for our teams in Switzerland and around the world.

**Your Mission**

You will be responsible for designing and developing engaging training content, managing the Learning Management System (LMS), deploying training campaigns, and overseeing various training-related projects. You will provide technical and pedagogical support to LMS users, stay updated on the latest trends in digital learning, and propose innovations to enhance the learning experience. Additionally, you will produce regular performance reports and offer recommendations for continuous improvement. This role is crucial in developing employee skills and ensuring the effective delivery of training within the organization.

**Your Main Responsibilities**
- Creation of Digital Training Content
- Administration of the Learning Management System (LMS)
- Deployment of Digital Training Campaigns
- Management of Digital Training Projects
- Empowerment of internal content creator
- User Support and Assistance
- Technological Watch and Innovation
- Reporting and Evaluation

**Your Activities**
- Design and develop interactive training modules.
- Create and update digital training materials such as texts, videos, presentations, quizzes, and assessments.
- Manage and administer the Learning Management System (LMS), including course creation, user enrollment, and permission management.
- Troubleshoot technical issues and ensure smooth operation of the LMS.
- Monitor and analyze LMS data to evaluate training effectiveness and suggest improvements. Plan and execute online training campaigns.
- Coordinate with internal teams and stakeholders to ensure seamless campaign execution.
- Communicate launch dates, updates, and resources to learners.
- Lead and manage digital training projects from initiation to completion, ensuring adherence to deadlines and budgets.
- Collaborate with cross-functional teams to achieve project goals.
- Provide technical and instructional support to LMS users.
- Conduct training sessions to help users maximize their use of the LMS.
- Stay updated on the latest trends and innovations in digital learning.
- Generate regular reports on training program performance and user engagement.

**Your background and competencies/skills**
- University degree (sales, digital marketing, communications is preferred)
- Knowledge of Learning Management Systems (LMS) capabilities and limitations (Cornerstone) and SCORM/xAPI standards
- Proficient in using Content Management Systems. Elucidat is a plus
- Experience in Retail sales
- Interest in luxury sector, sales and training
- Good Project Management skills
- Ability to work as part of a team
- Strong composition and grammar skills
- Learning solution architecture experience
- Good visual design skills and the ability to storyboard

**Contract Type**: Unbefristet
**Working Time rate**: Vollzeit